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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Missouri
22 reviews
16 helpful votes
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I rely on Amazon
July 1, 2015

I have been completely satisfied with all my Amazon purchase experiences. When I have been unhappy with a specific purchase, Amazon has been wonderful about authorizing a refund and paying the return shipping charges. My only complaint is with the book ordering. They have stopped offering a discount for pre-orders of some books. That just means I go elsewhere for those books. Otherwise, I love Amazon's promptness, service, and reliability.

Date of experience: June 30, 2015
Georgia
2 reviews
1 helpful vote
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amazon.com
June 30, 2015

amazon.com is the best online shop site for the all age and kind of costumers in the worldwide online trading bussiness by its unical characteristic fast, comfortable and guaranteed safe service for all online shoppers! It's the minimal what can I say about my experience as in my opinion just one of the huge amount of sincerely delighted users of amazon.com,,,
Sincerely many thanks to you my dear amazon.com administration for your heartfelt
Caring service job from one of your highly appreciative customer,
Mikheil Jebisashvili

Date of experience: June 30, 2015
Florida
1 review
1 helpful vote
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Recently I am very disappointed with Amazon. Not sure but they are really hard to deal with. They remove reviews without warning. They drop listings when they made a mistake but never take responsibility

Date of experience: June 30, 2015
Kentucky
5 reviews
13 helpful votes
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Ok
June 30, 2015

Amazon is great. The only thing that hits me is every time i go to check out i am at $25 to
30 and free shipping is at $35...: (

Date of experience: June 30, 2015
District of Columbia
1 review
0 helpful votes
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Good e-books
June 30, 2015

I have found many items and e-book here! It me a lot. They have also a good quality of service.

Date of experience: June 29, 2015
Canada
10 reviews
5 helpful votes
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This is a great site, since Grandkids can send a link as to what they want, and then it can be shipped directly to them... so it has been a God sent. Have never any problems and would use them whenever the need occurs.

Often don't like the price of their shipping... and look forward to the day it can be free as it is on other sites.

Date of experience: June 29, 2015
Iowa
7 reviews
29 helpful votes
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Amazon usually does things right the first time. However recently my husband ordered a grooming arm for my dog grooming table which was supposed to come with a clamp. The clamp was missing. I didn't pay attention because I have a shorter arm that has the same clamp, so I just used that. When I realized my new dog is going to need both arms for grooming I asked him to order me a clamp and he said "didn't the new one come with a clamp? It was supposed to!" So sure enough, it was, and we had to file a request for a replacement. The thing is, all the seller would have had to do is send us the clamp. But instead the Amazon return/exchange process wasted money by sending us a whole new one and shipping the one with missing parts back. Why? If this is how Amazon is doing things it is totally wasting people's money. Sure it didn't cost me and didn't inconvenience me except that they showed up to pick up the one I already had, two days before the replacement came, and we said no, you have to bring us the replacement first! But the cost for all this extra freight from such an odd process goes into the system and applies to prices across the board. Just send me the parts I need from one you already have, and defect THAT one of yours out. There has to be a way to eliminate waste there.

Date of experience: June 29, 2015
California
3 reviews
4 helpful votes
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Have only had one problem with a product from Amazon. Their customer service fixed the problem immediately. Great Co. To order from. Michael

Date of experience: June 29, 2015
Virginia
3 reviews
8 helpful votes
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Amazon
June 30, 2015

I can't live without it. My Prime membership is worth every penny.

Date of experience: June 29, 2015
California
6 reviews
153 helpful votes
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Amazon is great.
June 30, 2015

Amazon is great for getting things you can't find.
I get DVD's from them all the time...
And I get them fast...

Date of experience: June 29, 2015
Indiana
2 reviews
1 helpful vote
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Amazon.com is very easy to navigate. I always check Amazon before I buy something because Amazon might have the same thing for a lesser price.

Date of experience: June 29, 2015
New Jersey
5 reviews
10 helpful votes
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FANTASTIC!
June 30, 2015

My family teases me about always getting boxes/packages from Amazon. I find I can't beat their prices 9 times out of 10 at our local WalMart plus I get whatever I ordered within 2 days. Love being able to read other customer's reviews to convince me whether or not a product is worth the money. Also the questions that customers ask are very helpful. Can't get that while shopping in a store when you are wondering whether or not to buy something. Also if something is wrong with the product Amazon makes it so easy to be able to return it. No issues ever from this loyal customer!

Date of experience: June 29, 2015
Barbara W.
North Carolina
3 reviews
8 helpful votes
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Awesome Online
June 30, 2015

I have never been much for shopping online. However lately I have needed a few products I just could not find. Someone suggested I search Amazon....WOW..is all I can say. Who knew..I found a selection of choices that were great! Prices cheaper than stores and if over a certian price you even get free shipping! Love Amazon. Changing my mind a little about shopping online!!!!!

Date of experience: June 29, 2015
Maryland
13 reviews
11 helpful votes
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Love!
June 30, 2015

I shop on Amazon way too much and have only once had a problem that Amazon took care of right away. Amazon Prime is awesome and I love my Kindle!

Date of experience: June 29, 2015
Florida
3 reviews
3 helpful votes
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As a general rule, I "Window Shop"@ the brick & Morter stores, then go on line to actually shop for my items, without dealing with the Anacondas(State sales Tax,& Shipping) the 2 items that "Squezze our wallets! If you want the privellage of doing business with me, than the seller "Eats" the cost of Taxes & Shipping PERIOD!... I have to say I've had exceptional experiance dealing with Amazon!

Date of experience: June 29, 2015
New York
2 reviews
1 helpful vote
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Amazon gives me the chance to give homeless cats a percentage of my shopping totals! That's a win-win in any language. Go to AmazonSmile. I love the opportunity to buy most anything on Amazon's website. I can even send The Cat House on the Kings in Parlier CA something the cat charity needs through my Amazon shopping. There's a link!

Date of experience: June 28, 2015
California
2 reviews
28 helpful votes
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I try to order all of my business needs from Amazon. The service is great, the products are good and the delivery is fast. Very satisfied with Amazon,

Date of experience: June 28, 2015
Florida
17 reviews
14 helpful votes
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I check with them before I buy anything and they're almost always the cheapest

Date of experience: June 28, 2015
Florida
5 reviews
1 helpful vote
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Best Variety!
June 30, 2015

I love shopping Amazon, their grain free dog food is the most reasonable. I also enjoy their free prime shipping, and money back guarantee.

Date of experience: June 28, 2015
California
6 reviews
29 helpful votes
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Gold standard
June 27, 2015

Amazon, especially with Prime Membership, is far and away the best overall online store. The selection is unmatched, and the prices are almost always the best you can find, or very close to it. Prime is worth it for the free 2nd-busines-day shipping. I do not use other Prime services like music or Amazon Video or anything else. If Amazon raises the price of Prime Membership significantly, then I would have to decline, particularly if their justification is all the added Prime features that I do not use. Otherwise, I cannot rate this store lower than any other I've come across, ever.

Date of experience: June 27, 2015