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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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I have always had good luck with Amazon and can usually find what I want there at a good price. The items arrive quickly too.:-)
Love Amazon. Prime member and use it beyond what I pay for. Had a few issues with outside sellers on Amazon, but customer service team were promptly solving the problems. My recommendation is to check reviews when an item is not fulfilled by Amazon directly, but by a third party seller. Sometimes the goods are delivered from China or Europe and can take a while to arrive. It is always displayed next to the item you purchase. If shipped by Amazon you don't have to worry. Great shopping experience each time.
I bought my friend a gift on Amazon and received an email that clearly stated it would arrive the day after I bought it (The day before my friend's birthday). When the day arrived, it suddenly changed it's mind and said it would come the day after my friend's birthday. It's a disappointment and rubbish service.
I sent the information requested and I got a form response asking me to send the info that I just sent!
Great service but research the prices before placing an order. Some items on Amazon are more expensive than other sites.
I don't get out to shop much because my husband is disabled. It is awesome to be able to go to one online store & purchase just about anything I could possibly need. I always go with the customer reviews first, then compare prices before I purchase. Everything from vitamin a to lift chairs in one place!
This store is great because for those of us who have a mini zoo at home it can be daunting buying all types of food and when a store stops carrying what you need it is depressing. I think the future of online pet needs is clearly online.
Ho comperato spesso su Amazon e mi sono trovata benissimo... consegna pronta. Reso facile... complimenti
I have received counterfeit products from Amazon. The service is horrible, and it seems no one speaks or understands English. I am done with Amazon!
I been buying from Amazon for years, here and there and item ends up not being what I expected and I can just sit back and wait for that Amazon warranty is perfect. Still nearly every item I decided to buy has turned to be the best buy I could it done
I've been shopping into different websites but I still do the most at Amazon. It's still the best among all my experience and once your an amazon prime member shipping is just too fast specially that im always so excited to get what I purchased. I never had problem with my personal and financial info used on the website. I highly recommend shopping at Amazon.com.
If I do have a problem with a product I know all I have to do is call and my problem will be solved.
Website is very user friendly. I order lots of stuff from Amazon and have never had a problem. I appreciate the fast delivery. Downloading a kindle book is astounding to me. I can see that Amazon is going to make it very hard for local retailers to survive.
I've been trying to get a refund for this service ever since I found out that it's only for US customers. The support team was hard to reach and hard to understand on the phone.
Purchased baby care products for 130$ and had them shipped to Europe. The shipment got lost (no new scans in tracking system), however the customer service continued to persuade me that this is normal and that I need to wait for 18 days to get my order. International shipment supposingly takes more time (like I don't know that). As anticipated, the order did not arrive, i. E. got lost. But only after 18 days I got my money back, after dealing with one of a kind incompetent customer service.
One of the good shopping site that I have always trust. Bought a gadgets here, and it looks good most especially the service.
My great review here will probably be nothing new to most of you. Amazon is great. You can find anything on the planet worth buying here. Shipping is usually fast, and faster than they promise most of the time, and if you don't like the merchandise, it's very easy to return. I have returned items before and received a credit back to my account BEFORE Amazon received the merchandise.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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