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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Leah R.
Indiana
2 reviews
4 helpful votes
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Good services
June 27, 2015

Amazon provides good services within the time limit

Date of experience: June 27, 2015
GB
4 reviews
13 helpful votes
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I love Amazon
June 27, 2015

They always try to resolve your problem. I have had prime for years. It is the best! So far only one error since they opened. I buy at least 100 things per year. GO AMAZON!

Date of experience: June 26, 2015
California
7 reviews
17 helpful votes
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They seem to keep things in line with their sellers. Most of the people do the things they say they are going to do. Products are as promised and if not, Amazon backs it. BUT. Customer Service is very slow.

Date of experience: June 26, 2015
Georgia
34 reviews
20 helpful votes
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Asways there
June 26, 2015

Amazon is always I like amazon. I have not been there in a while but I will go online today I use to love going on amazon I will be there shortly Brenda Carlton.

Date of experience: June 25, 2015
North Carolina
2 reviews
0 helpful votes
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Always good
June 25, 2015

The secret most people don't know, is you can get amazon to call you, 24/7, 360 days a year

Date of experience: June 25, 2015
Louisiana
7 reviews
90 helpful votes
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LOVE Amazon
June 24, 2015

This company is awesome! I love the Prime program, we have been members for several years. Their customer service is awesome. If there is an issue this company will do right by you to fix it. I will remain a very loyal customer to Amazon, they have treated me and my family very well.

Date of experience: June 24, 2015
Kansas
3 reviews
8 helpful votes
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I love Amazon
June 24, 2015

This is not only the best site where you can just not buy everything you wanted but can sell as well, I love Amazon

Date of experience: June 24, 2015
India
3 reviews
4 helpful votes
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First of all it reaches on time and the products are same as we saw... and very well packed.

Date of experience: June 23, 2015
California
22 reviews
39 helpful votes
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This used to be a 5 star site, but for me, especially in the last couple of years, I've had some some delays in getting refunds, or returning items. Now to be fair, when I've called Amazon, I've had good experiences with them, so that's great.
I use them all the time still for the discounts. Some of the prices aren't what they used to be, and shipping has gotten stupid expensive, if you want a package faster, than normal bulk delivery. I still do buy ALLOT of items on Amazon, as the great experiences far out weigh the bad. I in fact Just bought an item, which was faulty, and had No hassle returning it. I like that. Keep it up!

Date of experience: June 23, 2015
Florida
5 reviews
26 helpful votes
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I am an Amazon Prime member. I place several orders each month and the order process is clean and simple I like the 2 day free shipping and there is never a problem with returns. I would prefer that all orders would be fulfilled directly by Amazon rather than by other suppliers, and they should never use USPS for the last mile of shipping, prefer UPS. But overall I am a very happy Amazon customer.

Date of experience: June 23, 2015
North Carolina
16 reviews
16 helpful votes
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Amazon.com
June 23, 2015

Always love this site! I've purchased clothes, electronics, electronic accessories! Love the prices and the quality of goods! I've had to exchange one item and the seller was easy to work with and followed up to make sure I was happy with the exchanged product! This site is a definite favorite!

Date of experience: June 23, 2015
California
5 reviews
4 helpful votes
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Gundam kits
June 23, 2015

For the most part prices are cheap or fair, there is a few things that i would like to be cheaper but with the amazon proime and that two day delivery i can overlook it

Date of experience: June 23, 2015
Florida
2 reviews
10 helpful votes
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I love my American store, cute and unique styles that you dont' see everywhere

Date of experience: June 23, 2015
Kuwait
4 reviews
4 helpful votes
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Boom Boom Pow!
June 23, 2015

Amazon continues to amaze me with vast amounts of merchandise and goods. The user friendly site and easy checkout process is awesome. Thanks Amazon for the years of awesomeness!

Date of experience: June 23, 2015
China
2 reviews
13 helpful votes
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This purse offers bright and vibrant colors which are sure to get noticed and have you getting compliments. On the back is has the same colors but strips instead of block/diamonds on the front.The metal accents really make this bag pop and offer a step up to the design. I was offered this purse to sample for evaluation. I did not promise to post a review, but I stated that if I did review the product, it would be an honest, unbiased review.
The straps on this purse offer as suitable thickness which is perfect to carry comfortably. The zipper on this purse is a metal one with a metal pull, so it is sure to last. The inside is lined with a durable material and inside of this purse offers a great depth. There are pockets as well as a zippered compartment with this purse on the inside. There is also an adjustable strap you can add to this purse to carry it on your shoulder if you don't wish to carry it. I have been using this purse for a little over 3 weeks and overall I am impressed with it. I highly recommend this purse to anybody who likes a fun, bright well made purse- And SUPER price.
If you want to know more details of it you can enter the link of http://www.amazon.com/Avber-Multifunctional-Motorcycle-Shoulder Multicoloured/dp/B00V2UNB6C

Date of experience: June 22, 2015
Washington
5 reviews
3 helpful votes
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So good
June 23, 2015

I buy a lot of clothes and books i try not to do it online or id go broke but from time to time amazon has things that i just cant pass out on.

Date of experience: June 22, 2015
New York
2 reviews
3 helpful votes
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Wonderful
June 23, 2015

Amazon continues to amaze me with stellar customer service and timely deliveries. I've started ordering pretty much everything there. Great place to shop.

Date of experience: June 22, 2015
Washington
3 reviews
2 helpful votes
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It has its momments
June 23, 2015

Sometimes you can find stuff really and i mean really cheap and you even get free shipping or free two day shipping if you test out amazon prime, keep an eye out.

Date of experience: June 22, 2015
California
2 reviews
0 helpful votes
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I have used AMAZON with Amazon Prime for years now. I plan to renew my membership this year. I am able to purchase all of my health products at a very reasonable price where the regular store fronts and some sites will over-charge you for the same merchandise.

Date of experience: June 22, 2015
Texas
2 reviews
3 helpful votes
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Amazon Junkie Here
June 23, 2015

Amazon is awesome. Since Amazon started, I almost never have to go shopping anymore. I love how convenient it is, and it is usually pretty competitive on pricing. I don't know what I'd do if they went out of business.

Date of experience: June 22, 2015