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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
24 reviews
80 helpful votes
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Somewhat Amazing...
July 13, 2015

Many of my Subscribe and Save items become Amazon Pantry items and the prices fluctuate terribly. Lots of items that I purchase throughout the year have become Amazon Pantry and, again, the prices are unpleasant. I tried out Amazon Pantry, but the prices for items was prohibitive and extremely unreasonable. I only use Amazon for books and non-grocery items.

Date of experience: July 12, 2015
California
2 reviews
0 helpful votes
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I buy quite often from Amazon. I have been happy with most everything I have received, the prices are good. I still shop around because they may not always be the cheapest. Amazon customer service is one of the best. I have always gotten complete satisfaction when contacting them about any issue. Would highly recommend this website.

Date of experience: July 12, 2015
Pennsylvania
5 reviews
6 helpful votes
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Fantastic!
July 13, 2015

I love this site! I have never had one problem with a return. As a matter of fact, I have been told to keep the product, donate and refunded my money and all I did we get the wrong size. I always look on Amazon before I purchase some where else. I always find a better price, especially on Apple products.

Date of experience: July 12, 2015
Australia
5 reviews
7 helpful votes
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Hard to find items!
July 14, 2015

You can always find what your looking for at great prices!

Date of experience: July 12, 2015
California
3 reviews
1 helpful vote
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Over the years I have made literately hundreds of purchases from Amazon... I all of that time I have only had to return two items... Both were damaged in shipment... Amazon paid for the return shipment... and with NO questions... Replaced my items... Any company that is trying to compete with Amazon has a long way to go... Amazon is a very well run multi-million dollar company...

Date of experience: July 12, 2015
Germany
2 reviews
0 helpful votes
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I like it!
July 12, 2015

With Amazon Prime you can watch movies, TV shows, shopping without delivery charges, fast delivery and more... I really like it! But the price is medium.

Date of experience: July 12, 2015
Florida
6 reviews
14 helpful votes
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I do nearly all of my book shopping at Amazon, and much of my Christmas shopping. Love the free shipping! I prefer items that come straight from Amazon, but do use their stores as needed. The merchants have been professional and courteous. I love Amazon--great selection of books, DVDs, and stuff! Easy returns.

Date of experience: July 12, 2015
India
1 review
0 helpful votes
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It's good site to buy many things on great offer price.

Date of experience: July 11, 2015
Connecticut
28 reviews
22 helpful votes
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I use my prime membership constantly- I order my coffee, vitamins, books, mag subscriptions, gifts, and watch a lot of movies and hot tv shows!

It is worth every penny and then some..

Date of experience: July 10, 2015
Florida
11 reviews
45 helpful votes
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Love their site!
July 10, 2015

Certain things are pricey, but certain things are very cheap! I order dog food from them in bulk and have never had a problem. A shipment or two had been late but thats the fault of the carrier. Since I re-order BEFORE I run out everything was fine. They apologized and even sent me a free bag with two day shipping! They have polite, professional customer service skills and are very respectful

Date of experience: July 9, 2015
California
13 reviews
8 helpful votes
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I love amazon
July 9, 2015

I have found myself purchasing on Amazon instead of running out to buy many things. They come to me, no parking or traffic hassles, no crowds, no lines.

Date of experience: July 8, 2015
Louisiana
3 reviews
5 helpful votes
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I have always had a positive experience with Amazon.

Date of experience: July 8, 2015
New Jersey
2 reviews
2 helpful votes
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Be Careful
July 9, 2015

You might think you're getting a good deal on amazon since 98% of the time you do. But, when shopping for a new laptop i came across one that i absolutely loved and thought $270 wasn't a bad price until I checked the HP webstore and saw my 14" chromebook for $250 instead with a 2 year warranty. When shopping here just make sure you're getting the deal you want.

Date of experience: July 8, 2015
NL
3 reviews
1 helpful vote
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Large collection of ebooks, with a lot of offers. I filled up my kindle for the vacation!

Date of experience: July 8, 2015
GB
3 reviews
1 helpful vote
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Amazon are a credit to online shopping. You are able to read reviews, add items to wish lists, easy to add products to the basket and purchase. Photographer2.com is happy to endorse such a great company. Let's hope they keep the service levels high.

Date of experience: July 7, 2015
Washington
3 reviews
5 helpful votes
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If you have a good supplier its great and the prices and quality are good! Look out for specials as prices change!

Date of experience: July 7, 2015
Hong Kong
2 reviews
22 helpful votes
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I have using this online store ages and purchased many things from this. Awesome! You can rely on their service and bussiness... excellent! Thank you for being a good online store. Received all the goods in perfect condition even I am away from the US. in HK

Date of experience: July 7, 2015
Illinois
6 reviews
4 helpful votes
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The Horse Came In
July 7, 2015

This is a further comment to my original one when I ordered the cell phone case. It was always said that it could take weeks and weeks for this item to arrive. It was coming from China and it did. However, it arrived in about two and a half weeks and it is absolutely beautiful. Very well made... of such quality that everyone who sees it comments on it and was amazed by the fair price. I love it. Thank you Amazon.com

Date of experience: July 7, 2015
GB
2 reviews
6 helpful votes
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Dream deliveries
July 7, 2015

Being disabled and virtually house bound my computer is my lifeline. I have bought products from Amazon before, but I have to tell all my fellow sitejabbers about a product I ordered last week, I ordered some rechargeable batteries at 5.00pm on tuesday and they were delivered at 10.30am on wednesday. Now thats what I call service.

Date of experience: July 7, 2015
France
18 reviews
25 helpful votes
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Pros: almost everything about it:)
Cons: Doesn't support Paypal, says Unionpay accepted which never worked for me :(

Date of experience: July 6, 2015