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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New York
2 reviews
2 helpful votes
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Fast shipping, affordable high quality items, vast selection, safe and secure payment options, detailed descriptions, and multiple reviews for purchase confidence.

Date of experience: June 7, 2015
New York
5 reviews
26 helpful votes
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Customers don't matter to them. Pennies do. And jacking their customers around.

Date of experience: June 7, 2015
Arizona
2 reviews
14 helpful votes
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I remember when Amazon was primarily books. And I've been ordering from them since then. Now, I check everything against my Prime account before I purchase (though now that they have a fulfillment center in my state and charge sales tax, I don't always end up buying from them... but more often than not).

Date of experience: June 6, 2015
Japan
2 reviews
19 helpful votes
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When I ordered this bag, I didn't even realize that it came with a second bag inside! BONUS! Though this is not real leather, it looks like it is. The straps are a great length... I can wear a tank top or a big jacket and I can still have this over my shoulder. The bag itself is not very structured, so it all depends on your personal preference and style, but I really like it. It even comes with a duster bag like my higher end purses. I would say that, for the money, this is a great choice. Better than a lot of the bags I see at TJ Maxx! I received this product promotionally for review, and I recommend it.
This is an amazing bag, if you want to know more details of it, you can enter the link of http://www.amazon.com/Avber-Womens-Stitching-Handbag-Shoulder/dp/B00WQFQ76I

Date of experience: June 5, 2015
Brazil
2 reviews
2 helpful votes
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I used Amazon to buy books in Brazil and it was a very good experience.

Date of experience: June 5, 2015
Arizona
2 reviews
2 helpful votes
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LOVE Amazon
June 6, 2015

They are just great to work with 95% of the time! They usually pay shipping to return items and give you no grief!

Date of experience: June 5, 2015
Massachusetts
1 review
1 helpful vote
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Returns & Refunds
June 6, 2015

Happy to say great response from Amazon taking my word over sellers send badly used items as " as new"

Date of experience: June 5, 2015
Canada
2 reviews
3 helpful votes
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Amazons Great. My biggest issue was that the free shipping was slow, but Prime now just works perfectly. Now I order when I need something & I do not have to try to batch things together into larger orders. Amazon is reliable & fast.

Date of experience: June 5, 2015
Washington
3 reviews
10 helpful votes
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Always wonderful
June 6, 2015

They never disappoint! I know when and what item I'm getting. They send emails for confirmation of items in stock snd that they are shipping. Then they follow up with an email to have you rate items! I absolutely love Amazon.

Date of experience: June 4, 2015
West Virginia
6 reviews
7 helpful votes
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Great company
June 4, 2015

Can find anything, Good quality products, great service

Date of experience: June 4, 2015
District of Columbia
3 reviews
63 helpful votes
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Many advantage in amazon.in quick delivery, fast transaction, give more offer

Date of experience: June 4, 2015
South Carolina
2 reviews
2 helpful votes
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Anything I want I can buy at Amazon.com at any price point. 10 dollar jeans or 200 hundred dollar jeans makeup food skincare books movies and let me say SHOES oh baby! All types of pretty shoes clothes purses. Meds baby stuff toys clothes. I don't know what they don't have shipping is great and prompt. Try prime for great movies free shipping and free books.
I Looooove Amazon!

Date of experience: June 3, 2015
West Virginia
3 reviews
1 helpful vote
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II have an account with Amazon.com and very rarely need assistance which is given quickly with courtesy often making the very infrequent need cheaper.

Date of experience: June 3, 2015
Virginia
2 reviews
1 helpful vote
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Love. Love. Love Amazon and NutRush! They are so professional and concerned for the way they are perceived by me, the customer and that is what makes the great. They Don' t mess around when it comes to how you receive your order. Excellent customer service.

Date of experience: June 2, 2015
Virginia
6 reviews
19 helpful votes
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I like buying here and selling here. It is easy, fast & you don't need to deal with the selling limits like eBay imposes. Would highly recommend them for trust, support & ease of use.

Date of experience: June 1, 2015
GB
4 reviews
3 helpful votes
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Amzaing
June 2, 2015

I order from amazon daily :) the shipping is fast and the payment is easy :) its one of my favorite online shops ever!

Date of experience: June 1, 2015
Texas
5 reviews
3 helpful votes
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I have been shopping on this website for years. They never disappoint. I will continue to shop with Amazon. Fast service.

Date of experience: June 1, 2015
Ohio
5 reviews
4 helpful votes
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Amazon is my go to website for everything! I hate shopping in stores! Theres nothing worse than running all over town from store to store, looking for what you need, wasting time and gas, only to find they dont have what you need. I just go to Amazon and find what i need and its here on my doorstep in two days.{i also have Prime}. I couldnt live without Amazon!

Date of experience: June 1, 2015
Germany
8 reviews
287 helpful votes
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A lot people love Amazon, because it is cheap.
But, is it really.
These people pay a lot for Prime services they not use, and if they add that to the prices of the products, Amazon wouldn't be cheap at all.
But they learned very good from Goebbels (Goebbels was Hitlers man for propaganda), Amazon is making perfect Propaganda about their good sites, but they tell nothing about, how they treat their workers (VERY BAD), how many small business just in YOUR neighborhood got bankcrupt because of Amazon (You will miss them later, just when you need them, because a package of milk will need 3 days to deliver and cost including shipping just 5 $, while your kid sits starving at home, because your car is just broken, public transportation not available any moreand there no more small stores in your surrounding, because they are all got ruined through thge system, what Amazon is one big sign for.

Date of experience: May 31, 2015
New York
3 reviews
1 helpful vote
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If you need Anything, Amazon is the site to come to. They have products for the whole family and then some. Delivery is fast and efficient and If you should have any problems they're quick and courteous in resolving them. I recommend this site.

Date of experience: May 31, 2015