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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Ohio
3 reviews
0 helpful votes
Follow Kathy T.
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Don't bother looking in a dozen brick-and-mortar stores for some hard to find item. Chances are, you'll find it on amazon.com. Medical products, electronic parts, that book you read years ago and want to re-visit, music, clothing, appliances. They got it.
Join Amazon Prime and get free shipping on many of your purchases.

Date of experience: August 5, 2015
Idaho
6 reviews
8 helpful votes
Follow Allan G.
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Amazon is the 'Tesla' of online sales. No one can beat their vast selection, seldom do I find a lower price and if you have a "Prime" account, 2 day shipping is free. Returns are a breeze.

Date of experience: August 5, 2015
New York
3 reviews
9 helpful votes
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Best for everyone.
August 5, 2015

Amazon.com is best for shop. I never had any trouble with my online orders. Thank you amazon.

Date of experience: August 5, 2015
Egypt
2 reviews
2 helpful votes
Follow Eslam Y.
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Amazon is the best
August 5, 2015

After trying the amazon echo, of course amazon is the best on the field.

Date of experience: August 5, 2015
Georgia
2 reviews
13 helpful votes
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Super worth
August 6, 2015

I still have Amazon Prime because I obtained a free half year upon entering college, then didn't realize that it didn't expire after this period and started to charge me.
Normally I'd be upset by this because I'm paying for a service I don't want, but in this case, Amazon Prime proved to be so useful I just kept paying for it after I finally realized it was charging me haha
My membership costs about $40, and within the course of it, it usually pays itself off. Between my parents ordering electronics, my brother getting books and me ordering whatever I feel like, we use a lot of free shipping. The reliability and speed are so nice, because if you order from Prime, you never have to worry about the quality. What you pay for is what is promised. If it's cheap, it's cheap. If you paid more, it's usually good.
Sometimes it even gives cool discounts. I got my hard drive half off, shaving off $50, paying off the price of the membership immediately.

Date of experience: August 4, 2015
Michigan
3 reviews
2 helpful votes
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I've bought tons of stuff and any problems (which are rare) are dealt with MORE than fairly in my experience. Great customer service. Sure, it would be nice to have a phone number prominently posted on the web site and a person to answer as soon as the phone rings. I'd like to live to 200 too. But as things go here on earth, Amazon.com earns an A+.

Date of experience: August 4, 2015
North Carolina
11 reviews
1 helpful vote
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Amazing!
August 5, 2015

Not sure what my life was like before AMAZON! Anytime I can't find something I say... Oh well... Go check Amazon... 99.5% of the time it's THERE! As a teacher, I've purchased numerous books from "Other Sellers" through Amazon that were Cheap Cheap Cheap!

Date of experience: August 4, 2015
Florida
15 reviews
17 helpful votes
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Hit or Miss
August 5, 2015

The problem with buying from Amazon is that it is like to proverbial box of chocolates, you never know what you are going to get.
The last item I purchased as fulfilled by Amazon. It was a gift for a grandchild. It arrived beat to crap and back. Very poorly packaged.
The item before that was not fulfilled by Amazon, I received it sooner than expected and it was in great condition.
With Amazon, you just never know

Date of experience: August 4, 2015
Arkansas
3 reviews
1 helpful vote
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I have ordered several times and I find that there is a fair variety of choices in each "category" of food, and the deliveries have been very much on schedule. I consider this to be a hassle-free service that saves time from needing to shop when my schedule is tight.

Date of experience: August 4, 2015
GB
5 reviews
2 helpful votes
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Great service
August 4, 2015

Never had any problems with Amazon itself. If a product is faulty they have collected the next day and replacement is no problem either. Highly recommend this to all and sundry

Date of experience: August 4, 2015
California
1 review
0 helpful votes
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“Get my *******mAh 600 AMP Peak Car Battery Jump Starter from Amazon by search brand "AFENDO®" (one of my friends recommend it). It works well at the moment at least. Good quality, nice materials.

Date of experience: August 4, 2015
California
2 reviews
3 helpful votes
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For the most part my experience has been good. I know hard-to-find items will be on Amazon. It's been a learning experience for sure. I've learned never buy before reading reviews, especially the 1 ratings. If it's a $15 item for $5, it's going to be cheaply made and useless. Not everything is cheaper on Amazon or worth getting by delivery. Make sure you really want the item or it's worth paying to return if you hate it. Having Amazon Prime is totally worth the membership if you make regular purchases and watch a lot of online shows/movies. Finally, Amazon Prime gives you free shipping but NOT free returns. Some of the lessons were painful but not enough to give up purchasing. I'm hooked for life.

Date of experience: August 3, 2015
Pennsylvania
3 reviews
23 helpful votes
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Great company!
August 4, 2015

Wish all online companies were like Amazon! I have ordered over 25 items form these guys and never had one problem. Great job!

Date of experience: August 3, 2015
Massachusetts
4 reviews
15 helpful votes
Follow Lacey S.
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Literally, what can you NOT find on amazon? I shop here mostly for books, which are much cheaper than they are at any local bookstore. I also sometimes get clothes and gifts from here. Usually takes 1-3 days longer to deliver than predicted, but I know to account for that by now. I have never received anything damaged or of lower quality than described by sellers.

Date of experience: August 3, 2015
California
2 reviews
6 helpful votes
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Best online retailer
August 3, 2015

I have never had a bad experience with Amazon. If you get a bad product, or just not what you were expecting, returning product is simple and easy. If they have your product available, I would recommend using them.

Date of experience: August 3, 2015
Arizona
2 reviews
9 helpful votes
Follow Dianne S.
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I was shopplng on line for a queen size 9 piece madison nicolette purple comforter set & found several sites selling this item for the same price as yours $83.99 with free shipping

Date of experience: August 3, 2015
California
3 reviews
1 helpful vote
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Usually great
August 3, 2015

Great customer experience. Some of the sellers that sell through Amazon are not as trustworthy as Amazon.

Date of experience: August 3, 2015
Singapore
14 reviews
3 helpful votes
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Average
August 3, 2015

I wished that they would sell their products to singapore also on a cheap price

Date of experience: August 3, 2015
New York
2 reviews
7 helpful votes
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Ever have a cashier ask you that question? There was always something you couldn't find but instead of stating the items not found, we typically just smile and say yes. When it comes to Amazon, I always smile and say a resounding "yes" because it's true!

I sincerely hope Amazon never fixes what isn't broken becauses they're that good. I used to work for AOL back in the day and I can safely say that there are a few things users want... enough 'white space' not clutter their screen... convenience (one stop shopping)... and ease of use (navigation, as few "clicks" as possible, etc). Amazon has that, and more.

I do the majority of my Chrismas shopping on Amazon and even orders placed a couple of days before the holiday have arrived at my door in time to wrap and place under my tree. I've purchased everything from makeup to food items, electronics to kitchen gadgets, and more. And the couple of times when I did have to return something and didn't have a printer, they sent me a label via the good old USPS.

If there is a downside to Amazon I haven't found it yet. All positives in my book!

Date of experience: August 3, 2015
California
1 review
0 helpful votes
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A very streamlined USB 3.0 hub (USB 2.0 compatible) that takes up very little space on the desktop and is great for travel. The dimensions of the hub are 4.5"x2 3/8"x0.75" and weighs only 1.75 ozs. The cable is 23", giving you plenty of options as to where to put the hub.

The hub is plug and play. First use I connected the hub before turning on the computer, then got the usual notices about installation of driver and ready to play. No problems, it was ready for use immediately.

There are 4 ports, 3 on one side and one on the other.

I am using this hub with my 11" laptop that is my travel computer. The laptop does not have enough USB ports for the dongles and devices I use when traveling, so this hub complements the laptop perfectly. Being so small and light, I hardly know it is in my bag.

The product description suggests that this is for Apple products, but my laptop is not one of them. This hub can be used with any computer, regardless of brand.

Date of experience: August 3, 2015