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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have been a long time customer of Amazon.com, but lately they let anyone sell even THIEVES and LAIRS. YOU CAN SEE MY REVIEW about SHOES.COM...
It has been happening on a higher frequency lately due to CHINA sellers, and companies like SHOES.COM...
Beware of these companies that are full of lairs. They have their own employees write positive feedback to outweigh all the negative feedback.
They do have a good claims department, but it has been working overtime because they are not screening their sellers very well at all. Seems like they care more about money then reputation.
There was the news about how they treat their warehouse employees.
Don't know what to think... What is all this coming to?
One of my top fav site, excellent customer service, super fast delivery, brilliant prices.
Amazon does everything right. It sets an example for all online firms. Great service.
Obviously Amazon is huge, one of the largest internet retailers, so your not going to be able to avoid using them.
But I think they have really gone down in quality over the last few years, especially on the shipping front, when buying direct from Amazon.
They often will not even ship days before your estimated delivery time.
You apparently now have to "pay" to get fast service from amazon in the form of prime. Whereas if you instead buy from any vendor on ebay and you get fast shipping for free.
So basically, I think eBay is way better than amazon since you get fast shipping for free.
Take my advice, just get amazon prime! With the free shipping, on demand movies and shows, and also the music streaming... its quite a great deal.
Amazon does a great job! Fast delivery and easy returns. There is nothing I could complain about.
Kudos to Amazon. Great customer service, great attitude, great prices and kindle! Need I say more
Products are fine but shipping fee is too much. They should provide shipping on reasonable rates.
Amazon is sometimes confusing me with all their offers. However shopping with amazon prime is always a delight!
I have bought my favorite shoes with lower price on Amazon
Sometimes i cant find my specific item, but if you do, I assure almost always you will get The best quality and service.
We my husband & I love Amazon they have everything, a one stop shop..
I first started using diapers.com when my first daughter was born 10 years ago. Diapers.com always delivered fast came with my first two children. Know with my youngest there is always a problem. I ordered a box if diapers and a box wipes and I only received the diapers. I contacted the company 1 week later and they said they will send me another box, It has been 2 weeks and still no wipes. I will no longer be ordering with this company. The went from 5 stars to negative 0.
Great items, great deals, great shipping, and great customer service. Have yet to have any issues with Amazon, and I have been using the site for a long while now.
I have ordered many items from Amazon for it quick delivery. When I need something right away I can count on Amazon to deliver, great site
I tried to order from my country, Nigeria, but international shipping fee on Amazon is too high. Great products alright, but a cheaper shipping method would be great.
Tried to open a small business sellers account with Amazon and did everything correctly and then got turned down with no reason. Very impolite cusomer service who failed to respond to inquiries and made us feel like crooks! Will never use again!
Use the site wisely and find amazing deals - especially when you have 2-day prime. Amazing times we're living in haha. And if you don't want 2-day prime delivery, you can select standard shipping and get free money credited to your next purchase or an ebook or an audio book! Clever idea!
Good place for cheap furniture, household items, and LOTS of other stuff. I don't usually rec. Buying makeup from Amazon unless it is cheaper/harder to find elsewhere. Definitely DO NOT buy mascara there. Some sellers have old nearly expired mascara.
In the past year I've ordered from Amazon about 8-9 times. I must say they are very reliable and shipping is sometimes remarkably fast! One item i ordered arrived in less than 48 hours with the standard free shipping (over $35)! In almost every case I got the best price too. I'm most impressed with the availability of some items, even when most retailers were sold out! I usually check other store we sights and usually order from Amazon in the end!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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