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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Saudi Arabia
2 reviews
0 helpful votes
Follow Jawaher a.
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Thanks amazon
You are the best favorite site to me

Date of experience: April 1, 2015
Germany
2 reviews
6 helpful votes
Follow Amanda Q.
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Amazon i love to shop on. Get wide range of products all together, saves shopping time and deliver quality product. Why i am saying - i ordered few products from amazon and never found any fault in any.

Date of experience: March 31, 2015
Texas
2 reviews
0 helpful votes
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I buy so much from Amazon. I just got Prime to offset my shipping costs and it came with Amazon Instant Video which is like NetFlix on steroids. It's got everything. Plus you get 2 day shipping on everything that Amazon doesn't sell through a third party. So before you get pissed about waiting more than two days make sure your seller is Amazon, if not you may be waiting longer. Other than that I dig it.

Date of experience: March 31, 2015
New York
5 reviews
7 helpful votes
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I love, love, love Amazon. I shop for everything on this site from puppy potty pads to electronics and personal items. I've never had a problem with any returns, though there have been few and they ship so fast... don't know how they do it!

Date of experience: March 31, 2015
North Carolina
3 reviews
7 helpful votes
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My daily shopping
March 31, 2015

The kings of logistics! Though can't wait to suscribe for Jet.com Concept of Jet.com => monthly subscription of $10/month for an access to an equivalent of Amazon but with 0% margin goods!

Date of experience: March 30, 2015
California
5 reviews
9 helpful votes
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Amazon is as evil as any other huge American corporation, but when it comes to hard-to-find items at decent prices, it can't be beat. Their customer support is cumbersome, but at least it exists.

Date of experience: March 30, 2015
New Jersey
2 reviews
5 helpful votes
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Good
March 31, 2015

Never had a problem with any item I purchased through Amazon

Date of experience: March 30, 2015
Kansas
7 reviews
3 helpful votes
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AMAZING AMAZON!
March 31, 2015

Where else can you buy almost everything at a better price than a brick & mortar store? Or re-sell your books (and other items) and make some cash?

Date of experience: March 30, 2015
California
1 review
2 helpful votes
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Run
March 30, 2015

Ordered a dress in champagne and when it arrived it was more of a brown color. Not so pretty. Also, I was out of town when the dress arrived, and unbeknownst to me, I only had 7 days to return the dress. So once I was home and my daughter indicated to me that she didn't like it... it took me another couple days to inquire the return information from AmazonProm (who isn't affiliated with AMAZON and is no longer even called AmazonProm). I was informed that since I only had 7 days and it was now 12 days... I was out of luck. Seriously? The email I had was very curt... said this, "Hi, your dress was delivered on March 12th and the first email you sent to us is on March 24th. Have a good day!" Seriously, that's word for word. DO NOT PURCHASE FROM what is now called DANCINGPROM.COM RUN!

Date of experience: March 30, 2015
Texas
3 reviews
4 helpful votes
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This is a top notch website. The quality is as described, the availability wonderful and the shipping excellent. I love this site and have always had a great experience.

Date of experience: March 30, 2015
Greece
4 reviews
1 helpful vote
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I order many things usually thru the customer review and have been very satisfied with the merchandise that I receive.

Date of experience: March 29, 2015
Illinois
5 reviews
19 helpful votes
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amazon.com ROCKS!
March 28, 2015

Amazon is hands down the best shopping experience ever! I've bought clothing, pet food, gifts, household supplies, electronics, books, dvds, and even food from amazon. My only wish is that everything was either "prime" eligible or eligible for free shipping with a $35+ order. I definitely recommend amazon.com to everyone.

Date of experience: March 28, 2015
New York
20 reviews
14 helpful votes
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I stopped using amaz one when they became copycats to Google services excessive over charging, for memberships yo pretty much can't be disabled to afford service for monthly cost. And seems to violate air space using drones. Also a monger corp for money and decided who can be a part to the eCommerce system restricts states based on constitutional rights only singled out MO not the rest whom are unconstitutional as well

Date of experience: March 28, 2015
Missouri
2 reviews
2 helpful votes
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I have had the same problems. They sent wrong color of dress & my daughter can't even get it over her head.
My question is, HAS ANYONE HAD SUCCESS IN RETURNING THEIR DRESS?

Date of experience: March 28, 2015
GB
2 reviews
5 helpful votes
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Great
March 28, 2015

You can almost always find what you're looking for on Amazon. Most sellers speedy delivery and customer services team very helpful if you have a query.

Date of experience: March 27, 2015
Virginia
5 reviews
6 helpful votes
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I stopped buying off eBay after so much crap I had to deal with. I buy on Amazon for now on since it is simple and there is no hassles.

Date of experience: March 27, 2015
Louisiana
4 reviews
0 helpful votes
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So reliable
March 27, 2015

I have Amazon Prime, and the 2-day shipping is amazing. Totally worth the annual cost. I've ordered dog food, protein bars, furniture... pretty much everything from there. I don't think I've ever received anything and been disappointed.

Date of experience: March 27, 2015
Australia
4 reviews
1 helpful vote
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Average service on a site that looks like it was designed in the 1800s. Items can end up being much more expensive than first thought due to transport costs. However, they do cover a large range. The site is a little too over controlling for my taste.

Date of experience: March 27, 2015
Nebraska
2 reviews
2 helpful votes
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Never have problems.
March 27, 2015

I never have problems when I buy from Amazon. I love the mobile app!

Date of experience: March 26, 2015
Illinois
7 reviews
1 helpful vote
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Very fast shipping. If they say 2 day shipping, it will always arrive in two days. Unbeatable shipping times. And Great customer support.

Date of experience: March 26, 2015