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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Thanks amazon
You are the best favorite site to me
Amazon i love to shop on. Get wide range of products all together, saves shopping time and deliver quality product. Why i am saying - i ordered few products from amazon and never found any fault in any.
I buy so much from Amazon. I just got Prime to offset my shipping costs and it came with Amazon Instant Video which is like NetFlix on steroids. It's got everything. Plus you get 2 day shipping on everything that Amazon doesn't sell through a third party. So before you get pissed about waiting more than two days make sure your seller is Amazon, if not you may be waiting longer. Other than that I dig it.
I love, love, love Amazon. I shop for everything on this site from puppy potty pads to electronics and personal items. I've never had a problem with any returns, though there have been few and they ship so fast... don't know how they do it!
The kings of logistics! Though can't wait to suscribe for Jet.com Concept of Jet.com => monthly subscription of $10/month for an access to an equivalent of Amazon but with 0% margin goods!
Amazon is as evil as any other huge American corporation, but when it comes to hard-to-find items at decent prices, it can't be beat. Their customer support is cumbersome, but at least it exists.
Where else can you buy almost everything at a better price than a brick & mortar store? Or re-sell your books (and other items) and make some cash?
Ordered a dress in champagne and when it arrived it was more of a brown color. Not so pretty. Also, I was out of town when the dress arrived, and unbeknownst to me, I only had 7 days to return the dress. So once I was home and my daughter indicated to me that she didn't like it... it took me another couple days to inquire the return information from AmazonProm (who isn't affiliated with AMAZON and is no longer even called AmazonProm). I was informed that since I only had 7 days and it was now 12 days... I was out of luck. Seriously? The email I had was very curt... said this, "Hi, your dress was delivered on March 12th and the first email you sent to us is on March 24th. Have a good day!" Seriously, that's word for word. DO NOT PURCHASE FROM what is now called DANCINGPROM.COM RUN!
This is a top notch website. The quality is as described, the availability wonderful and the shipping excellent. I love this site and have always had a great experience.
I order many things usually thru the customer review and have been very satisfied with the merchandise that I receive.
Amazon is hands down the best shopping experience ever! I've bought clothing, pet food, gifts, household supplies, electronics, books, dvds, and even food from amazon. My only wish is that everything was either "prime" eligible or eligible for free shipping with a $35+ order. I definitely recommend amazon.com to everyone.
I stopped using amaz one when they became copycats to Google services excessive over charging, for memberships yo pretty much can't be disabled to afford service for monthly cost. And seems to violate air space using drones. Also a monger corp for money and decided who can be a part to the eCommerce system restricts states based on constitutional rights only singled out MO not the rest whom are unconstitutional as well
I have had the same problems. They sent wrong color of dress & my daughter can't even get it over her head.
My question is, HAS ANYONE HAD SUCCESS IN RETURNING THEIR DRESS?
I stopped buying off eBay after so much crap I had to deal with. I buy on Amazon for now on since it is simple and there is no hassles.
I have Amazon Prime, and the 2-day shipping is amazing. Totally worth the annual cost. I've ordered dog food, protein bars, furniture... pretty much everything from there. I don't think I've ever received anything and been disappointed.
Average service on a site that looks like it was designed in the 1800s. Items can end up being much more expensive than first thought due to transport costs. However, they do cover a large range. The site is a little too over controlling for my taste.
I never have problems when I buy from Amazon. I love the mobile app!
Very fast shipping. If they say 2 day shipping, it will always arrive in two days. Unbeatable shipping times. And Great customer support.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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