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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Costa Rica
3 reviews
13 helpful votes
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It's ok, but...
May 15, 2015

This service was great at first (I guess because it's new) but as time went on there were hardly any New or Good movies being added. Bad thing is they want you to pay for the year up front and then they don't have anything new... so now you paid for a service you are only going to use for a couple of months. Very disappointed.

Date of experience: May 14, 2015
Maryland
2 reviews
7 helpful votes
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Awesome!
May 15, 2015

Love it! I usually get my orders with in two days. However on some occasions I have received it within 1 day!

Date of experience: May 14, 2015
Alabama
23 reviews
53 helpful votes
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Confusing website
May 15, 2015

Tried to edit my other review. The website confusing cause it has too many customer options. Offer the same options to All?

Date of experience: May 14, 2015
California
1 review
1 helpful vote
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Be very aware when you use this site -- if you return items received from your registry you only get a refund credit for either 10 days / 90 days and if you express how upset you are the manager may extend to the max of 6 months... clearly this company doesn't want LIFETIME VALUED CUSTOMERS... just one-hit wonders!

Date of experience: May 14, 2015
Washington
7 reviews
3 helpful votes
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Yahh for amazon
May 14, 2015

I buy stuff on amazon at least once a month. Packages aer easily traceable.

Date of experience: May 13, 2015
Massachusetts
2 reviews
9 helpful votes
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Prime rocks
May 14, 2015

Shop here and get your stuff safely and quickly! Love the free returns too
Too many purchases to narrow down one expierience,
Great place to shop on line

Date of experience: May 13, 2015
Washington
18 reviews
5 helpful votes
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Love shopping with Amazon even though their order process could be simplified as with JOSS & MAIN. Amazon has everything you could want at a fair price and their FAST shipments are awesome!

Date of experience: May 13, 2015
Singapore
2 reviews
0 helpful votes
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I ordered a lot things on the site, but not satisfied every time especially when I ordered something cheap from China, terrible quality or wrong size.

Date of experience: May 12, 2015
Illinois
4 reviews
4 helpful votes
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Cool things to get
May 12, 2015

I've gone looking for one thing and end up getting aboyt 3 unplanned buys, this place in dangerous haha

Date of experience: May 11, 2015
Pennsylvania
2 reviews
11 helpful votes
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Free video so I can find new favorite TV and movies. Great books and terrific monthly deals. I've found new authors and even genres on Amazon Prime.

Date of experience: May 11, 2015
Florida
3 reviews
24 helpful votes
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Everything we ordered has come on time and I love the variety of products! We buy most items other than food from Amazon prime... And with 2 day shipping, you can't go wrong! Love it!

Date of experience: May 11, 2015
Florida
12 reviews
18 helpful votes
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Amazon is okay
May 12, 2015

I have to say. Amazon is okay. I'd like to see them pay their employees better, but hey! Amazon's okay.

Date of experience: May 11, 2015
Canada
11 reviews
3 helpful votes
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Its Amazon
May 12, 2015

Love going to Amazon although sometimes I find the deals they tell you get are not as good as promised

Date of experience: May 11, 2015
Canada
2 reviews
6 helpful votes
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The best online shop hands down, always shop here. Prime membership is the best too. Even though they increased the price..

Date of experience: May 10, 2015
Kansas
10 reviews
7 helpful votes
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Site can be odd- with products sometimes listed several times, each with differing prices...
Have had god experiences with Prime. Is worth for us to get products quickly...

Date of experience: May 10, 2015
Virginia
1 review
1 helpful vote
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I ordered a gown it came in plastic bag in a ball. One bra cup high one low. The front never finished. The sizes wrong sequence falling off. Seems unfinished. This was supposed to be my wedding gown. I've been fighting with them every since.

Date of experience: May 10, 2015
Pennsylvania
3 reviews
15 helpful votes
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Love Amazon!
May 10, 2015

Never a bad experience. Amazon Prime member.

Date of experience: May 10, 2015
New York
3 reviews
2 helpful votes
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In the past I have found purchasing from Amazon very straight forward and satisfactory. However now I am trying to purchase an 8-9 cm diameter magnifying glass but the descriptions of those for sale do not indicate whether the lenses are glass or plastic.
Plastic is no good and I would return for a refund. But there seems to be no way that I can ask before ordering.

Date of experience: May 9, 2015
GB
3 reviews
10 helpful votes
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Amazon prime is definitely a option to consider if you use amazon frequently as the 2 day delivery can come in handy for last minute buying before going on holiday or really anything short notice. So far i have been very impressed with amazon prime and would recommend it.

Date of experience: May 9, 2015
Oregon
4 reviews
15 helpful votes
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I love Amazon
May 9, 2015

What can i say? I love Amazon. NO complaints whatsoever. They have great customer service, fantastic choices, competitive prices. My fave!

Date of experience: May 9, 2015