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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Florida
5 reviews
9 helpful votes
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No problems so far!
September 14, 2015

Ive ordered several items off amazon & so far havent had any issues. Would definitely recommend!

Date of experience: September 13, 2015
New York
2 reviews
5 helpful votes
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I have purchased many things from Amazon from books to electronics. Not all of the vendors are reliable but for the most part I have had pretty good results with this site. Whenever I did have a problem with an outside vendor, Amazon would investigate and work with me to resolve the problem, even reimbursing me for the money I was owed from a related vendor. I would definitely recommend Amazon.

Date of experience: September 13, 2015
North Carolina
3 reviews
6 helpful votes
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EXCELLENT!
September 14, 2015

I have ordered from Amazon on several occasions and has always be satisfied. I can always count on them to have quality merchandise. Love shopping at Amazon.com.

Date of experience: September 13, 2015
California
7 reviews
16 helpful votes
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Amazon has been great
September 13, 2015

Amazon has been great! Unlike EBay and PayPal which I will NO LONGER use, Amazon has great customer service and stands behind what they sell.

Date of experience: September 13, 2015
Spain
5 reviews
4 helpful votes
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Rápidez
September 13, 2015

Sin lugar a dudas es por excelencia la web de compra, si deseas algo rápido

Date of experience: September 13, 2015
Virginia
7 reviews
18 helpful votes
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I ordered a laptop and I was scammed by the person b/c they stole my gift card code but amazon did give me the $500 back to my account after a couple of agents but do your research when purchasing from third-party sellers through Amazon there are no regulations for them to follow and they know Amazon does not manage their gift cards well so they will try to get your money but thank you for my research and Amazon rectifying the situation

Date of experience: September 12, 2015
GB
3 reviews
3 helpful votes
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Never had a problem
September 14, 2015

Been using for at least 5 years and had one issue which the sorted out for me

Date of experience: September 12, 2015
Colorado
10 reviews
12 helpful votes
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Yes! Excellent!
September 14, 2015

Buy many things from Amazon... you name it, over the last eight years I've bought from Amazon. I have a Prime Membership so most things ship in two days. If I've ever had a problem, they are right on it. I buy many used books through Amazon... which I should buy from the local bookstore, but they are sooooo much cheaper on Amazon. Love picking where, who, and how much I want to pay. Very pleased and satisfied with Amazon.

Date of experience: September 12, 2015
Iowa
3 reviews
3 helpful votes
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***Shop Here***
September 12, 2015

Always what you are looking for. Multiple ways to buy and pay.

If you are not shopping Amazon, you are not shopping!

Date of experience: September 11, 2015
Kentucky
21 reviews
14 helpful votes
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Amazon Member
September 11, 2015

Hi,
I am a member of Amazon prime and I have had the privilege of purchasing items from them all the time. I have bought numerous things and they always get delivered to me. One time I had something delivered but was gone when it came so the postal carrier stuck it in my door and somebody came along and stole it. (I later was able to recover some of the items) as somebody decided to return my package opened and some of the contents missing. Amazon when they got wind of my missing package sent me something in replacement. That has been my experience with them and I am sure glad that they were willing to help me like that. I will buy more stuff from them as a matter of fact. That's how much I appreciate their thoughtfulness and help under the circumstances and it was through no fault of their own doing. Thanks Amazon for taking care of me!
Sign me,
One very happy customer

Date of experience: September 11, 2015
Mississippi
3 reviews
4 helpful votes
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Quality Products & GREAT Customer Service. The only issue is Sunday delivery via USPS, which is HORRIBLE!

Date of experience: September 11, 2015
Oklahoma
3 reviews
17 helpful votes
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Never disappoints!
September 12, 2015

Love shopping on Amazon! You can find anything and everything you are looking for!

Date of experience: September 10, 2015
Canada
9 reviews
8 helpful votes
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Great place to shop
September 11, 2015

Amazon seems to have everything in stock, for a price. Whilst there are excellent deals on Amazon you really have to be on your toes. Not all Amazon prices are the best. Always check the item and see if you can get a better deal from another vendor,
Their check out is a breeze. Once registered it takes just a couple of clicks and your item is on its way. They will also send item if one of your ordered items is not in stock. The balance of your order will arrive later but no extra charge for shipping.

Date of experience: September 10, 2015
Florida
2 reviews
0 helpful votes
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So convenient
September 11, 2015

Love Amazon Prime. I joined less than a month ago and have already made back the $99 a year in shipping alone. Unless backordered, I always receive my merchandise within 2 days. I will be doing all of my Christmas shopping on Amazon Prime this year and have it sent directly to the recipient.

Date of experience: September 10, 2015
Arizona
4 reviews
17 helpful votes
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Great site for buying stuff
September 11, 2015

I never had a problem with amazon.com all the sellers are good I never received anything broken amazon.com is diffidently an awesome place to buy stuff especially movies

Date of experience: September 10, 2015
Massachusetts
4 reviews
11 helpful votes
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Great Shopping Site
September 11, 2015

Excellent Customer Service and a wide array of product that fits my needs. Do a good amount of shopping with Amazon on a weekly basis.

Date of experience: September 10, 2015
Illinois
6 reviews
0 helpful votes
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Products
September 11, 2015

Amazon is a fantastic online shopping site great products, At great prices. William B. From Ga.

Date of experience: September 10, 2015
Canada
5 reviews
4 helpful votes
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Best in class!
September 10, 2015

As usual extensive product selection and super fast shipping service.

Date of experience: September 9, 2015
Alabama
27 reviews
90 helpful votes
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Watch out for counterfeits.
September 11, 2015

As somebody who only purchases items from Amazon themselves (no third party sellers), I am disapointed with the amount of counterfeit items i have received. Do yourself a favor, and buy things that are easily counterfeit ( phone cases, sd cards, earbuds etc) in person.
I purchased three Speck branded phone cases from amazon. They were of decent construction, but two of them cracked after being dropped from about knee height. I sent them back to speck because they were supposed to be under warranty. Speck called me and told me to send them back to who i bought them from because they were fakes. Its funny, Amazon would not take them back. Their reasoning? They do not allow returns on counterfeit goods.
I purchase many things from amazon. My experience with counterfeits has not soured my overall experience with Amazon. I just caution you to buy things that are easily counterfeit in person, or better yet, just buy them straight from the manufacturer.

Date of experience: September 9, 2015
Georgia
2 reviews
0 helpful votes
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WOW
September 11, 2015

I order for my son as well as for myself. The last order got lost at the post office and I contacted Amazon and they just resent the order with no hassle. Love their gift cards ask for those for gifts more than anything else. Will recommend to everyone. Have a friend who has become addicted to ordering now

Date of experience: September 9, 2015