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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
2 reviews
3 helpful votes
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I have used Amazon for many years and have, for the greater part, had a very good experience. As a prime member I have enjoyed the two day mailing of my orders. I also have a Kindle Fire HDX and have enjoyed the books I have purchased, as well as using the tablet to place many of my orders.

Date of experience: March 20, 2015
Virginia
1 review
0 helpful votes
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You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Date of experience: March 20, 2015
Arizona
1 review
0 helpful votes
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I love Amazon.com
March 20, 2015

I personally love Amazon.com. Customer Service acts very fast and is very responsive to contact. Shopping is very easy and the site has endless selections. I love the perks of Amazon Prime. Well worth the money. Instead of shopping out of the home, I do it on my phone.

Date of experience: March 20, 2015
Australia
8 reviews
71 helpful votes
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You will find all kind of books on amazon. Not to mention an abundance of other products ranging from mobile phones to home appliances.
I have noticed that products are usually an bit costlier than other online shopping websites. But I understand that is the price we pay from buying from a website associated with a name as big and global as amazon. Also, they are struggling with their courier services as evident from stopped delivery of high priced goods in UP (as far as I know). My advice, just use DHL.

Apart from that its really cool how much reading material is available for purchase on this site. Sometimes you find rare books and editions too. Keep it up Amazon.

Date of experience: March 19, 2015
California
2 reviews
0 helpful votes
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Great products
March 20, 2015

Amazon shopping is about the best online shopping you can get!

Date of experience: March 19, 2015
Canada
3 reviews
5 helpful votes
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You can buy almost anything! Easy to find items, a wide selection, reliable, easy to deal with, who wouldn't love Amazon!

Date of experience: March 19, 2015
Massachusetts
2 reviews
2 helpful votes
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None better.
March 19, 2015

I LOVE Amazon!
Have spent 1000's of dollars there.
There is no better place on the web.
If you need it, they have it, and not at the high prices you expect from "have it" places.
Have only gotten bad stuff once. A Chinese seller who did make good after a little prodding.
So much easier than driving all over town for hard to find items.

Date of experience: March 19, 2015
Ohio
2 reviews
6 helpful votes
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Love it!
March 19, 2015

The selection is excellent and if you have Amazon Prime you get free shipping on anything with a Prime checkmark. No tax and great movies and music. What more could you want?

Date of experience: March 19, 2015
Michigan
3 reviews
8 helpful votes
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Love Amazon
March 19, 2015

In all the years I've been ordering online, not once have I had a problem with Amazon. They get my orders right, they arrive undamaged and in a timely manner and I get the option to cancel my item if need be. I order things from cell phone accessories to furniture. Two Thumbs Up! Highly recommend to those who order things online.

Date of experience: March 19, 2015
Florida
1 review
1 helpful vote
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March 16,2015 I ordered on Amazon a Lew's TS1SHMG Tournament MG Speed Spool from Sportsman's Outfitters that had a list price of $191.80 for $99.99. However after viewing Lew's.com web site, I found out that this reel had only a $139.99 mfg list price. Apparently Sportsman's Outfitters misinformed the list price so they could entice the sale of their reel for $99.99. This is false advertising and something Amazon should not tolerate. I give Sportsman's Outfitters a 0 Star rating.

Date of experience: March 19, 2015
GB
6 reviews
1 helpful vote
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The Prime
March 19, 2015

The free movies are rubbish and even though you subscribed and pay monthly they charge a lot for individual films

Date of experience: March 19, 2015
California
3 reviews
10 helpful votes
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Amazon rocks!
March 19, 2015

I am an avid Amazon shopper. I use their free shipping whenever possible and the very few times I've had issues they resolve them quickly and efficiently.

Date of experience: March 18, 2015
Texas
2 reviews
4 helpful votes
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Amazing!
March 19, 2015

I have been ordering through Amazon for years, and have never had an issue. The range of products they have is extraordinary, and the website makes ordering easy. On top of that, Amazon Smile is a fantastic way to order products while also donating to the charitable organization of your choice. 5 Stars!

Date of experience: March 18, 2015
Australia
2 reviews
5 helpful votes
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I bought a Coffee machine from this site. I used to be very satisfied with amazon but this time the machine is not so good as I expected. The plastic smell is very strong and can't be totally clear up after boiling. I no that is due to the shop in amazon bu I think amazon have the duty to pick the retailers for the enhancement of the whole site quality level.

Date of experience: March 18, 2015
Canada
1 review
2 helpful votes
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Ordered several products and received a tracking # (which didnt show anything except that i made a purchase). After 1 month of waiting i contacted the company through email. They responded very quickly which was great. They told me that "the order has no scans since the shipment was created" and that they would refund my money.

I am very disappointed because ive been waiting for this stuff and they didn't even ship it. What makes it worse is that i live in Canada. I had to pay american exchange rate. My refund is not the amount i paid since the dollar is down.

What a piss off. I would never shop at this company again nor would i recommend it.

Date of experience: March 18, 2015
Georgia
5 reviews
8 helpful votes
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Is as described
March 18, 2015

Shop for so many items on Amazon and have never been dissatisfied.

Date of experience: March 18, 2015
Iowa
2 reviews
5 helpful votes
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Shipping is forever
March 18, 2015

Amazon used to be quick and orders came within 7 days tops. NOW I am waiting weeks even tho I am on prime. Seems like the free shipping is costing me shipping time. I'd rather just go directly to the store web itself, like vitacost, and shop. Shipping is then within a week. T

Date of experience: March 18, 2015
China
4 reviews
2 helpful votes
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Incredibly fast delivery! My brother is very happy. Amazon Primer is great valued service, I just tried the it and fell in love all over again.

Date of experience: March 18, 2015
Singapore
2 reviews
0 helpful votes
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Very cool and sweet
March 18, 2015

The service is very nice, I bought two books from there, shipping so fast, the best store online.<3

Date of experience: March 18, 2015
Saudi Arabia
3 reviews
0 helpful votes
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Amazon is the best
March 18, 2015

Amazon always provide the very best customer service, always fast and caring about customers.

Date of experience: March 18, 2015