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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

District of Columbia
4 reviews
0 helpful votes
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Good
October 22, 2015

Never have had a problem ordering. Items always arrive in good condition, on time. Trusted.

Date of experience: October 21, 2015
Tennessee
6 reviews
19 helpful votes
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I was skeptical to try Prime but it has been the best. Items I usually have to go to the store and buy taking time and using gas can be delivered to my door, usually less than the price I would have paid. I really enjoy the free movies and music as well. I will definitely keep my prime membership.

Date of experience: October 21, 2015
New Jersey
20 reviews
116 helpful votes
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Unbeatable
October 22, 2015

Only takes a few minutes to find what you are looking for such as an obscure battery for an 8 year old camera or ink cartridges for your Canon printer that you bought two years ago. Go to a store and things like this won't be on the shelves, just the newer lines and accessories. Click and your order is at your front door in 1 or 2 days, even on Sunday.

No driving, no parking, no lines, no self-check out register that can't read your bar code and tells you that an attendant is on the way.

Returns are just as easy and I've never been denied a refund. I think that the merchant experience on Amazon is not nearly as good as the customer. I know it's not and so I hope Jeff Bezos, CEO, will work on that, too.

Date of experience: October 21, 2015
Oregon
2 reviews
6 helpful votes
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Love my Prime!
October 20, 2015

Have been a Prime member since program was started. Love this avenue of shopping!

Date of experience: October 20, 2015
Tennessee
9 reviews
14 helpful votes
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Amazon Is Great
October 20, 2015

I love Amazon. There are tons of stuff you're able to find there. Amazon is great when doing comparison shopping as well. I remember wanting to buy this book that was advertised on TV... Only to search for that same book on Amazon, that was half the buy new and even cheaper used. I never buy without first checking Amazon or Ebay. Amazon will even allow you to sell your own stuff there to make money. Amazon is just full of value whether you are a buyer or seller. I love this place and would recommend it to others in a heartbeat.

Date of experience: October 20, 2015
California
3 reviews
1 helpful vote
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All right
October 20, 2015

I used to order things on Amazon, usually very smooth transaction.

Date of experience: October 19, 2015
Colorado
4 reviews
3 helpful votes
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Always great service
October 20, 2015

I have used Amazon for many things. My favorite thing is Amazon Local. We bought a date night ticket for locked in a room with a zombie. The show got cancelled and we were afraid we'd have problems getting our money back, but between them and the company, we got a private showing scheduled and they contacted the rest of our team as well. Anytime I've had a problem with a seller, Amazon has remedied it. I've never run into issues like I have with EBay where they don't want to handle the disputes and put you on hold for months. No, Amazon has always been fast and reliable in every aspect.

Date of experience: October 19, 2015
California
4 reviews
1 helpful vote
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They have a lot of stuff. A lil difficult to search for something sometimes. Shipping definitely too high. Often I find something on Amazon, then find myself looking for a better price somewhere else online.

Date of experience: October 19, 2015
India
1 review
0 helpful votes
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Amazon India - Gambling with the customers by saying heavy discount and cancelling the Order #**************516

When George logged into his PC this morning he was determined to beat his competition, like many others, in bagging the best deals on the amazon.in website. However just a day to deliver after his bought the Samsung Galaxy Core Prime SM-G360 Mobile Phone worth Rs. 6799 that claimed to be heavily discounted, little did he know that he will be getting a cancellation from Amazon.in

An angered George took to blog to not only bring the matter to public eye but also find others like him.

Date of experience: October 19, 2015
California
3 reviews
1 helpful vote
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Best Online shopping!
October 20, 2015

Rarely have issues, but if I do, they're resolved in a timely fashion.

Date of experience: October 19, 2015
Oregon
5 reviews
5 helpful votes
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I have been a shopper at Amazon for years! Best ever prices and customer service! Good quality product!

Date of experience: October 19, 2015
New York
5 reviews
18 helpful votes
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Couldn't be better
October 20, 2015

Accurate inventory, SUPER quick shipping, great email updates upon order completion, shipping, delivery, etc. and a great return/exchange policy. 5 stars.

Date of experience: October 19, 2015
Ukraine
2 reviews
1 helpful vote
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I needed old college textbooks because the new ones cost a lot. Amazon is a helper in this case. Will use it again definitely!

Date of experience: October 19, 2015
Canada
10 reviews
6 helpful votes
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Amazon is amazing!
October 20, 2015

Ordered 5-6 different times (electronics, book, car part). Had to call back the same day to cancel an order (wrong piece)- there was no problem great service! Delivery times are also amazing - love it especially when the delivery is free with most orders over 25$. Do not hesitate, this is a great shopping site.

Date of experience: October 19, 2015
Georgia
2 reviews
0 helpful votes
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Whether I make the purchase on Amazon or somewhere else, I always check Amazon before I make my final purchase decision. They are not always the cheapest. But their customer service and hassle free returns are why I may pay a little more than the cheapest place.

Date of experience: October 19, 2015
Michigan
7 reviews
14 helpful votes
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I have been buying from Amazon for years! No matter what small niche or unusual item I am searching for, I can find it here! And at the best possible prices!

I LOVE amazon. Never had a bad experience, EVER.
Just wish I had bought some STOCK! :)

Date of experience: October 19, 2015
Massachusetts
3 reviews
5 helpful votes
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Amazon, my first choice
October 20, 2015

I do much of my shopping from home these days. Amazon has just about everything I need... Electronics, food specialty items, generators and hard to find items. I also joined Amazon prime, for $99/year I get free two day shipping for anything marked Prime. Also I watch Prime movies for free anytime. And one of the best features of Amazon is, any time I have to return something I bought from Amazon, no problem. I get my refund fast too.
There are two cons to Amazon: 1. They don't include a return label with the item, I have to print it out which is a hassle for me, or they will mail me a label for $1 on request. 2. If you buy from another seller, other than Amazon, it can end up being a battle, and there might be a restocking fee, so read each sellers return policy.
But overall I really like Amazon and shop there a lot.

Date of experience: October 19, 2015
India
5 reviews
1 helpful vote
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I love amazon a loot... One stop shop for all the necessities and at such a great prices with great deal... so guys must must visit to check this wonderful and friendly website * Amazon.com*

Date of experience: October 19, 2015
Florida
2 reviews
5 helpful votes
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Amazing
October 20, 2015

I love Amazon. I usually always get my package on time. I'm a big customer and I have really nothing bad to say

Date of experience: October 19, 2015
California
2 reviews
0 helpful votes
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Always a pleasure
October 20, 2015

Amazon Rocks! Prices are great and with once a year Prime charge, I dont have to sweat any shipping cost. Returns are simple.

Date of experience: October 19, 2015