AmazonReviews 11,108

I always prefer purchasing directly from Amazon although there are many good retailers on there. My last purchase from Amazon UK for beauty products and toiletries was fast although the shipping cost almost as much as the total cost of items.

In the past, parcels with free shipping often got lost and never made it to my home. Books and gifts purchased from Amazon.con would go missing. The service has improved steadily in recent years and hope this would keep up.

Amazon.com's site promised I would get a phone call in 1 minute when I needed help sending an item I added to someone's gift list. They did not call in over 25 HOURS despite feedback I would get a call within 1 minute. They later refused to allow me to add a gift to someone's wish list and send it to them. My crime was wanting to send a Teddy Bear.

I had spent hours on Amazon's site trying to add and then order a gift for an online friend who's address is known to Amazon via their wish list, in fact I had already ordered one item that was delivered so I couldn't understand why I could not get their site to work a second time.

When I finally spoke to someone in customer service from the "wish list" department I was told that I can not add something to someone's wish list and send it to them. If that is the case, why do they even allow consumers to add "gift ideas" to the friend's wish list profile if you can't buy them?

They told me it was because the recipient might want to return the gift, but I'm the customer, not the gift recipient. It's my money and I am buying a gift, not an item the recipient can return and get money in return.

The only rationale I can think of is due to sending inappropriate gifts, however I was trying to send a Teddy Bear for a friend, to help in a trying time. Amazon's employee had ZERO interest in trying to understand. Stupid policy is what we have so we're going to follow it. That should be their Slogan.

What is perhaps most ironic about the email I received from Amazon in response to my complaint is the last line of Amazon's email:

"Your feedback is helping us build Earth's Most Customer-Centric Company."

This has to be the biggest lie I've seen advertised by a company in years. What an absolutely horrible company to do business with.

I bought a jacket in Amazon.com. The item looks very nice in the picture. When I received the item…I could not believe it! It was TRASH… It was made of terrible material, 3 sizes too small and such low quality and value that I will not donate that to a homeless…a shame to send something like that to the United States (this item came for China). Thanks to Amazon, they immediately help me and to my surprise (based on other experiences) the money was return very fast! GOOD JOB AMAZON.COM!

I have been trying since June to get someone from Amazon to tell me why the daily emails no longer show any photos of the "deal" of the day, etc. They kept telling me that it should and that they were looking into it. No one ever got back to me! Today, while placing what will likely be my last order with Amazon, I was told that showing only links was a change they recently made. Who tries to sell something by not showing a picture? I really didn't believe the representative; I'm pretty sure he was just blowing me off. But if Amazon wants to remain a force, they need to up the Customer Service to what it used to be.

Almost 70% of the things i. Bought online where bought from amazon japan. I love the special discount coupons. And the things i bought havd no problem so far. Fast and reliable. And the costumer support were superb. Just what i expected with the. Japanese pipz. Prompt and reliable. I. once bought a desk cod, and i cancel it since i havent receive the item after three weeks, and they even give me a coupon with the same amount with the desk that i wanna buy. Lol. Im so lucky. Well not everybody find amazon a great online store but for me its the number 1 so far. You can easily track the items you bought, when would be the deliveru sched, you can cancel the items for free. Of course the. Items were not perfect since it has diff sellers. But the amazon itself were great. Even with groceries, and wet goods can be deliver to you freshly. I highly recommend amazon.co.jp to everyone living in japan. And i love kuroneko. :)

Not entirely sure how we ended up with Amazon prime - best guess is that either my wife or I accidentally ticked a box or went for the free trial and forgot about it. However, after a month or so of realising we were members my wife was totally converted and I too was pleasantly surprised. There is plenty of choice of 'prime' items available which means free next day delivery and as we buy quite a bit from amazon it saves us money and patience.
The Instant video was a big bonus with loads of TV and film available for free. The latest and most popular stuff can be bought or flexibly rented.
So, why only 2 stars? Well after a few months we got an Internet connection error when trying to stream any movies or shows. After unsuccessfully trying to resolve the issue myself I phoned amazon who blamed the TV, the Internet provider, etc. I pointed out that it was previously working without those things having changed and also that I am still able to use other Internet services through the smart TV such as BBC I player and even movie previews on amazon. We agreed that I would try and reinstall the app and check my wi-Fi. Since then, I have had virgin media out who tested everything installed a new hub (even though signal was perfect before and after), and purchased a wifi booster which has made sure the signal is full strength throughout the house. However we still can't enjoy any streaming video. All we can do is pay for view and download to a device.
What we save in postage on amazon order may well justify the cost of prime but, unless we can get the streaming service working again I think we'll be cancelling membership as I suspect (I am a system test analyst by trade) the issue is a lack of bandwidth at their end?

I have been ordering from Amazon for a number of years now and they are the best! Everything shows ups when it is suppose to and if you need to make a return, it is no hassle.
I joined Amazon Prime 2 years ago and it has been so worth it! I get almost everything shipped to me for free within 2 days, and I get to watch their programs like Alpha House, which is great fun! I rely more and more on Amazon for just about everything, from shoes and clothing, to kitchen ware. It is a safe way to shop online.

Nothing will take the place of print books! There is a feeling, a panache if you will, in holding a book in your hands, in flipping pages back and forth and yes, in savoring the aroma of the pages, be they newly printed or reeking with the mustines that comes of great age in a quiet library. Kindle cannot match the timelessness of a print book. But they don't have to! What Amazon Kindle does is to enable new writers to essentially "self-publish" and to allow the market-place to decide the worth of the book on its own. It stands by itself, or it fails based on how it is received by the on-line community. And while Amazon has not yet figured out how to waft the aroma of books electronically, or to fold back the corner of a page for future reference, it succeeds in providing a convenient way to read a book -- nay, MANY books -- in a compact format. You can read on your computer screen, on a tablet or on a smart phone, limited only by the amount of charge in your battery. Kindle books are sometimes offered free for various periods of time. This is often a marketing tactic to stimulate demand for an author's work. Otherwise, Kindle books typically range from 99 cents to perhaps $9.99. They are delivered instantly to your reader and they are yours forever. Also, when you read a book on Kindle, you might love it enough to go out and buy a hard copy to grow old with... or to have the author sign. I just bought a hard copy of Caroline Glick's excellent analysis, "The Israeli Solution," after reading it on Kindle, and she signed it. Reader, go, search Kindle. Find a book that you have to read. Buy it. Read it. Repeat.