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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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They are the best deal in town!
I am getting delivery for most items in my remote suburb flat which is commendable. Navigation is easy and alerts are on time.
Best experience in shopping.
Is a great place, really a market. You find anything you're looking for, and very competitive price. No need to burn gas, ideal for green people. And the assistance on tracking packages and the solution on any problem is fast and attentive. What else can you ask for?
I purchased a Fitbit Charge after my Jawbone stopped working. The Fitbit is far superior to the Jawbone. The band and toughness are very important to me. Fitbit combined with Amazon is the way to go in my opinion.
I have shopped Amazon frequently and I have not been disappointed yet. Prices are good and shipping is most of the time free and delivery is quick. Amazon is the site I go to first when I am looking for just about anything...
Amazon is definitely a great site where you can get almost everything and you are safe to buy. However, you might encounter issues with sellers and that is why it is important to check the seller review score before buying from a specific seller. Amazon is indeed a great marketplace.
I have been an Amazon's satisfied customer for many years. Whatever I have been looking for, Amazon has provided it for me! Its pricing is very fair (when compared with its competitor- eBay-), the quality of the products is awesome and as a prime member I get my stuff delivered to me OR shipped anywhere I want to in only 2 days after I have ordered it...What is not to love about that?? :-D
I have never had to contact Amazon because of a bad purchase. I have however return or replaced items due to my poor buying choices and Amazon has worked with me to ensure that I am getting the best product possible for the price I am paying.
Through my prime membership, I have the option to enjoy free videos and movies. That's a part of Amazon that I am not really crazy about. I have tried prime videos and movies and I am still more faithful to the variety Netflix offers.
I am definitely satisfied with the products (personal care, clothes, toys, electronics, books, CDs, movies, etc) I have bought through Amazon....I personally believe that AMAZON is the best online retailer ever!
Everything I order from Amazon is usually received before the estimated arrival date. It is always in excellent condition with excellent packaging. I have purchased essential oils, a replacement lamp for a television, and glass spray bottles for my hair product line. I also purchase digital music from Amazon. It is my favorite site to purchase from. Excellent service.
I bought few items from Amazon over the summer and I've been disappointed because if you need to return it you have to pay rutern and what they call 25% restocking fee. I don't think I'll get more stuff from them.
I have order many things from Amazon and ever have a problem with them. I don't have experience of ordering very big electronics: like TV though. I still feel safe to buy it at store.
What I really love about Amazon is their price and their customer service. I can chat with them online instead of wasting international call rate to call them and they always always solve my problems.
Everything I have bought has been good. However don't like seeing one price with free shipping then when you pay you are flipped to another area where shipping is not free. Prime Free shipping was a waste of money. Very little eligible.
My clothes always come at an decent time and their good quality.
We use almost all of Amazon services around here - Kindle purchases, Prime shipping, save & subscribe, Instant Video, Prime music, etc. I even invest in their stock when it goes on sale, lol. Amazon is awesome!
I always have a wonderful experience with amazon.com. I love the prices and I'm always pleased with the merchandise and the shipping charges! I order from them white frequently I have never been dissatisfied.
Amazon is now my first search if I need anything. It's usually the same product and a better price.
Everything I get from this site has been excellent. No problem with refunds
I have been using amazon for a year now and have had mostly good experiences. Some sellers are less useful but on the whole its very positive.
My Amazon Prime membership is probably the best thing I have ever subscribed to. With Music, free 1 day delivery (on sundays aswell, YES SUNDAYS!) Cloud service and online video streaming, its a haven for the introverted character.
My one stop shop location. Always can count on Amazon to have what I am looking for. Rarely return anything but on the occasion when I do it's been a pretty painless transaction.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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