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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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I started using Amazon while a non-traditional college student. It was great way to buy books on a budget. Now, before I buy anything, I check out Amazon. You can really find some great products for an even better price. Reading the reviews also helps me in making my final decision on a product. For those who don't mind not trying it before you buy it, Amazon is a great way to shop. You can never go wrong!

Date of experience: September 6, 2015
NL
3 reviews
6 helpful votes
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Market place.
September 5, 2015

Amazon is a big market place with many different sellers.
The trick is to check each seller & not expect Amazon to deal with any issues.

This is only why I give it average... because it all depends on who you buy from. Like ebay.

Date of experience: September 5, 2015
Mexico
40 reviews
74 helpful votes
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Excellent
September 5, 2015

Their products are excellent, shipping excellent, and if there is a problem they take care of it immediately. Now you can buy just about anything your heart desires on Amazon.

Date of experience: September 5, 2015
Connecticut
2 reviews
15 helpful votes
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Best quality headphones
September 5, 2015

I have bought super bass headphones for myself and those headphones are my favorite

Date of experience: September 5, 2015
Texas
12 reviews
7 helpful votes
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Easy to use, fast shipping, fast returns, excellent service...

Date of experience: September 3, 2015
GB
2 reviews
0 helpful votes
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Excellent
September 4, 2015

Shopping with amaon is always a great pleasure. I have been shopping from them for 5 years & was always satisfied.

Date of experience: September 3, 2015
Nebraska
2 reviews
1 helpful vote
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I do not live near any pet superstores and my cats need premium cat food or they get sick. Been shopping on Wag for a couple years.

Date of experience: September 3, 2015
New York
2 reviews
1 helpful vote
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Up to date, quick service
September 3, 2015

I always have the best experiences with amazon. Their delivery method arrives earlier than expected. Never had to return anything. Always meets expectations.

Date of experience: September 3, 2015
Ohio
2 reviews
7 helpful votes
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Love it
September 3, 2015

Totally worth the yearly fee. Great selection, returns when needed couldn't be easier. I use this so much it is absurd!

Date of experience: September 3, 2015
Ohio
5 reviews
1 helpful vote
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Easy shopping from home
September 3, 2015

Did you know that you can order everyday items from the comfort of your home and have them delivered right to your doorstep. Amazon has a flat rate fee of $5.95 for a "Pantry Box". Everything that you can fit in the pantry box ships for one flat rate.

Date of experience: September 2, 2015
Wisconsin
2 reviews
13 helpful votes
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Best Amazon
September 2, 2015

Amazon is not best store in the country but they are best in the globe.

Date of experience: September 2, 2015
Florida
2 reviews
6 helpful votes
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Don't know what I can add - free 2 day shipping and the BEST customer service anywhere. Oh yeah, the prices are damn near impossible to beat too.

Date of experience: September 1, 2015
Ohio
10 reviews
29 helpful votes
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Great place to shop
September 2, 2015

They have a little bit of everything. Fast shipping, and good prices. They even have tons a different coupons and ways to save you money. Nice to be able to trust where you shop.

Date of experience: September 1, 2015
Virginia
5 reviews
32 helpful votes
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Who ever runs this place, has it together! Incredible email communications, rapid shipping and door to door shipping and order info available 24/7. Glad to see them enjoy the success they have earned!

Date of experience: September 1, 2015
Georgia
3 reviews
1 helpful vote
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I purchase almost exclusively online and have for over 20 years now. Amazon.com is the very best place to shop, bar none! Newegg.com is the WORST!

Date of experience: September 1, 2015
Australia
14 reviews
9 helpful votes
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OK
September 1, 2015

Amazon is good with their prices but postage to Australia is a bit steep with there shipping.

Date of experience: September 1, 2015
Arkansas
2 reviews
1 helpful vote
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Love Amazon Prime!
September 1, 2015

We have repeatedly had positive experiences with Amazon prime! Excellent selection of products and fast free shipping. We also enjoy the movies!

Date of experience: August 31, 2015
Idaho
2 reviews
1 helpful vote
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Excellant service.
August 31, 2015

I have been ordering from amazon for about 8 months. I have never had any bad products, never returned anything. They are very prompt with sending everthing out. No products are damaged. Great service.

Date of experience: August 31, 2015
KR
2 reviews
8 helpful votes
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Great and quick
August 31, 2015

I love shopping with amazon they are so quick and convenient

Date of experience: August 31, 2015
Florida
8 reviews
3 helpful votes
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Convenience and speed
August 31, 2015

Love the Prime membership with free 2-day shipping, and obviously the convenience of an online shopping mall where you can find almost anything you need.

Date of experience: August 31, 2015