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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I don't do a lot of online shopping, but all my encounters with Amazon have been positive. Great on time shipping and excellent customer service.
In all the years I've been shopping online, Amazon has ALWAYS been, in EVERY instance, completely astounding in every aspect of their services. Their pricing is often excellent, usually only being undercut by promo discounts from sites such as Newegg, MicroCenter, etc, but with free 2-day Prime shipping, it's almost always the clear winner.
Their customer service is extremely helpful, and available by phone, email, or my personal favorite, by online chat. The chat option has saved me on multiple occasions where I am at a location where I cannot answer the phone, but need help immediately.
Finally, with the abundance of extra features on the site such as immediate links to SquareTrade and other warranty and protection services, order price updates and price changes based on their own advertised prices, there's nowhere I'd rather shop.
The only thing I'd like to see, if possible, would be price matching versus other comparable websites, and more Prime shipping options. Other than that, keep doing what you do, Amazon. Here's to you!
One issue i favor concerning this website is that the Brobdingnagian quantity of product obtainable. They sell everything. I used to be ready to order some composition from a selected author and BAM!. I ought to order a lot of stuff from here a lot of typically. Worth|the worth|the value} was retail price tho' however that is as a result of its composition and really exhausting to search out regionally. Provide and demand at work. I used to be observing burr grinders for a brand new occasional machine and located thereforeme smart costs so i'd order one in every of those. I am unable to believe I waited ciao to order from this website. I assume i'm simply to a small degree weary of recent places to buy.
Very easy to order and on time deliveries at a great price!
Choosing and ordering from the comfort of my room with endless choices. I can never get this much options by visiting a any traditional shop.
I had an item that the post office marked as delivered, I am a long time prime user and without any hesitation I was credited the amount for the product and was able to repurchase. Amazon has great prices and stands by their customers.
I can't say a negative word about Amazon. They always come through, as well as their 3rd party sellers.
They have everything I want & 2 day delivery. Love it!
I admit I have strayed from the herd and tried to get deals from some Chinese companies, Aliexpress and DHGate. Lured by very low prices, well it is all a mirage, I am back shopping with Amazon.com, where you may experience some small problems that are legitimate and annoying but you really appreciate how small they are after you have been robbed by the Chinese versions of Amazon who advertize such low prices. How do they do it? Well they either never have any intention of shipping anything to you in the first place, that cuts down on over head and significantly improves their profit margin. Or if they do ship something it is absolute garbage, this cost them nothing but postage and helps take some stress off China's already overburdened garbage facilities also referred to as factories Then their already a joke of customer service completely disappears.
Unlike over 99 percent of Aliexpresses and DHGates client base who have never been to China I have, A couple of years ago I spent two months there in the cesspool they like to call China, where the quality of the air is slightly better than the quality of what they produce and the air today in Beijing was Chunky style! What was I thinking? That in two years a country in the world with the worst quality control has all of a sudden in 2 years straightened all their problems out?
So I appreciate Amazon.com again this is partly review of the service excellence we have gotten spoiled by and come to expect over the years but the majority of it is just trashing the Chinese upstarts that have tried but failed to mimic what Amazon does.
BTW I am a Canadian shopper but we tend to use Amazon.com for the better selection and much better prices and shipping so quick! How do they do it? Sometimes if I purchase something on Amazon.ca and I know that the Canadian Postal System is going to get it's grubby little paws on it I just go ahead and put it in my will, I know although i am still young I will never see it so I hope a niece or a nephew might enjoy it someday it would be nice if Amazon.com sent a team to Amazon.ca and showed them just a little, not everything, but just a little of how online shopping and shipping works... please.
I opened my account in 1998 and never looked back. YES, I have my ups and downs with some products but Amazon Customer Support has never failed me. I am probably not a huge Amazon user but I purchase probably 10 items per month on average.
I love using the Support Chat when I must contact them as the conversation is written and makes it much easier to move to a higher level Manager if needed.
I do not expect perfection, I do expect good help and a reasonable resolution to a problem when needed. I do expect good products and will not accept "junk".
I have posted a few reviews and one I posted 5 years ago, still gets comments. The Amazon Works and I Love it.
Yes, I am a Prime Member as I love the two day shipping.
MY Grandmother told me years ago, You catch more flies with honey, so if You need to catch a break on a problem, using honey seems to work well.
NEVER order anything from E-Store! BEWARE! They never shipped out my item that I purchased on April 28, I posted a complaint on May 6 several days after the product was supposed to be delivered. They asked me to take down my BAD review and they would give me half off the product and ship it out promptly. So I took my bad review off in hopes that this was just an error. Huge mistake! Now they are saying that they are waiting for there vendor to restock before they ship it out. This is now May 16! I am cancelling my order! I went to Salon Guys on the web! Google will protect your order!
Amazon are good in the main. My only issue is that when goods are despatched, quite often you only get an email the night before. Sometimes you just can't arrange to be in at such short notice and then you have to re-book the delivery... goods are usually good value and it is one of the first places I check for comparisons...
I can find just about anything I want at Amazon & with prime free ship! Love it!
Team Amazon for life the best customer service in the U.S.
I was trying to find "The Way" with Emelio Estevez and Martin Sheen. I tried everywhere and gave up until one day I was looking for another title and thought to give Amazon a shot at it. Hurray! Amazon did have it available for purchase or rental. My girlfriend and I were very happy to have found it... and the movie was quite good as well. Thank you Amazon.
I have bought several things through amazon without any trouble, highly recommend this site.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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