Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Amazon

Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Amazon?
grey stargrey stargrey stargrey stargrey star

Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Indiana
2 reviews
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

I LOVE shopping with Amazon. They are the BEST. I have had to return, with NO HASSLES, Plus everything arrives on time, when they say it will. Also, if you are a PRIME member, the is RARELY a shipping charge. You can't beat their prices and FANTASTIC SERVICE

Date of experience: July 6, 2015
Iowa
2 reviews
1 helpful vote
Follow Tom P.
Unfollow Tom P.
Share Review
Report Review

I have become a huge Amazon.com fan, and it has become my first stop for most categories of purchase. Not only do I find their reviews to be the best and most thorough anywhere online, but their customer service is second to none. They stand behind their products, as well as those of the vendors who sell through their site. Access to a customer service rep is fast and easy, and their courtesy and responsiveness exceptional. It is the online site that I use most frequently, and the ONLY site that I can say that I can use without reservation or concern.

Date of experience: July 6, 2015
Georgia
4 reviews
8 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Share Review
Report Review

I have been buying beauty products and electronics and household items from Amazon for years and all the orders I have received were as described and received within a few days. I can honestly say I have never had a problem with anything.

Date of experience: July 6, 2015
France
5 reviews
14 helpful votes
Follow Joe C.
Unfollow Joe C.
Share Review
Report Review

Amazon.com usually has the best service. I've never had a problem until now. Recently however, they promised to advance refund a return. I call every day to ask about the refund, and they tell me someone will DEFINATELY contact me within 24 hours, but no one ever does. Don't know what to do.

Date of experience: July 6, 2015
Nevada
7 reviews
25 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

I adore amazon
July 7, 2015

I have been given 5 star service with any issues, I regularly purchase items about 5 to 10 times a month. I remodeled 3 bathrooms and used Amazon for all my sinks, lighting and mirrors.

Date of experience: July 5, 2015
Florida
8 reviews
52 helpful votes
Follow Daman Y.
Unfollow Daman Y.
Share Review
Report Review

Amazon is a decent place to go if you are looking for a particular thing-if you can find it-tends to be a 50/50 split as to finding what you are looking for-but it is a decent place to go, but it could be better-have read reports about the way they treat their employees-abomidable to say the least-so I'm leery about doing business with a company that treats it's workers like garbage

Date of experience: July 5, 2015
Nevada
19 reviews
23 helpful votes
Follow Matthew M.
Unfollow Matthew M.
Share Review
Report Review

Top marks
July 5, 2015

Prices, shipping, returns, selection, Amazon has it all! One problem I have is the filters. When you search for 1 specific thing, instead of the search bar having an option to match just what you ask, it just puts forth 500 other things that don't really affect you. You want a hammer? Try 200 boxes of nails, a poster of a hammerhead shark, 14 new screwdrivers, and some baking soda(made by arm & hammer of course). Oh page 32 the actual hammer I wanted? Excellent...

Date of experience: July 5, 2015
GB
2 reviews
20 helpful votes
Follow Ursula q.
Unfollow Ursula q.
Share Review
Report Review

Fab company
July 4, 2015

For the past two-three years constantly buying and not one problem. Thank you Amazon

Date of experience: July 4, 2015
GB
3 reviews
4 helpful votes
Follow Tim G.
Unfollow Tim G.
Share Review
Report Review

Can't fault these guys, for everything from instant coffee to TV's if you know what your looking for, chances are you buy it as cheap or cheaper from Amazon than elsewhere and be certain of delivery, or your money back with no hassle

Date of experience: July 4, 2015
Maryland
2 reviews
5 helpful votes
Follow Natalia W.
Unfollow Natalia W.
Share Review
Report Review

Looooove amazon
July 4, 2015

My order always comes sooner than they estimate. Never had an issue with any shipment and I order from them semi-frequently. 10/10

Date of experience: July 3, 2015
GB
8 reviews
1 helpful vote
Follow John M.
Unfollow John M.
Share Review
Report Review

Par excellence
July 5, 2015

I have only good things to speak of amazon who have always delivered on time and all their products have been amazing quality, superb all round.

Date of experience: July 3, 2015
GB
1 review
0 helpful votes
Follow John T.
Unfollow John T.
Share Review
Report Review

Everybody knows Amazon, with their organisation, we should do:-) I am unsure how universal Amazon has become as the "purveyor of all" as far as I am concerned I will return their and know that I will come away with information if not a product.
Amazon are doing wonders with returns as well now so I will be buying my first online shoes once I can afford them!
If you can't buy the bits you want from Maplin. Try ordering them from Amazon and see what result is. Maplin is a hard act to beat as a fan of both I will not try!
The opportunities that are available using Amazon services means that many small manufacturers have a, got a captive market with worldwide distribution and advertising they can also make use of the Amazon machine for packing and distribution systems

Date of experience: July 3, 2015
Maryland
3 reviews
13 helpful votes
Follow Gary J.
Unfollow Gary J.
Share Review
Report Review

Just ran into a problem with a 3rd party vendor selling through Amazon. I didn't have much luck dealing with the vendor and asked Amazon to intervene. They did so right away and my issue was resolved in about 4 days. Amazon folks were apologetic for the issue (which was not their, but they took ownership), professional to work with and very responsive. They called me back to make sure I was satisfied with the outcome and overall I had a great experience with their help.

Date of experience: July 2, 2015
Florida
6 reviews
2 helpful votes
Follow Gerald R.
Unfollow Gerald R.
Share Review
Report Review

I love Amazon
July 3, 2015

I have been a prime member for 3 years and I buy as much as I can from Amazon. I got the amazon credit card which gives me 3% on all my purchases there which is amazing. If I could I would buy everything from Amazon. Seriously.

Date of experience: July 2, 2015
New York
3 reviews
1 helpful vote
Follow Rona H.
Unfollow Rona H.
Share Review
Report Review

Everything
July 2, 2015

Amazon has everything I look for, not always cheaper but it's there for me to buy if I want to.

Date of experience: July 2, 2015
China
1 review
1 helpful vote
Follow Molly L.
Unfollow Molly L.
Share Review
Report Review

This necklace isn't as big as the other monogram necklaces you would see. It's small but big enough that you can still see the monogram design. I like the way the necklace hooks on both sides of the initials so that way it lays flat on my neck. It's extremely shiny and doesn't look like it was just $8.99! The only problem is that the rings link the pendant and chain could not closed evenly, the chain broke off after wearing several days but it was super easy to reconnect. I would recommend these necklaces for teens and adults.

Date of experience: July 1, 2015
Pakistan
3 reviews
2 helpful votes
Follow Naeem K.
Unfollow Naeem K.
Share Review
Report Review

Good
July 1, 2015

Jais13
Jai S.
1 review
4 helpful votes
"Good Service"
4/1/15

We have been using Amazon for almost a year and We have had absolutely no issues with this company like services, whenever I approach for support over the mail or phone getting a quick response from this support team. We are happy to use this service from Amazon

Date of experience: July 1, 2015
Texas
6 reviews
0 helpful votes
Follow Richard T.
Unfollow Richard T.
Share Review
Report Review

Whenever I need anything, 99% of the time, I search on Amazon for the best prices & best products... can't go wrong!

Date of experience: July 1, 2015
Texas
4 reviews
0 helpful votes
Follow tom h.
Unfollow tom h.
Share Review
Report Review

This is my first choice for buying online. They always have a large selection and good prices and fast delivery.

Date of experience: July 1, 2015
GB
2 reviews
4 helpful votes
Follow Tyler J.
Unfollow Tyler J.
Share Review
Report Review

Most Popular site
July 1, 2015

Nobody can deny that this is the most popular site in the world, everything you needed is available here at Amazon.

Date of experience: July 1, 2015