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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
5 reviews
15 helpful votes
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Wonderful
September 21, 2015

I rate amazons customer service at 110%. Any problems are taken care of very quickly and their reps are terrific.

Date of experience: September 21, 2015
Italy
7 reviews
3 helpful votes
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This is for India site
September 21, 2015

They are the best deal in town!

I am getting delivery for most items in my remote suburb flat which is commendable. Navigation is easy and alerts are on time.

Best experience in shopping.

Date of experience: September 21, 2015
Texas
3 reviews
0 helpful votes
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A visit to the SuperStore!
September 21, 2015

Is a great place, really a market. You find anything you're looking for, and very competitive price. No need to burn gas, ideal for green people. And the assistance on tracking packages and the solution on any problem is fast and attentive. What else can you ask for?

Date of experience: September 21, 2015
California
2 reviews
0 helpful votes
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Fitbit Charge
September 22, 2015

I purchased a Fitbit Charge after my Jawbone stopped working. The Fitbit is far superior to the Jawbone. The band and toughness are very important to me. Fitbit combined with Amazon is the way to go in my opinion.

Date of experience: September 21, 2015
California
3 reviews
12 helpful votes
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Good and plenty
September 22, 2015

I have shopped Amazon frequently and I have not been disappointed yet. Prices are good and shipping is most of the time free and delivery is quick. Amazon is the site I go to first when I am looking for just about anything...

Date of experience: September 21, 2015
Mauritius
12 reviews
6 helpful votes
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Good site
September 22, 2015

Amazon is definitely a great site where you can get almost everything and you are safe to buy. However, you might encounter issues with sellers and that is why it is important to check the seller review score before buying from a specific seller. Amazon is indeed a great marketplace.

Date of experience: September 21, 2015
Bessy B.
Kentucky
3 reviews
16 helpful votes
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I have been an Amazon's satisfied customer for many years. Whatever I have been looking for, Amazon has provided it for me! Its pricing is very fair (when compared with its competitor- eBay-), the quality of the products is awesome and as a prime member I get my stuff delivered to me OR shipped anywhere I want to in only 2 days after I have ordered it...What is not to love about that?? :-D

I have never had to contact Amazon because of a bad purchase. I have however return or replaced items due to my poor buying choices and Amazon has worked with me to ensure that I am getting the best product possible for the price I am paying.

Through my prime membership, I have the option to enjoy free videos and movies. That's a part of Amazon that I am not really crazy about. I have tried prime videos and movies and I am still more faithful to the variety Netflix offers.

I am definitely satisfied with the products (personal care, clothes, toys, electronics, books, CDs, movies, etc) I have bought through Amazon....I personally believe that AMAZON is the best online retailer ever!

Date of experience: September 21, 2015
Mississippi
3 reviews
7 helpful votes
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Excellent Service
September 22, 2015

Everything I order from Amazon is usually received before the estimated arrival date. It is always in excellent condition with excellent packaging. I have purchased essential oils, a replacement lamp for a television, and glass spray bottles for my hair product line. I also purchase digital music from Amazon. It is my favorite site to purchase from. Excellent service.

Date of experience: September 21, 2015
New York
2 reviews
10 helpful votes
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Lots of mistakes
September 21, 2015

I bought few items from Amazon over the summer and I've been disappointed because if you need to return it you have to pay rutern and what they call 25% restocking fee. I don't think I'll get more stuff from them.

Date of experience: September 21, 2015
California
2 reviews
6 helpful votes
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Great service.
September 22, 2015

I have order many things from Amazon and ever have a problem with them. I don't have experience of ordering very big electronics: like TV though. I still feel safe to buy it at store.

Date of experience: September 21, 2015
Singapore
3 reviews
0 helpful votes
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Great experience
September 22, 2015

What I really love about Amazon is their price and their customer service. I can chat with them online instead of wasting international call rate to call them and they always always solve my problems.

Date of experience: September 20, 2015
Canada
6 reviews
6 helpful votes
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Reliable
September 20, 2015

Everything I have bought has been good. However don't like seeing one price with free shipping then when you pay you are flipped to another area where shipping is not free. Prime Free shipping was a waste of money. Very little eligible.

Date of experience: September 19, 2015
Nebraska
2 reviews
20 helpful votes
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Ordering from amazon
September 19, 2015

My clothes always come at an decent time and their good quality.

Date of experience: September 19, 2015
Florida
6 reviews
9 helpful votes
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Addicted to Amazon
September 19, 2015

We use almost all of Amazon services around here - Kindle purchases, Prime shipping, save & subscribe, Instant Video, Prime music, etc. I even invest in their stock when it goes on sale, lol. Amazon is awesome!

Date of experience: September 19, 2015
Texas
4 reviews
11 helpful votes
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Very pleased
September 19, 2015

I always have a wonderful experience with amazon.com. I love the prices and I'm always pleased with the merchandise and the shipping charges! I order from them white frequently I have never been dissatisfied.

Date of experience: September 18, 2015
California
3 reviews
27 helpful votes
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Anything and Everything.
September 19, 2015

Amazon is now my first search if I need anything. It's usually the same product and a better price.

Date of experience: September 18, 2015
New Jersey
2 reviews
33 helpful votes
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A great site
September 19, 2015

Everything I get from this site has been excellent. No problem with refunds

Date of experience: September 18, 2015
GB
10 reviews
1 helpful vote
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Large selection of products
September 19, 2015

I have been using amazon for a year now and have had mostly good experiences. Some sellers are less useful but on the whole its very positive.

Date of experience: September 18, 2015
GB
4 reviews
2 helpful votes
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Amazon Prime is the best
September 19, 2015

My Amazon Prime membership is probably the best thing I have ever subscribed to. With Music, free 1 day delivery (on sundays aswell, YES SUNDAYS!) Cloud service and online video streaming, its a haven for the introverted character.

Date of experience: September 18, 2015
Washington
4 reviews
7 helpful votes
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They have everything!
September 17, 2015

My one stop shop location. Always can count on Amazon to have what I am looking for. Rarely return anything but on the occasion when I do it's been a pretty painless transaction.

Date of experience: September 17, 2015