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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I LOVE shopping with Amazon. They are the BEST. I have had to return, with NO HASSLES, Plus everything arrives on time, when they say it will. Also, if you are a PRIME member, the is RARELY a shipping charge. You can't beat their prices and FANTASTIC SERVICE
I have become a huge Amazon.com fan, and it has become my first stop for most categories of purchase. Not only do I find their reviews to be the best and most thorough anywhere online, but their customer service is second to none. They stand behind their products, as well as those of the vendors who sell through their site. Access to a customer service rep is fast and easy, and their courtesy and responsiveness exceptional. It is the online site that I use most frequently, and the ONLY site that I can say that I can use without reservation or concern.
I have been buying beauty products and electronics and household items from Amazon for years and all the orders I have received were as described and received within a few days. I can honestly say I have never had a problem with anything.
Amazon.com usually has the best service. I've never had a problem until now. Recently however, they promised to advance refund a return. I call every day to ask about the refund, and they tell me someone will DEFINATELY contact me within 24 hours, but no one ever does. Don't know what to do.
I have been given 5 star service with any issues, I regularly purchase items about 5 to 10 times a month. I remodeled 3 bathrooms and used Amazon for all my sinks, lighting and mirrors.
Amazon is a decent place to go if you are looking for a particular thing-if you can find it-tends to be a 50/50 split as to finding what you are looking for-but it is a decent place to go, but it could be better-have read reports about the way they treat their employees-abomidable to say the least-so I'm leery about doing business with a company that treats it's workers like garbage
Prices, shipping, returns, selection, Amazon has it all! One problem I have is the filters. When you search for 1 specific thing, instead of the search bar having an option to match just what you ask, it just puts forth 500 other things that don't really affect you. You want a hammer? Try 200 boxes of nails, a poster of a hammerhead shark, 14 new screwdrivers, and some baking soda(made by arm & hammer of course). Oh page 32 the actual hammer I wanted? Excellent...
For the past two-three years constantly buying and not one problem. Thank you Amazon
Can't fault these guys, for everything from instant coffee to TV's if you know what your looking for, chances are you buy it as cheap or cheaper from Amazon than elsewhere and be certain of delivery, or your money back with no hassle
My order always comes sooner than they estimate. Never had an issue with any shipment and I order from them semi-frequently. 10/10
I have only good things to speak of amazon who have always delivered on time and all their products have been amazing quality, superb all round.
Everybody knows Amazon, with their organisation, we should do:-) I am unsure how universal Amazon has become as the "purveyor of all" as far as I am concerned I will return their and know that I will come away with information if not a product.
Amazon are doing wonders with returns as well now so I will be buying my first online shoes once I can afford them!
If you can't buy the bits you want from Maplin. Try ordering them from Amazon and see what result is. Maplin is a hard act to beat as a fan of both I will not try!
The opportunities that are available using Amazon services means that many small manufacturers have a, got a captive market with worldwide distribution and advertising they can also make use of the Amazon machine for packing and distribution systems
Just ran into a problem with a 3rd party vendor selling through Amazon. I didn't have much luck dealing with the vendor and asked Amazon to intervene. They did so right away and my issue was resolved in about 4 days. Amazon folks were apologetic for the issue (which was not their, but they took ownership), professional to work with and very responsive. They called me back to make sure I was satisfied with the outcome and overall I had a great experience with their help.
I have been a prime member for 3 years and I buy as much as I can from Amazon. I got the amazon credit card which gives me 3% on all my purchases there which is amazing. If I could I would buy everything from Amazon. Seriously.
Amazon has everything I look for, not always cheaper but it's there for me to buy if I want to.
This necklace isn't as big as the other monogram necklaces you would see. It's small but big enough that you can still see the monogram design. I like the way the necklace hooks on both sides of the initials so that way it lays flat on my neck. It's extremely shiny and doesn't look like it was just $8.99! The only problem is that the rings link the pendant and chain could not closed evenly, the chain broke off after wearing several days but it was super easy to reconnect. I would recommend these necklaces for teens and adults.
Jais13
Jai S.
1 review
4 helpful votes
"Good Service"
4/1/15
We have been using Amazon for almost a year and We have had absolutely no issues with this company like services, whenever I approach for support over the mail or phone getting a quick response from this support team. We are happy to use this service from Amazon
Whenever I need anything, 99% of the time, I search on Amazon for the best prices & best products... can't go wrong!
This is my first choice for buying online. They always have a large selection and good prices and fast delivery.
Nobody can deny that this is the most popular site in the world, everything you needed is available here at Amazon.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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