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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Colorado
2 reviews
6 helpful votes
Follow Jo L.
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I have been a long time customer of Amazon.com, but lately they let anyone sell even THIEVES and LAIRS. YOU CAN SEE MY REVIEW about SHOES.COM...

It has been happening on a higher frequency lately due to CHINA sellers, and companies like SHOES.COM...

Beware of these companies that are full of lairs. They have their own employees write positive feedback to outweigh all the negative feedback.

They do have a good claims department, but it has been working overtime because they are not screening their sellers very well at all. Seems like they care more about money then reputation.

There was the news about how they treat their warehouse employees.

Don't know what to think... What is all this coming to?

Date of experience: December 4, 2015
GB
2 reviews
16 helpful votes
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Fantastic site
December 4, 2015

One of my top fav site, excellent customer service, super fast delivery, brilliant prices.

Date of experience: December 4, 2015
Mexico
8 reviews
5 helpful votes
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Super company
December 4, 2015

Amazon does everything right. It sets an example for all online firms. Great service.

Date of experience: December 4, 2015
New York
10 reviews
7 helpful votes
Follow Dave T.
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Obviously Amazon is huge, one of the largest internet retailers, so your not going to be able to avoid using them.

But I think they have really gone down in quality over the last few years, especially on the shipping front, when buying direct from Amazon.
They often will not even ship days before your estimated delivery time.
You apparently now have to "pay" to get fast service from amazon in the form of prime. Whereas if you instead buy from any vendor on ebay and you get fast shipping for free.

So basically, I think eBay is way better than amazon since you get fast shipping for free.

Date of experience: December 4, 2015
Illinois
11 reviews
14 helpful votes
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Best seller.
December 4, 2015

Take my advice, just get amazon prime! With the free shipping, on demand movies and shows, and also the music streaming... its quite a great deal.

Date of experience: December 4, 2015
Michigan
3 reviews
5 helpful votes
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Wonderful!
December 4, 2015

Amazon does a great job! Fast delivery and easy returns. There is nothing I could complain about.

Date of experience: December 4, 2015
Mississippi
4 reviews
3 helpful votes
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Awesome!
December 4, 2015

I love Amazon. They have resolved issues for me before in the past very quickly and I trust them.

Date of experience: December 3, 2015
Washington
3 reviews
6 helpful votes
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Great service
December 4, 2015

Kudos to Amazon. Great customer service, great attitude, great prices and kindle! Need I say more

Date of experience: December 3, 2015
Germany
3 reviews
17 helpful votes
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Shipping fee is too high
December 3, 2015

Products are fine but shipping fee is too much. They should provide shipping on reasonable rates.

Date of experience: December 3, 2015
GB
5 reviews
1 helpful vote
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Amazon is sometimes confusing me with all their offers. However shopping with amazon prime is always a delight!

Date of experience: December 3, 2015
Singapore
2 reviews
0 helpful votes
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Good website
December 4, 2015

I have bought my favorite shoes with lower price on Amazon

Date of experience: December 2, 2015
DO
3 reviews
3 helpful votes
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Excellent, secure, legit
December 4, 2015

Sometimes i cant find my specific item, but if you do, I assure almost always you will get The best quality and service.

Date of experience: December 2, 2015
Texas
8 reviews
2 helpful votes
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Everything is awesome
December 4, 2015

We my husband & I love Amazon they have everything, a one stop shop..

Date of experience: December 2, 2015
New York
1 review
3 helpful votes
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10 year costumer
December 2, 2015

I first started using diapers.com when my first daughter was born 10 years ago. Diapers.com always delivered fast came with my first two children. Know with my youngest there is always a problem. I ordered a box if diapers and a box wipes and I only received the diapers. I contacted the company 1 week later and they said they will send me another box, It has been 2 weeks and still no wipes. I will no longer be ordering with this company. The went from 5 stars to negative 0.

Date of experience: December 2, 2015
Missouri
2 reviews
0 helpful votes
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Great items, great deals, great shipping, and great customer service. Have yet to have any issues with Amazon, and I have been using the site for a long while now.

Date of experience: December 2, 2015
New York
9 reviews
8 helpful votes
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Quick delivery
December 2, 2015

I have ordered many items from Amazon for it quick delivery. When I need something right away I can count on Amazon to deliver, great site

Date of experience: December 2, 2015
California
3 reviews
9 helpful votes
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Shipping fee
December 2, 2015

I tried to order from my country, Nigeria, but international shipping fee on Amazon is too high. Great products alright, but a cheaper shipping method would be great.

Date of experience: December 2, 2015
GB
2 reviews
5 helpful votes
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Tried to open a small business sellers account with Amazon and did everything correctly and then got turned down with no reason. Very impolite cusomer service who failed to respond to inquiries and made us feel like crooks! Will never use again!

Date of experience: December 2, 2015
Washington
2 reviews
0 helpful votes
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Use the site wisely and find amazing deals - especially when you have 2-day prime. Amazing times we're living in haha. And if you don't want 2-day prime delivery, you can select standard shipping and get free money credited to your next purchase or an ebook or an audio book! Clever idea!

Good place for cheap furniture, household items, and LOTS of other stuff. I don't usually rec. Buying makeup from Amazon unless it is cheaper/harder to find elsewhere. Definitely DO NOT buy mascara there. Some sellers have old nearly expired mascara.

Date of experience: December 1, 2015
Louisiana
2 reviews
0 helpful votes
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Most reliable!
December 2, 2015

In the past year I've ordered from Amazon about 8-9 times. I must say they are very reliable and shipping is sometimes remarkably fast! One item i ordered arrived in less than 48 hours with the standard free shipping (over $35)! In almost every case I got the best price too. I'm most impressed with the availability of some items, even when most retailers were sold out! I usually check other store we sights and usually order from Amazon in the end!

Date of experience: December 1, 2015