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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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I have ordered from Amazon.com countless times. I have purchased new and used items, and I have always been satisfied with my orders! I will caution you this "It's all about the sellers." Be sure to read customer reviews before choosing who you give your hard earned dollars to.

Date of experience: October 19, 2015
Texas
2 reviews
5 helpful votes
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Awesome
October 20, 2015

I have ordered from Amazon several times and have never had any problems. My shipments have always arrived on time and in good condition. I highly recommend Amazon.

Date of experience: October 18, 2015
India
2 reviews
4 helpful votes
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Best ever
October 20, 2015

Blessing for online shoppers in india. Very good products delivered on time to even the most rural parts of india.
Easy return and refund policy
Very good cutomer suport team
Awesome

Date of experience: October 18, 2015
Michigan
2 reviews
0 helpful votes
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Great pricing
October 20, 2015

Bought my first LCD TV from Amazon best deal that could be found great service great delivery and set up I love my new TV

Date of experience: October 18, 2015
California
5 reviews
1 helpful vote
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LOVE THIS SITE
October 20, 2015

As a seller and buyer, you can't go wrong with Amazon. They take responsibility for errors and make returning damaged items a breeze. I've also done well as a seller here.

Date of experience: October 18, 2015
India
2 reviews
1 helpful vote
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Fast delivery
October 20, 2015

Good prices with fast delivery. Best ecommerce provider in india

Date of experience: October 18, 2015
Austria
6 reviews
46 helpful votes
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I love
October 20, 2015

I think Amazon is just the best - when there is a problem (not too often) you are immediately refunded your money plus cost of return. What's not to like?

Date of experience: October 18, 2015
Indiana
20 reviews
19 helpful votes
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OK
October 18, 2015

Have only ordered twice & everything is OK. Yes I will order again!

Date of experience: October 17, 2015
Georgia
1 review
0 helpful votes
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The best of the best
October 17, 2015

I cannot say enough good things about Amazon. I have been dealing with them for about a year and have had nothing but good things to say. Try them, you will be glad that you did.
Carleton Duvall

Date of experience: October 17, 2015
Florida
5 reviews
3 helpful votes
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If you are in need of anything, I have found I can find things so much quicker online than trying to shop in the stores, and many times at a better price!

Date of experience: October 17, 2015
Canada
11 reviews
8 helpful votes
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Pros:
-best selection form any site
-best webpage design
-review system is second to none.
Cons:
-prices seem to be getting higher. Not the deals like they used to have. Have to shop around a lot more.

Date of experience: October 17, 2015
Virginia
7 reviews
9 helpful votes
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Nice
October 17, 2015

This site is amazing.So much to buy for good prices.

Date of experience: October 16, 2015
New York
4 reviews
12 helpful votes
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Amazon to me is the best online merchant on the Internet. It is easy to navigate and find what you are looking for and the shipping is super fast. All orders are tracked and accounted for until it reaches your door. Returns are fast and easy. It doesn't get any better than this!

Date of experience: October 16, 2015
India
3 reviews
0 helpful votes
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Great Deals
October 17, 2015

This is one of the best shopping site where I can get deals and discounts all time with fast shipping services. Thank you Amazon.

Date of experience: October 16, 2015
Georgia
2 reviews
6 helpful votes
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So far so good
October 17, 2015

I have never had a bad experience with amazon. If I have to return something I can do just that with no hassel. Products come in a good time period.

Date of experience: October 16, 2015
GB
3 reviews
6 helpful votes
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Amazon is best place for online shopping, they value their customer demands and expectations. Their prices are reasonable, some time they sell cheap products too, but they welcome refund back their money on disappointed products. We have been using Amazon for years.

Date of experience: October 16, 2015
Florida
2 reviews
5 helpful votes
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LOVE
October 17, 2015

I love Amazon. The best customer service I have ever received from a company.

Date of experience: October 16, 2015
California
4 reviews
3 helpful votes
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Go Amazon
October 15, 2015

I have been shopping on Amazon for about three years. I have always had good experiences. I twice had to return an item and the return process was easy. I love Amazon and they will continue to have a loyal customer in me!

Date of experience: October 15, 2015
Virginia
5 reviews
24 helpful votes
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I do shop for my animals online from time to time. Sometimes I just can't handle the hassle of hauling pet food so having it delivered is a huge convenience. I wait until they send me a coupon for free shipping or 20% off and then I stock up.

Date of experience: October 15, 2015
New York
8 reviews
4 helpful votes
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Superb!
October 15, 2015

Great prices, fast shipping, only had to return an item 1 time that arrived broken but the box was smashed so I blame UPS, was given a replacement with no hassle. Amazon is beyond any other shop out there I love it! My #1 choice always!

Date of experience: October 15, 2015