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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I ordered a wall clock, and it arrived broken. Called customer service and they offered to replace it, no hassle! Thank you!
Favorite place to shop! Cheap great deals! And prime 2 day shipping is great
Always have gotten goods from here and when you get the free month of amazon prime thats a two day delivery for no charge. Thank you
I order from Amazon alot. Never had a problem with them. Merchandise is shipped quickly. Will continue to order from them.
These guys are amazing and I use them in every country I go to. I have never ever felt cheated or harassed in any manner by them. The best customer service ever.
I often compare products across a number of sites and find myself coming back to Amazon for best value.
When we get stuff that is actually sold and shipped BY Amazon we have never had any problem. But it IS a shame that they have gone downhill since allowing 3rd party scammers to rob people, we have been screwed at least 8 times now by 3rd party wieners on Amazon! So we kinda don't go there anymore!
I love shopping on amazon. The only down fall is no free delivery to Ireland. And most of the items which advertise free uk delivery dont deliver to Ireland at all so you cant buy them. Other than that I've been really happy with my shopping experience on amazon.
Ive made a few purchases on amazon.com. Was looking for decorative floral stickers,. The sizing was mislisted. So instead of 2x9 flowers it was a 2x9 sheet with 12 flowers. Unhappy. Also in past i have ordered a samsung olympus digital quick snap camra, considering they had it in stock and the other places i normally would have bought didnt: newegg or bestbuy. The price was also higher. Many other purchases carry simular regards, where the sales sight but consider it a risk for product intent of purchase and risk of higher prices. Other then that it is what it is, and a decent source for digital books, unless i am unaware for a better source for that also.
Fast and reliable. I ordered a book last week and got it the next day! Love it!
Avoid this site at all costs. I purchased 2 items & paid a little more for them in order to get the colours I wanted. When they arrived they weren't the colours & very cheap. I contacted the Amazon but got no reply. When they sent me a review request I completed it politely but in the negative, they refused to post it. All you can get from this company is an automated response & they really don't care about customer satisfaction. AVOID THEM!
Never had any bad experiences with Amazon! Customer service is A1 and the prices are very good, great selection of items, this is fantastic online shopping!
I love the diversity in options and that is also what can be concerning to me also. I like the fact that when I get to the point of having more money than I can spend that I can get Amazon Prime or pay for super fast delivery options. What is a little unsettling is when you don't pay the extra to get it tomorrow the order sits for a couple of days then it gets placed and I receive it the next day after that. It wouldn't be an issue with me if it weren't so transparent. I say this because I have tried almost all the many options and yes I know you get what you pay for. Still my go to place when I want something quick.
I have never had a bad experience with amazon. I was disappointed that their prime service went up $20, but there is no comparison to amazon.
One of the best online merchants you can shop safely. As a member of Amazon Prime for nearly 3 years, I order virtually all my online merchandise from Amazon. Never any problems or disputes, even with returns.
Amazing Amazon, Yes, Amazon deserved it. As I bought my first phone from this site feeling was very good. That phone was lot cheaper compared to local online store. Even I am from small town, I received my phone on time. The best thing is to satisfying you is their cash on delivery feature which any how gives relax to their customers to not to be cheated. Amazon ensures the delivery and quality of the product, Customer support is awesome. Very good Amazon keep it up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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