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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon.com is the #1 top quality online shopping site in the world, no one comes near close.
I have purchased many products I couldn't find anywhere on Amazon.com. Now, you need to check the reviews before purchasing... you can even see pictures of the items. I had two bad experiences out of many. I learned how to check sellers, reviews, review writers to make sure they are genuine.
From hardware to jewelry, I am very satisfied with Amazon.com.
When you figure the time and money required to shop in person, prices at Amazon are EXTREMELY competitive, but what cinches the deal is their customer service.
When I ordered disposable bakeware, they shipped a package of 2 instead of 4 packages of 2. When I asked for the rest, they sent me a full refund. When I ordered 20 pounds of Basmati rice at an exceptional price, and got 10 pounds, they gave me a choice of getting a second 10-pound bag, or a 50% refund.
Anybody can make a mistake, including Amazon, but Amazon is quick to make it right, no quibbling, often giving the customer more than he asked for. I wish Amazon were running for President!
Alright, what can I say that most folks don't already know. Amazon.com is an amazing website backed by awesome customer service. The best way to appreciate the full benefits of Amazon is to become a "Prime" member for $99 a year. Trust me, the money that you save from the free 2-day shipping benefit alone will add up to over the cost of the membership if you are a frequent online shopper.
There are also other benefits of "Prime" such as starting a music library from their online music collection, getting a choice of a free e-book every month, getting a preview of deals before they start, unlimited video streaming of "Prime" movies and TV series. There is something for everyone and it can be shared with members in the same household (at least the free shipping part can). UPDATE: You can share your entire Kindle library to an adult member in your house that owns a Kindle.
If you ever need to return something, you can print the return label from your computer and just drop your package off at a UPS store. The credit back to your account is usually very quick. Like I said, great customer service!
Whenever I purchase something on amazon I am confident the products are quality and the price is right. I think this is a great website.
Really easy to find just about anything you are looking for on this site. I love Amazon if you can't find something odds are Amazon can. So many things I've needed and couldn't find else where I found here. The shipping is pretty quick as well it gets to you withen four days to a week depending on what you ordered. Recommend for anyone!
Amazon truly revolutionize the way we find and buy what we need and quite often what we like! As an academic it is one the easiest ways to keep abreast of published literature in your area. Amazon's technology prowess is also amazing: the Kindle, for example, allows you to carry your library with you and provides inestimable services in retrieving and using the info highlighted.
Really enjoy it.
Ruben cabral
Amazon isn't just a place to shop online, it is a resource. I used it research products, and I rely on the reviews of books, which represent individual and independent opinion. Yes, there are a lot of reviews that are just stupid, but if you read the critically, there is a lot to be learned. When I look at a book the first thing that I do is to look at the one-star reviews. If all the bad reviews are ideologically motivated, that is a reason to take the better reviews seriously. If the bad reviews are well thought-out, detailed, and carefully reasoned, then all the predictable rave reviews are probably mere fluff.
Two words: Amazon Prime. Nobody beats Amazon re: initial purchase, returns, prime shipping. I can't believe I used to shop in real life lol..
Really isn't any competition. Amazon prime is great if you can afford it and worth it if you order often from amazon.
I've had some issues over the years, but time and again, Amazon has been awesome.
Amazing company, they are more than the walmart of the world. They are more like a freaking global bazaar, as they have everything that walmart doesn't, and usually at better prices!
If you don't have a prime membership, get one now. I've tied my Amex points to prime, and I get free products and free shipping constantly. No better way to shop.
Its a big deal to me to enter a contest, but when you do with Amazon. Com its like they get your info, say they don't sell it well they do something with it when, someone calls ya 3-4 per week, and you ask them where they got your number and some of them will tell you oh Amazon, when you enter a contest then they share info.so just giving heads up even Amazon lies, to get what they want, guess that's how they got their Billion dollar business huh. I'm so done with cramp like that. I don't have much but I worked for what I do have and not giving it away with free info for Amazon they Lie
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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