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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
2 reviews
1 helpful vote
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Above and beyond!
August 24, 2015

I ordered some fairly expensive facial moisturizer with sunscreen, along with some that was less expensive. I started in on the cheaper stuff, and then I tried the $$ brand. The pump on the bottle would not work--I tried everything.

By this time the 30 day window for return was past. I wrote Amazon anyway, explaining the situation.

Before the day was over, they had ANSWERED MY EMAIL and REFUNDED MY MONEY!

Now that's service!

I <3 Amazon

Date of experience: August 23, 2015
Virginia
4 reviews
1 helpful vote
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I have been using Amazon for years and it just keeps on getting better. What really helps is to be a PRIME member since you get all of your stuff shipped in two days or less. So far I have bought textbooks, baby toys, Kindle, Amazon Echo, Amazon fire, books, phone covers, RC planes, and car parts. Amazon really is a one stop shop. On top of this Amazon has a thriving review and online community. Ask a question and you will get an answer. Amazon really has it all, anytime to be delivered anywhere.

Date of experience: August 22, 2015
California
5 reviews
3 helpful votes
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They are very good
August 22, 2015

I buy clothes and barbies. They have good shipping. Thank you

Date of experience: August 22, 2015
Pennsylvania
13 reviews
60 helpful votes
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Update from my earlier review of this site giant... My most recent purchases include an audio item, and then the present, a mixed-small-item purchase, still to be delivered. The 1st took 2 tries (warehouse deals) because the 1st didn't operate at all (wasted time!); thankfully, the 2nd was the winner. Then with my present order: Am very frustrated with their present delivery arrangement. I, of course, opted for free ship, which stated 5-8days, but in the process of completing the order, I was immediately informed that it would arrive in 9days- this is fraudulent, and ridiculously long, by today's standards (I shop at many sites). (the audio item took 7 days) Today is over 4 days after I placed the last order, and it hasn't been pulled yet, so I doubt it will arrive on the 9th day. Wasted an hour w/ cust. Service (3 reps) who could not accelerate the order (one item would have an increased price), and after all that, would not even issue a courtesy store credit, for the FRAUDULENT advertising, and my wasted time (a small credit was offered in the distant past by their reps). I believe the few customers who haven't paid for Prime Ship are penalized for doing so... all other "shortcuts" and customer disservice are apparently needed to fund Bezos' master plan to overtake the world. Their customer service has really disintegrated (the 1st rep who took my call just spouted useless, "from-their-CS-manual" platitudes) -- I will place the site on the bottom of my shopping list.

Date of experience: August 21, 2015
Canada
2 reviews
0 helpful votes
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The best
August 21, 2015

Amazon is the best online retailer hands-down. If/when you ever need it, their customer service is excellent. I used to shop ebay but found their products to be questionable, whereas most products via amazon are quality and reliable.

Date of experience: August 21, 2015
Arizona
2 reviews
5 helpful votes
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Amazon owns a ripoff company called Woot, hundreds of BBB complaints. The policy is to get order, have Amazon charge the credit card, and THEN send you a email informing the customer that there is no warranty and no returns on the defective junk they are going to ship you.
Amazon will tell you, they can not or will not help you. Woot could care less, they have 100's of complaints and are proud of the fact that they do not even look at them, let lone respond.
Amazon will "refund and charge back" if it is a out side vendor, when it involves a company they own their policy is to send a automated email telling you to go away

Date of experience: August 21, 2015
GB
3 reviews
1 helpful vote
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Amazon is great
August 22, 2015

Every product I have ever bought off amazon has been great

Date of experience: August 21, 2015
Massachusetts
2 reviews
4 helpful votes
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Great
August 21, 2015

Everything I've ordered has always come in looking exactly like it did online and amazing pricing

Date of experience: August 20, 2015
Nevada
1 review
3 helpful votes
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I love this site
August 20, 2015

Great prices and the items are always great and arrive on time or sooner :)

Date of experience: August 20, 2015
New Jersey
4 reviews
2 helpful votes
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... It's Amazon!
August 20, 2015

What can I say that you don't already know! Amazon is The only place where you can buy an engagement ring and toothpaste in the same order! It's you one stop shop to really buy anything you need.

Date of experience: August 20, 2015
GB
3 reviews
12 helpful votes
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Best store
August 20, 2015

Best store i have ever experienced you can find easily and almost everything here at amazon store.

Date of experience: August 20, 2015
California
2 reviews
0 helpful votes
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Find Anything!
August 20, 2015

It doesn't matter what you're looking for, Amazon.com probably has it! Choose Amazon.com before you go anywhere else, and you won't regret it. If it's not available new, look for used items. Whatever you're looking for, you truly can find a great deal on Amazon.com!

Date of experience: August 19, 2015
NL
2 reviews
3 helpful votes
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They keep increasing the price and the shipping keeps getting slower and slower. It used to be 2 day shipping meant you could order Monday and get something Wednesday. Now you order Monday and don't get it until Thursday or Friday depending on the item. On top of that the price has gone up every year. Now their saying that we can't have family accounts anymore? I just don't think that Prime is worth it anymore.

Date of experience: August 19, 2015
Washington
2 reviews
10 helpful votes
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Best Store
August 19, 2015

I have ordered many things from this store and had never faced any problem.

Date of experience: August 19, 2015
Georgia
4 reviews
8 helpful votes
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All good
August 19, 2015

I seem to be going against the trend here, but my experience with amazon.com so far has all been good. I've used the site about 8 times and in each instance the products have arrived promptly and have been exactly what I ordered. I have not attempted to return anything so I don't know how well that process works. On a few items (such as pet supplies like treats and toys) the price has been well below what I would pay in local stores, even with the shipping charge, and the quality has been equivalent or better.

Date of experience: August 18, 2015
New Mexico
2 reviews
2 helpful votes
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Amazone
August 19, 2015

My kids use this website often. They are happy with the site and the turn around time for receipt if products.

Date of experience: August 18, 2015
Oklahoma
2 reviews
4 helpful votes
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I have never ordered from Amazon that it didn't arrive on time. The prices are reasonable and lots of choices.

Date of experience: August 18, 2015
Rhode Island
3 reviews
2 helpful votes
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My Review on free gift card websites:
I've been on a lot of websites that has ways to make extra cash... I've noticed that there's a lot of different ways that you could get a free gift cards PayPal Cash Ect. But one website that I do love is InstaGC. I've made so much money off of them so if I and love and things to do and the website is easier then most. I love it because if I'm on my way to Walmart I can cash out and boom there is my money right there on my phone instantly. I just had to let everybody know because I have been through a lot of different sites/apps. To find the real paying ones. I have read soon many reviews Ect. Just to find the ones that pay the easiest and the fastest. I started doing that about eight months ago right before Christmas time to make a little extra cash for some gift money for family members And my children. Let me tell you I'm addicted now lol. I'll let you know that I really does work you just have to pick and choose which ones are the best ones and ends the instaGC is definitely one of the best. I go on the instaGC as well as swag bucks if you want my referral actually for an extra bonus when you sign up or even if you have any questions or need some pointers my link is

http://www.instagc.com/*******. I've made 400$ so far on just this one website. Another one that I love is Swag bucks my ref for that one is and you get a bonus to sign up as well...
www.swagbucks.com/refer/Jstackbundlez
Like I said I would be happy to give anybody tips Ect. So any questions don't hesitate. I just think it's so exciting lol :)

Date of experience: August 18, 2015
Malaysia
2 reviews
0 helpful votes
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Love Amazon.com
August 18, 2015

Amazon is one of my favorite stores! If i have problem its fixed right away

Date of experience: August 18, 2015
Texas
12 reviews
1 helpful vote
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So so
August 18, 2015

Recently Amazon curbed an order, it was offered only for prime members and I do not want to become a member, I do not order consistently from them, I was disappointed and still am

Date of experience: August 18, 2015