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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Nevada
5 reviews
6 helpful votes
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Simply awesome
June 23, 2015

You simply cannot go wrong buying something from Amazon!

Date of experience: June 22, 2015
New Jersey
2 reviews
0 helpful votes
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GREAT place to shop
June 22, 2015

I have ordered so many things through Amazon! They always ship quickly and if there is a problem they resolve it promptly. I shop Amazon before I shop on any other site. Their prices are usually the cheapest too.

Date of experience: June 22, 2015
New Hampshire
6 reviews
38 helpful votes
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PRIME
June 22, 2015

Only good if you use prime and only buy items sold by Amazon.com

Date of experience: June 22, 2015
Texas
4 reviews
5 helpful votes
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Ever since I opened an account with them and made my first order I've been hooked. In a good way. I keep coming back because they have everything! Good prices, get to read reviews easily before buying and if you buy something that didn't come to your expectation they give you no drama about it. Transactions and returns are so smooth! In 4 years I haven't had to call until last week when. I continued with an order not remembering I didn't have enough on my card I called quickly to see if I could cancel it before having it go through and getting an overdraft (wasn't expecting much or had much hope since I had already made the order) but. They responded quick and canceled it quick and smoothly. Next day I went to my bank to deposit and ask for a statement. Everything was great! Then continued my order:)

This site to me is just perfect. And I absolutely love it!

Date of experience: June 22, 2015
New York
2 reviews
0 helpful votes
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Hi there everyone I've been purchasing lot's of different things on Amazon from all over the world I ordered a washer latch, some jewelry, a tablet for my son... etc. I get it with in 2 weeks or faster depending on where its coming from. I love amazon you can literally find everything and anything you need and looking for. The prices are awesome. Can find what u want in stores? No problem make amazon account today you won't be dissatisfied.

Date of experience: June 21, 2015
Louisiana
5 reviews
41 helpful votes
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I've ordered several different things from Amazon. Each transaction went smoothly, the product was delivered in excellent condition and in a timely manner. I have avoided their 30 day tidal for the two day shipping... at the end of the trial they begin charging their fee. I'm quite happy without that service. I recommend Amazon without reservation,

Date of experience: June 21, 2015
North Carolina
11 reviews
6 helpful votes
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Then get their Amazon credit card for 3% back, and just wait for the drones to drop off your packages!

Date of experience: June 21, 2015
GB
5 reviews
1 helpful vote
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Good Service
June 20, 2015

I love amazon. My first choice for shopping online.

Date of experience: June 20, 2015
Hong Kong
3 reviews
3 helpful votes
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Julie was a great help catering to my shipping needs! She was polite and professional. Would definitely use this company again.

Date of experience: June 20, 2015
Illinois
2 reviews
3 helpful votes
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Have ordered items that where defictive and if it was under $25.00, they just send you another one no return hassels. Some vendors will send you a shipping label to return it.

Date of experience: June 19, 2015
California
3 reviews
1 helpful vote
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99 percent of the time I am happy with the product but when I am NOT they always give a refund even for shipping I have always shop with Amazon since their infancy and will continue to do so

Date of experience: June 18, 2015
California
3 reviews
6 helpful votes
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The only reason I would not continue to shop with Amazon is because I feel guilty that I have abandoned my local brick and mortal shops. That was until I spoke with an employee of Amazon. She was very kind and it made me feel good that I was helping a fellow American with my purchase. What can I say? I have been shopping on Amazon for more than two years. I think there were only three times that I did not like the product I received. However, because these sellers earn stars for customer service, whatever problems I encountered were handled fast and to my satisfaction. If I needed money returned that happened. If I needed to exchange a product that happened. Once even, I was told to keep the erroneous product and still I received the replacement at no extra charge. They didn't send me some funky email asking if they could send me back half the price I spent like that Zulliy did. I have become a fan of Amazon because of my shopping experience. I have purchased lots of books, a few camera batteries, an adapter that converts my Blue Ray Disc player into RCA components. I really like the Streaming Movies on Amazon, too. I tried Amazon Prime by accident one time and they quickly stopped the subscription and refunded my account. I really love the streaming movies. If I can't find a streaming movie on Netflix (which was often), I was usually always able to find it streaming on Amazon. Sometimes I would rent the movie, which was great because they gave me weeks to watch it. I could watch my Amazon movie on my laptop, my smartphone, my tablet, Roku box and my Blue Ray Disc (when I connected it to wi-fi). Amazon is my new shopping buddy. I still however, enjoy going to my local merchants and making purchases, but if the price is too high, I do and have gone back to Amazon and have been pleasantly surprised.

Date of experience: June 18, 2015
NL
4 reviews
1 helpful vote
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Run away from vows!
June 18, 2015

I happily placed an order after being in contact with one of Amazon's associates. She ensured me, that there would be absolutely no problems with tax, shipping etc. - if there should be a problem, I should just take contact to Amazon, and they would then cancel the charge from the carrier. HOWEVER - now I'm standing here with a charge from my carrier, and Amazon won't step in. Not even after showing direct evidences to them. They run away from multiple vows, and simply don't care. Once the order is placed - good luck. You're sailing your own boat. Can't recommend, not even for my enemy.

Amazon - you can freely contact me, so we may now can find a solution. Until, will this review remain as it is

Date of experience: June 18, 2015
California
3 reviews
43 helpful votes
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! :D
June 18, 2015

I absolutely love amazon. They usually ship faster than they say. All my stuff has arrived in great condition and never ever had a problem with any of it.

Date of experience: June 17, 2015
Nevada
4 reviews
3 helpful votes
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I get all my baby necessities and household products from amazon and i have never had a problem with them at all.

Date of experience: June 17, 2015
District of Columbia
3 reviews
13 helpful votes
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Amazon not as good as it uses to be. I like ebay better than Amazon.

Date of experience: June 17, 2015
New Mexico
119 reviews
445 helpful votes
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AND... the Amazon delivery person left the books in a paper box out in the driveway with no protection from rain. The box sat in a pouring rain storm as Amazon knew it would. Rain is the kind of thing that will drench and destroy all of the books in a cardboard box. These products are destroyed because Amazon refuses to wrap books in plastic and won't use plastic, or, use rain proof packages. Cardboard boxes get wet and the contents are destroyed as everyone but Amazon.com knows. Three books destroyed. What a waste.

Date of experience: June 16, 2015
Washington
2 reviews
14 helpful votes
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I love Amazon!
June 16, 2015

It is very easy to return products and they really stand behind there items!

Date of experience: June 16, 2015
Tennessee
4 reviews
29 helpful votes
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Let's face it, there are lots of places online these days you can shop. However, the best place is still this oldie but goodie, Amazon.com. Basically if it is out there chances are you can find it at Amazon.com. Amazon hosts several marketplace vendors as well, so you can compare prices and find what you need. It's my favorite place to shop online.

Date of experience: June 16, 2015
Illinois
2 reviews
6 helpful votes
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I've used Amazon for everything, phone cases, books, furniture, etc. if I had a problem, either the store or Amazon would take care of it promptly. Great customer service and great selection.

Date of experience: June 16, 2015