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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I started using Amazon while a non-traditional college student. It was great way to buy books on a budget. Now, before I buy anything, I check out Amazon. You can really find some great products for an even better price. Reading the reviews also helps me in making my final decision on a product. For those who don't mind not trying it before you buy it, Amazon is a great way to shop. You can never go wrong!
Amazon is a big market place with many different sellers.
The trick is to check each seller & not expect Amazon to deal with any issues.
This is only why I give it average... because it all depends on who you buy from. Like ebay.
Their products are excellent, shipping excellent, and if there is a problem they take care of it immediately. Now you can buy just about anything your heart desires on Amazon.
I have bought super bass headphones for myself and those headphones are my favorite
Easy to use, fast shipping, fast returns, excellent service...
I do not live near any pet superstores and my cats need premium cat food or they get sick. Been shopping on Wag for a couple years.
I always have the best experiences with amazon. Their delivery method arrives earlier than expected. Never had to return anything. Always meets expectations.
Did you know that you can order everyday items from the comfort of your home and have them delivered right to your doorstep. Amazon has a flat rate fee of $5.95 for a "Pantry Box". Everything that you can fit in the pantry box ships for one flat rate.
Amazon is not best store in the country but they are best in the globe.
Don't know what I can add - free 2 day shipping and the BEST customer service anywhere. Oh yeah, the prices are damn near impossible to beat too.
They have a little bit of everything. Fast shipping, and good prices. They even have tons a different coupons and ways to save you money. Nice to be able to trust where you shop.
Who ever runs this place, has it together! Incredible email communications, rapid shipping and door to door shipping and order info available 24/7. Glad to see them enjoy the success they have earned!
I purchase almost exclusively online and have for over 20 years now. Amazon.com is the very best place to shop, bar none! Newegg.com is the WORST!
Amazon is good with their prices but postage to Australia is a bit steep with there shipping.
We have repeatedly had positive experiences with Amazon prime! Excellent selection of products and fast free shipping. We also enjoy the movies!
I have been ordering from amazon for about 8 months. I have never had any bad products, never returned anything. They are very prompt with sending everthing out. No products are damaged. Great service.
Love the Prime membership with free 2-day shipping, and obviously the convenience of an online shopping mall where you can find almost anything you need.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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