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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Great, Fast, Good service
November 23, 2015

Amazon has and always will be a leader in selling and shipping quickly. With Amazon Prime having the 2 day option I always get my packages within a day or two without paying extra. You do have to be careful on the website that you don't order from third party sellers. Amazon is the one with good return policies not their third party sellers.

Date of experience: November 23, 2015
Minnesota
3 reviews
17 helpful votes
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Amazon has products from every category I would need. The shipping is fast and the customer service is wonderful.

Date of experience: November 23, 2015
Canada
2 reviews
0 helpful votes
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Brilliant site
November 23, 2015

This is one of my fave online shops. The layout works well whether on laptop or mobile.
Easy links to reviews, used items & package deals.
Can't wait til Amazon.ca carries as much product variety as their U.S. counterpart.
Easy payment, seller guarantees, secure shopping & fastest delivery times of any online store (when it's an Amazon item)
A+++

Date of experience: November 23, 2015
Nevada
6 reviews
5 helpful votes
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Love this place.
November 23, 2015

I purchased an Amazon Prime membership when I entered Chitopractic College. I had no idea how many books and items I was going to be ordering over the next 3.5 years. I save hundreds in shipping and the delivery dates were always correct. And if I wasn't satisfied with a product I was given extra support above and beyond to resolve the issue. One company refunded my money and let me keep the product. I should have bought Amazon stock at $200. I'm still a huge customer and Amazon is the first place I check for a product.

Date of experience: November 23, 2015
Indiana
2 reviews
1 helpful vote
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THE BEST!
November 23, 2015

As a prime member of Amazon, I couldn't ask for better service. It is so easy to stay at home and do you shopping through this company. I hope that this service never changes. My only complaint is that there are some vendors that try to gouge the consumer with outrageous prices that one knows is ridiculous.

Date of experience: November 23, 2015
Alabama
4 reviews
15 helpful votes
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Great service
November 23, 2015

I placed my order, received it about 7 days work like a charm

Date of experience: November 23, 2015
GB
2 reviews
6 helpful votes
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Amazon used to have free delivery as standard, albeit you had to opt in for it, but now unless you spend £20 you have to pay postage, and that can almost double the price of you purchase.
It's why I rarely buy from amazon preferring instead to look around and hopefully find the same item on another site.
Anyone agree with me that Amazon and E bay are almost a monopoly?

Date of experience: November 23, 2015
Utah
2 reviews
3 helpful votes
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I've had many experiences with Amazon over the years and have always been treated right!

Date of experience: November 22, 2015
Illinois
13 reviews
20 helpful votes
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No Problems
November 23, 2015

I have been a buyer on Amazon for almost five years without any issues. Their CSR will immediately respond to problems with an order and I have never had a problem getting a refund. I also like the fact that they have a phone number to talk to someone. In addition I like the fact you can leave a decent review about a product rather than 40 characters.

Date of experience: November 21, 2015
California
13 reviews
17 helpful votes
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Always a Winner!
November 23, 2015

I am an Amazon Prime member, so all prime products ship free, 2 day shipping. TONS of things to choose from. GREAT shipping and returns policy. I do over 50% of all my shopping there.

Date of experience: November 21, 2015
Texas
1 review
1 helpful vote
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I ordered from an Amazon marketplace seller and was later told by email the item was not in stock and wouldn't be for a long time. I was given instructions for cancelling which I followed. Much later they charged my card and sent the item after I'd bought it elsewhere. They made me jump though a bunch of hoops to return it and then charged a 15% re-stocking fee. I complained to them and Amazon. Both said I had gotten the item so that was it. The package came from Overstock, not the seller. These marketplace sellers apparently merely put on a listing, jack up the price, order from somewhere else and apparently have no control over the stock info or the orders. The item was cheaper directly from Overstock and even cheaper ordered from Walmart. My advice is don't order from marketplace sellers unless it will be fulfilled by Amazon.

Date of experience: November 21, 2015
New Jersey
1 review
0 helpful votes
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Love Amazon!
November 21, 2015

I have shopped at Amazon for many years now with no issues. Excellent customer service. Best overall. Website, app, services, products, quality, speed, and trusting. Easy to use for ordering and keeping track of.
New deals up to 80% every day! Watch upcoming deals here.
http://bit.ly/1PRTDZJ

Date of experience: November 21, 2015
Indiana
3 reviews
7 helpful votes
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Amazing!
November 21, 2015

I love amazon.com. I have found everything I need there. I have received my products within reasonable times. My friends and family come to me if they need something and so far I have found everything that I have been asked to look for on amazon. I was truly amazed. I depend on the reviews of products that are provided, that is how I shop and I have not been disappointed. I have to admit my daughter got me started on amazon and now I'm addicted.
Thank you
Frances Brown

Date of experience: November 21, 2015
Italy
4 reviews
3 helpful votes
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Excellent
November 20, 2015

All in one shop at discounted price, should I say more?

Date of experience: November 20, 2015
Ukraine
5 reviews
11 helpful votes
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Well, I like to order different tech products as it's easy and fast way to get what I need. But I've noticed that the prices are not always that great. You can find the same products for better price.

Date of experience: November 20, 2015
Minnesota
6 reviews
10 helpful votes
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Love this site
November 20, 2015

I order from this site all the time always get my packages on time undamaged always exactly what I ordered sometimes even looks better when I get it

Date of experience: November 19, 2015
Missouri
7 reviews
10 helpful votes
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Great return policy
November 20, 2015

It's super easy shopping from a ton of selections. Shipping is fast and reliable, and if you don't like what you ordered, their return policy if very generous. It's one of my favorite sites.

Date of experience: November 19, 2015
District of Columbia
10 reviews
73 helpful votes
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Amazon.com is an online shopping website. They sell everything from new to used at a cheap price. Rather if you're looking for a guitar to rock out on, an outfit to dress like a diva, get the latest gaming accessories or whatever you're looking for you'll certainly be a satisfied customer. It normally takes up to a week (Including business days) to get your order, or if you have amazon prime you get it in a little as two days. To get amazon prime you must pay $99 a year after a one month free trail or pay $49 a year (if you're a student) after a 6 month free trail. Amazon prime not only gives shipping in two days, but it's free as well. That's right, FREE shipping and handling. You also get early access to the newest stuff, you get to stream thousands of movies and TV and get unlimited access to your favorite songs. They even allow you to sell your own stuff on the website or trade it in for cash. If you're not satisfied with your purchase just get in contact with the seller and ship it back to them and you'll get your refund. But however there is one con. Some of the sellers are rip-off artist, procrastinate and sometimes lie saying the package is on the way. They'll sometimes lie and say your order is in perfect condition when it's not, and not take care of it after you paid for S&H. So should you should probably check the ratings and comments on the item the sellers selling, before you buy anything. But cut off those rotten apples and you got a perfect tree. The scam buyers really doesn't do anything to my 5 star review for Amazon, due to it's great customer service and refund policy. Are you still reading this? Go to amazon right now, and get what you need for lower prices in a short amount of time! https://www.amazon.com/

Date of experience: November 19, 2015
Sweden
6 reviews
5 helpful votes
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TOP 30 - Best Shopping Sites Online!
http://listbestsites.blogspot.com/2017/02/top-best-online-shopping-sites.html

Date of experience: November 19, 2015
New York
4 reviews
1 helpful vote
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I like to purchase from Amazon because it always gets delivered in excellent condition and saves me from store shopping.

Date of experience: November 19, 2015