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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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This service was great at first (I guess because it's new) but as time went on there were hardly any New or Good movies being added. Bad thing is they want you to pay for the year up front and then they don't have anything new... so now you paid for a service you are only going to use for a couple of months. Very disappointed.
Love it! I usually get my orders with in two days. However on some occasions I have received it within 1 day!
Tried to edit my other review. The website confusing cause it has too many customer options. Offer the same options to All?
Be very aware when you use this site -- if you return items received from your registry you only get a refund credit for either 10 days / 90 days and if you express how upset you are the manager may extend to the max of 6 months... clearly this company doesn't want LIFETIME VALUED CUSTOMERS... just one-hit wonders!
I buy stuff on amazon at least once a month. Packages aer easily traceable.
Shop here and get your stuff safely and quickly! Love the free returns too
Too many purchases to narrow down one expierience,
Great place to shop on line
Love shopping with Amazon even though their order process could be simplified as with JOSS & MAIN. Amazon has everything you could want at a fair price and their FAST shipments are awesome!
I ordered a lot things on the site, but not satisfied every time especially when I ordered something cheap from China, terrible quality or wrong size.
I've gone looking for one thing and end up getting aboyt 3 unplanned buys, this place in dangerous haha
Free video so I can find new favorite TV and movies. Great books and terrific monthly deals. I've found new authors and even genres on Amazon Prime.
Everything we ordered has come on time and I love the variety of products! We buy most items other than food from Amazon prime... And with 2 day shipping, you can't go wrong! Love it!
I have to say. Amazon is okay. I'd like to see them pay their employees better, but hey! Amazon's okay.
Love going to Amazon although sometimes I find the deals they tell you get are not as good as promised
The best online shop hands down, always shop here. Prime membership is the best too. Even though they increased the price..
Site can be odd- with products sometimes listed several times, each with differing prices...
Have had god experiences with Prime. Is worth for us to get products quickly...
I ordered a gown it came in plastic bag in a ball. One bra cup high one low. The front never finished. The sizes wrong sequence falling off. Seems unfinished. This was supposed to be my wedding gown. I've been fighting with them every since.
Never a bad experience. Amazon Prime member.
In the past I have found purchasing from Amazon very straight forward and satisfactory. However now I am trying to purchase an 8-9 cm diameter magnifying glass but the descriptions of those for sale do not indicate whether the lenses are glass or plastic.
Plastic is no good and I would return for a refund. But there seems to be no way that I can ask before ordering.
Amazon prime is definitely a option to consider if you use amazon frequently as the 2 day delivery can come in handy for last minute buying before going on holiday or really anything short notice. So far i have been very impressed with amazon prime and would recommend it.
What can i say? I love Amazon. NO complaints whatsoever. They have great customer service, fantastic choices, competitive prices. My fave!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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