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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
6 reviews
22 helpful votes
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Never a problem! Amazon treats their customers and their vendors very well!

Date of experience: June 12, 2015
California
19 reviews
92 helpful votes
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They are y go to place for nearly everything that I do not buy at Costco. Enough said.

Date of experience: June 12, 2015
KR
1 review
9 helpful votes
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One thing I like are fun, bright, different style handbags and purses. Most would say I collect them. When I came across this Avber Floral bag there was no way I could pass it by not only because it is so different ( have never seen another like it) but they 3 colors it comes in Mint green, pink or white. I went with the mint green as I have non other in that shade.The handbag was provided to me as a sample for evaluation. I did not promise to post a review, but I stated that if I did review the product, it would be an honest, unbiased review
When it came in the mail it came in a pink storage bag which was awesome so while storing it when not using I wont have to worry about it getting messed up or dirty.
I took it out of the pink storage back and Oh my the color is so true to the pink a very nice mint green. The feel of the faux leather is so soft. Every thing from the handbag to the flowers on the front are made from it.The handbag is 12.6 x 5.9 x 10.6 inches and perfect for everything you need to carry from your wallet, phone, even an ipad or tablet will fit nicely in it.The handbag comes with a strap that is the same color and material as the bag & that you can attach very easily to the gold hardware on the bag.
The handbag/purse has heavy gold hardware for a handle that is engraved and also has 5 crystal like gems on each side, loop to attach the strap, also on the strap to attach and the oval snap to open and close. Once you open the purse it is lined with a chocolate brown fabric. You have a small zipper pocket, a smaller compartment, another larger zipper pocket, and a VERY large compartment along with 2 pockets that are lined with the mint green leather which is the perfect size for your glasses & phone.
This case ls absolutely beautiful. Much better than I expected. If you have doubts, don't have them anymore. It is everything you could want in a case, and it is very stylish. I want to share the exciting news to every one, if you want to know more details of it, you can enter the link of http://www.amazon.com/Avber-Womens-Fashion-Handbag-Crossbody/dp/B00XVVEYPW

Date of experience: June 11, 2015
Michigan
2 reviews
1 helpful vote
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Love it!
June 11, 2015

I save so much time and money shopping on Amazon. And now, with Amazonsmile, I can shop and donate to my charity all at the same time!

Date of experience: June 10, 2015
California
5 reviews
5 helpful votes
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I love my amazon prime service and also the pricing. I check amazon before purchasing anywhere.

Date of experience: June 10, 2015
GB
3 reviews
1 helpful vote
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Excellent
June 10, 2015

Easy to use website. Can always find what I'm looking for and reasonable priced. Good delivery process.

Date of experience: June 10, 2015
GB
2 reviews
1 helpful vote
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This giant online marketplace is what builds the easiness of regular purchases and transactions. Absolutely love it.

Date of experience: June 10, 2015
Florida
2 reviews
11 helpful votes
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Best place to buy anything they will deliver you where ever you living in all over the world. I really love to purchase things from Amazon

Date of experience: June 10, 2015
Wisconsin
3 reviews
7 helpful votes
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I like Amazon
June 10, 2015

Really pleased to buy my all gifts from Amazon, ordered many things and had never problem. Best site in my opinion.

Date of experience: June 10, 2015
GB
3 reviews
0 helpful votes
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Lately customer service is declining but otherwise good

Date of experience: June 9, 2015
India
2 reviews
2 helpful votes
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Great services
June 9, 2015

Great services and good packaging of everything I bought since from Amazon.com

Date of experience: June 8, 2015
California
2 reviews
8 helpful votes
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I always order from Amazon.com - they are fast and reputable and always have the best prices.

Date of experience: June 8, 2015
India
2 reviews
2 helpful votes
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Best delivary
June 9, 2015

I had ordered a key chain for an address where no other shopping sites provide home delivary but amazon guys gave a home delivary wow excellent.

Date of experience: June 8, 2015
Virginia
6 reviews
2 helpful votes
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All CDs that I have ordered have come to me on time but one and that one was offered a credit or refund. I am very happy with Amazon's service.

Date of experience: June 8, 2015
Ohio
6 reviews
0 helpful votes
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I do a good amount of online shopping...". No fuss, no muss ". One of. If not the first, sites I go to, is Amazon... for just about everything. The delivery times are very good, my items are always adequately packaged... the prices are more often than not better than " the stores " & there are offers, specials & incentives available... I also like Amazon Instant Video. Great place to catch up on series or a missed episode of most tv favorites.

Date of experience: June 8, 2015
GB
2 reviews
11 helpful votes
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Brilliant
June 9, 2015

Use amazon all the time! Best customer service and always a quick delivery! And good products, love it!

Date of experience: June 8, 2015
GB
3 reviews
0 helpful votes
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Not consistent
June 8, 2015

Sometimes great, sometimes rubbish. Hard to contact them when something goes wrong!

Date of experience: June 8, 2015
India
11 reviews
32 helpful votes
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Shopping
June 8, 2015

Nice store i would recommend others to shop at amazon. The things i bought from amazon istoo good. But talking about the shipping the amazon is in average. But overall shopping is good

Date of experience: June 8, 2015
Arizona
3 reviews
11 helpful votes
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The bomb diggity
June 8, 2015

I order from Amazon often several times a month I would say and I have never had a negative experience. Alwsys fast delivery!

Date of experience: June 7, 2015
New Zealand
2 reviews
6 helpful votes
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Amazon is amazing
June 8, 2015

They are an amazing site. I brought all my course materials from them and paid a fraction of the cost I would pay here in NZ. I am a customer who has returned many times and will do many more.
Only had one item that I am currently disbuting but that's with the seller but was brought through amazon. Otherwise I really find this site easy to use.

Date of experience: June 7, 2015