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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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The company does not properly vet the vendors on their site so you take your life and your own hands when you order anything from them. They will not refund your money even if the vendor lies, cheats, or steals from you. In fact if you call the customer service they have no power to help you. I eventually found the corporate number and when the operator realized I was a customer she got pissed off and hung up on me. I was out $500 on a fireplace and will never order from them again.
Amazon Prime is truly the best! Most of my orders come next day and I love that! The prices are great and the products have been fresh. I have been ordering for years. Love Amazon!
I had 3 diapers from here... they worked adorable with my baby... absolutely love them!
I usually go to Costco for my beans but ever since my accident in the service I haven't been very mobile to go places. The selection on here is outstanding.
I order from Amazon monthly. Amazon and its sellers are very reliable, including their adequate packing of fragile items that is most important to me. Incredibly fast delivery time, beating walmart.com by miles in this regard.
Wish that delivery costs from outside businesses to Prime customers were more lucid. Buyers must go back and forth adding and removing item from cart to compare shipping costs.
After buying two energy saving toilets on a tax-free weekend, sent email to Jeff Bezos about removing local sales tax from order. Received a reply that refund would be issued, though this never happened. This is a minor complaint, considering great products are received without damage, quickly, and at a great price.
Amazon was the first website I used all those many years ago when online shopping began. Since then it has grown into a valuable resource for pretty much anything I am seeking to buy at a competitive price and often with free shipping which arrives rapidly. The sight also provides information on their vendors who have even more competitive prices for comparison. It is a resource that I use often and am never disappointed.
I've shopped through Amazon more than a dozen times. I love Amazon. If you buy something and you're not satisfied with the products or services there's always a space where you can voice your opinions. Amazon sends you shipping/delivery tracking, and after you receive your package they send an email asking you to rate the product/services. They post good and bad reviews so no matter what you are being heard. They personalize your shopping experience based on your recent searches. A user friendly site that you can get used/new ANYTHING. If you haven't used Amazon than you're missing out.
There is nothing you could want or need that they don't have
I ordered two hair clips and some hair ties.
Then sent me one clip and a jumbo-sized shampoo and conditioner.
Could hardly have been worse. About to contact costumer service, but not expecting much of them.
As a prime member I regular use Amazon for many of my needs. It is wonderful having things delivered straight to my doorstep for less then I can often find them locally. Add to this their review system allows for additional screening of products that I am interested in.
I live in Hawaii, and so am not eligible for the 2 day free shipping. That being said, it takes Amazon at least 4-7 days for my order to even be shipped. I'd be happy at this point if they could manage to get the package in the mail in 2 days. I can get free shipping on orders more than $35, which mine always are, so Prime is no advantage there. I find very little of interes to watch on AmazonPrime compared toNetflix or Hulu - a lot of - they have a lot old and obscure programs. Available books and music also tend to be obscure or indie selections, not current or popular ones.
Always get my orders within a reasonable amount of time and returning was super easy.
Where else can you get your choice of all kinds and sizes of prize wheels for a reasonable price?
Always great! I use them weekly and Prime has saved me a lot of money! They might not have the best price all the time, (I shop around), but they have the best service!
I am an artist and find great deals on mats, clear protectiv3e envelopes, and marketing items for my work. I am also an avid reader and like to buy books at a good price. I find Amazon a wonderful resource for the things I need! The site is easy to use and provides great value!
Good prices, free two day shipping (of course with prime membership) without membership it's 5 to 8 business day shipping ( very slow service) Great customer service
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http://www.amazon.com/review-guidelines from lastgem31 on November 2,2015
1 week and not shipped. Pathetic
Order date
Oct 27,2015
Order #
**************261
Not shipped
Priced incorrectly
Ingredients not listed correctly
I've notified Amazon.com by email, phone etc and still not resolved.
Amazon.com your not the Amazon.com I know.
It has been one week and Amazon.com has not shipped my order. Pathetic.
The price listed as $16.00 for the 4lbs tub, but also $3.34 per pound. Pathetic.
The ingredients on the tub are different than the ingredients listed on Amazon.com. Pathetic.
I called Amazon.com more than a week ago. They don't know or understand the price discrepancy and have not fixed the problem. Pathetic
About the ingredients, good news. There is a disclaimer that you might not get what you see. Pathetic
Delivery? Not shipped after 7 days. Pathetic
Best all around service. Definitely the best customer service ever. Amazon Prime is sooo worth the $79 a year. I always get my packages within two days. I definitely get my membership money back plus so much more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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