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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
4 reviews
9 helpful votes
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Fix the prices
August 3, 2015

Can you just please lower the prices. Some of the products you are selling are competitive, bust some of them are overestimated!

Date of experience: August 3, 2015
Washington
4 reviews
3 helpful votes
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Amazon.com Customer Service is one of the best at satisfying the customer.If it' a third party seller or if they submit for sale, they provide you with an A-Z guaranteed protection plan, and their Customer service agents are very concerned with your satisfaction, and are courteous in trying to provide the best they possibly can and work to resolve issues to the best resolution possible, if something's wrong, you can always count on Customer Service to keep you covered, your money's always protected.

Date of experience: August 3, 2015
GB
5 reviews
1 helpful vote
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They have everything
August 3, 2015

If Amazon have not got it-anything-would be surprised. Watch it for hidden extra postage. Sometimes you can get it cheaper on ebay due to postage costs. Overall a really good site

Date of experience: August 3, 2015
Kansas
3 reviews
7 helpful votes
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Get what you pay for.
August 3, 2015

I have ordered many, many items and for the most part I would recommend Amazon. That being said watch out just because it's the cheapest doesn't mean it's the same quality. Some things aren't worth the bubble wrap it's packed in (that is if it's even wrapped usually just thrown in an half padded USPS envelope. Watch and read reviews and you should get what you want with no issues.

Date of experience: August 2, 2015
Oregon
10 reviews
3 helpful votes
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I probably order at least once a week.
And my orders all come so fast. And it's the easiest site for returns.

Date of experience: August 1, 2015
Wisconsin
5 reviews
2 helpful votes
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I love the diversity of products at Amazon. It saves me so much time. And if I have to return something, there is no store better to deal with a return. Can't say enough good things about Amazon!

Date of experience: August 1, 2015
Hawaii
2 reviews
4 helpful votes
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This company sets the standard for customer service by mailorder. My satisfaction has always been guaranteed.

Date of experience: July 31, 2015
California
4 reviews
21 helpful votes
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There is abolutely nothing you can't find on Amazon. Over many years, I've had very few bad experiences, but they were always with individual companies and not Amazon... yet it was always Amazon that made things right!

Working 12 hour days makes traditional shopping all but impossible for me, but I never worry that I can't get what I need if I just head to Amazon. And being a Prime member makes it so much faster! Often, I'll recieve packages the very next day! Can't say enough about this wonderful site.

Date of experience: July 31, 2015
New Jersey
2 reviews
4 helpful votes
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Good stuff
July 31, 2015

It's amazon, what's to say. They are famous for good reasons

Date of experience: July 31, 2015
Alabama
10 reviews
17 helpful votes
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I have Amazon prime and order something almost every day because our family is just too busy to shop and search in the local malls for what we want. I have found that Amazon is often cheaper than local stores and the merchandise arrives quickly and 90% of the time, exactly as i have ordered. I also appreciate the reviews available of products which help me make wise buying choices. It simply works for our family.

Date of experience: July 31, 2015
Florida
4 reviews
0 helpful votes
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Anything you want!
July 31, 2015

If there ever was a website that has everything, it is Amazon... I am always very happy when I order from Amazon... it is amazing...

Date of experience: July 31, 2015
India
2 reviews
0 helpful votes
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Great place to buy
August 1, 2015

It is an amazing experience to shop from amazon. A huge collection with eye catching ability

Date of experience: July 30, 2015
New Mexico
7 reviews
6 helpful votes
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Anything you need, anything you don't need,. Can all be found on Amazon! I have logged on to this site numerous times and I know that I have not even began to touch the smallest amount of merchandise they offer. From what I have seen, their prices are very fair, and if I am ever in need of anything, I will log onto here first.

Date of experience: July 30, 2015
Kentucky
2 reviews
2 helpful votes
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Very trusted
July 31, 2015

I've been ordering off Amazon for 4 years now. It's always great customer service, I always receive my items, and I've never had a problem with them. Always the first place I go when looking for something. A++

Date of experience: July 30, 2015
Virginia
9 reviews
18 helpful votes
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What can I say
July 30, 2015

Love them... awesome. Great communication, smooth payment processes, reviews that are helpful... superb.

Date of experience: July 30, 2015
New Jersey
2 reviews
11 helpful votes
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Love it!
July 29, 2015

I can always find what im looking for on this website. Each seller has different shipping rates but it never failed to send me my item.

Date of experience: July 29, 2015
Rhode Island
6 reviews
9 helpful votes
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I couldn't live without Amazon! I have ordered everything from shoes to phone chargers to my new 42" tv for my living room! I have been using Amazon for about 10 years, and I pay for their Prime service as well. It gives me access to a fantastic movie selection, original programming and FREE 2-DAY SHIPPING on Amazon Prime items!

Date of experience: July 28, 2015
New York
3 reviews
1 helpful vote
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The Best
July 29, 2015

I have been on Amazon since the beginning... loved it then, love it now, will always shop on Amazon

Date of experience: July 28, 2015
New Jersey
2 reviews
6 helpful votes
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Great company
July 29, 2015

Excellent selection, pricing and service. I always check Amazon.com before I make a decision and at least I know that the pricing is in line with the market.

Date of experience: July 28, 2015
California
18 reviews
23 helpful votes
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Sometimes a gal just needs to buy a little something, or a big something. I like Amazon because you can choose to go through them or through another seller at their site. The prices are readily shown. You often can buy something used, but in good repair, for next to nothing. It's the sheer number of items from which to choose, coupled with the savings. Hard, if not difficult, to beat. I wanted a certain type of shoe in a kitten heel in my difficult size. The search engine brought up lots of possibilities. Any gal with weird, skinny feet can relate how wonderful it can be to have options from which to choose. And the return options are flexible and affordable.

Date of experience: July 27, 2015