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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Connecticut
3 reviews
6 helpful votes
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The best customer care
November 13, 2015

Amazon.com is the #1 top quality online shopping site in the world, no one comes near close.

Date of experience: November 11, 2015
New Jersey
3 reviews
12 helpful votes
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Amazon is great
November 11, 2015

I have purchased many products I couldn't find anywhere on Amazon.com. Now, you need to check the reviews before purchasing... you can even see pictures of the items. I had two bad experiences out of many. I learned how to check sellers, reviews, review writers to make sure they are genuine.
From hardware to jewelry, I am very satisfied with Amazon.com.

Date of experience: November 11, 2015
Missouri
5 reviews
2 helpful votes
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Awesome
November 11, 2015

I was hesitant to get on board with Amazon but since I have I'll admit they have exceeded all my expectations.

Date of experience: November 11, 2015
GB
3 reviews
6 helpful votes
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OK
November 11, 2015

If you don't receive your goods in the post I take forever to give you a refund

Date of experience: November 10, 2015
Indiana
5 reviews
1 helpful vote
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The "Go-To" Store
November 10, 2015

When you figure the time and money required to shop in person, prices at Amazon are EXTREMELY competitive, but what cinches the deal is their customer service.
When I ordered disposable bakeware, they shipped a package of 2 instead of 4 packages of 2. When I asked for the rest, they sent me a full refund. When I ordered 20 pounds of Basmati rice at an exceptional price, and got 10 pounds, they gave me a choice of getting a second 10-pound bag, or a 50% refund.
Anybody can make a mistake, including Amazon, but Amazon is quick to make it right, no quibbling, often giving the customer more than he asked for. I wish Amazon were running for President!

Date of experience: November 10, 2015
Canada
3 reviews
2 helpful votes
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Great
November 10, 2015

Order alot from amazon good selections and great delivery easy to track and get in touch with

Date of experience: November 10, 2015
Massachusetts
2 reviews
12 helpful votes
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The Best Ever!
November 10, 2015

Alright, what can I say that most folks don't already know. Amazon.com is an amazing website backed by awesome customer service. The best way to appreciate the full benefits of Amazon is to become a "Prime" member for $99 a year. Trust me, the money that you save from the free 2-day shipping benefit alone will add up to over the cost of the membership if you are a frequent online shopper.

There are also other benefits of "Prime" such as starting a music library from their online music collection, getting a choice of a free e-book every month, getting a preview of deals before they start, unlimited video streaming of "Prime" movies and TV series. There is something for everyone and it can be shared with members in the same household (at least the free shipping part can). UPDATE: You can share your entire Kindle library to an adult member in your house that owns a Kindle.

If you ever need to return something, you can print the return label from your computer and just drop your package off at a UPS store. The credit back to your account is usually very quick. Like I said, great customer service!

Date of experience: November 9, 2015
Arizona
6 reviews
1 helpful vote
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LOVE
November 10, 2015

LOVE amazon and all the selection! Amazon Prime is totally worth it if you purchase very often- you can get free 2 day shipping on most things.

Date of experience: November 9, 2015
New York
2 reviews
8 helpful votes
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Whenever I purchase something on amazon I am confident the products are quality and the price is right. I think this is a great website.

Date of experience: November 9, 2015
Michigan
2 reviews
3 helpful votes
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Amazon
November 10, 2015

Really easy to find just about anything you are looking for on this site. I love Amazon if you can't find something odds are Amazon can. So many things I've needed and couldn't find else where I found here. The shipping is pretty quick as well it gets to you withen four days to a week depending on what you ordered. Recommend for anyone!

Date of experience: November 9, 2015
Portugal
2 reviews
0 helpful votes
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Amazon truly revolutionize the way we find and buy what we need and quite often what we like! As an academic it is one the easiest ways to keep abreast of published literature in your area. Amazon's technology prowess is also amazing: the Kindle, for example, allows you to carry your library with you and provides inestimable services in retrieving and using the info highlighted.
Really enjoy it.

Ruben cabral

Date of experience: November 9, 2015
California
6 reviews
82 helpful votes
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A resource
November 10, 2015

Amazon isn't just a place to shop online, it is a resource. I used it research products, and I rely on the reviews of books, which represent individual and independent opinion. Yes, there are a lot of reviews that are just stupid, but if you read the critically, there is a lot to be learned. When I look at a book the first thing that I do is to look at the one-star reviews. If all the bad reviews are ideologically motivated, that is a reason to take the better reviews seriously. If the bad reviews are well thought-out, detailed, and carefully reasoned, then all the predictable rave reviews are probably mere fluff.

Date of experience: November 8, 2015
New York
5 reviews
1 helpful vote
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Great!
November 10, 2015

Never have had a bad experience with Amazon, shipping is very fast too!

Date of experience: November 8, 2015
Texas
6 reviews
1 helpful vote
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Two words: Amazon Prime. Nobody beats Amazon re: initial purchase, returns, prime shipping. I can't believe I used to shop in real life lol..

Date of experience: November 8, 2015
Virginia
5 reviews
37 helpful votes
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Really isn't any competition. Amazon prime is great if you can afford it and worth it if you order often from amazon.

Date of experience: November 8, 2015
Illinois
1 review
0 helpful votes
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Geat site
November 8, 2015

Never had any complaints about amazons customer service or products

Date of experience: November 8, 2015
Massachusetts
16 reviews
48 helpful votes
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What do you expect?
November 8, 2015

I've had some issues over the years, but time and again, Amazon has been awesome.

Date of experience: November 8, 2015
Washington
5 reviews
1 helpful vote
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Amazons legit
November 8, 2015

Amazing company, they are more than the walmart of the world. They are more like a freaking global bazaar, as they have everything that walmart doesn't, and usually at better prices!

Date of experience: November 7, 2015
North Carolina
2 reviews
13 helpful votes
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If you don't have a prime membership, get one now. I've tied my Amex points to prime, and I get free products and free shipping constantly. No better way to shop.

Date of experience: November 7, 2015
Washington
2 reviews
13 helpful votes
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Get. Your info
November 7, 2015

Its a big deal to me to enter a contest, but when you do with Amazon. Com its like they get your info, say they don't sell it well they do something with it when, someone calls ya 3-4 per week, and you ask them where they got your number and some of them will tell you oh Amazon, when you enter a contest then they share info.so just giving heads up even Amazon lies, to get what they want, guess that's how they got their Billion dollar business huh. I'm so done with cramp like that. I don't have much but I worked for what I do have and not giving it away with free info for Amazon they Lie

Date of experience: November 6, 2015