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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have ordered from Amazon.com countless times. I have purchased new and used items, and I have always been satisfied with my orders! I will caution you this "It's all about the sellers." Be sure to read customer reviews before choosing who you give your hard earned dollars to.
I have ordered from Amazon several times and have never had any problems. My shipments have always arrived on time and in good condition. I highly recommend Amazon.
Blessing for online shoppers in india. Very good products delivered on time to even the most rural parts of india.
Easy return and refund policy
Very good cutomer suport team
Awesome
Bought my first LCD TV from Amazon best deal that could be found great service great delivery and set up I love my new TV
As a seller and buyer, you can't go wrong with Amazon. They take responsibility for errors and make returning damaged items a breeze. I've also done well as a seller here.
Good prices with fast delivery. Best ecommerce provider in india
I think Amazon is just the best - when there is a problem (not too often) you are immediately refunded your money plus cost of return. What's not to like?
Have only ordered twice & everything is OK. Yes I will order again!
I cannot say enough good things about Amazon. I have been dealing with them for about a year and have had nothing but good things to say. Try them, you will be glad that you did.
Carleton Duvall
If you are in need of anything, I have found I can find things so much quicker online than trying to shop in the stores, and many times at a better price!
Pros:
-best selection form any site
-best webpage design
-review system is second to none.
Cons:
-prices seem to be getting higher. Not the deals like they used to have. Have to shop around a lot more.
This site is amazing.So much to buy for good prices.
Amazon to me is the best online merchant on the Internet. It is easy to navigate and find what you are looking for and the shipping is super fast. All orders are tracked and accounted for until it reaches your door. Returns are fast and easy. It doesn't get any better than this!
This is one of the best shopping site where I can get deals and discounts all time with fast shipping services. Thank you Amazon.
I have never had a bad experience with amazon. If I have to return something I can do just that with no hassel. Products come in a good time period.
Amazon is best place for online shopping, they value their customer demands and expectations. Their prices are reasonable, some time they sell cheap products too, but they welcome refund back their money on disappointed products. We have been using Amazon for years.
I love Amazon. The best customer service I have ever received from a company.
I have been shopping on Amazon for about three years. I have always had good experiences. I twice had to return an item and the return process was easy. I love Amazon and they will continue to have a loyal customer in me!
I do shop for my animals online from time to time. Sometimes I just can't handle the hassle of hauling pet food so having it delivered is a huge convenience. I wait until they send me a coupon for free shipping or 20% off and then I stock up.
Great prices, fast shipping, only had to return an item 1 time that arrived broken but the box was smashed so I blame UPS, was given a replacement with no hassle. Amazon is beyond any other shop out there I love it! My #1 choice always!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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