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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
3 reviews
6 helpful votes
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Ordered 3 books requested for Christmas by my grandchildren. They arrived very quickly, about 3 days I think... with gift note included to say who the books were from when they were received by grandchildren. Would definitely order form them again.

Date of experience: December 27, 2015
Philippines
4 reviews
0 helpful votes
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Got a good books
December 28, 2015

I was looking for a good books and finally found the right place to buy a rare one. As I examine, it comes in handy and the service is kind too. I recommend this site.

Date of experience: December 27, 2015
GB
3 reviews
11 helpful votes
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The algorithms actually work, as the recommendations are usually appropriate. Good service and good value for money

Date of experience: December 27, 2015
India
2 reviews
3 helpful votes
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Best site :)
December 28, 2015

Always give best solution if there is any problem.

Date of experience: December 27, 2015
Utah
3 reviews
27 helpful votes
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I would recommend Amazon.com to anyone they are very easy to work with and I have had nothing but pleasant experiences dealing with Amazon.com

Date of experience: December 26, 2015
California
26 reviews
75 helpful votes
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Perfect 80% of the time
December 28, 2015

There is this flaw in the instant pay system. If during the previous 60 days you accidentally included some item in your shopping cart, which you did not in fact purchase, the next time you purchase anything these items magically re-appear and if you are not very careful you will pay for them!

They also take no responsibility for most 3rd party sellers which has become most of the business.

The function which suggest other products based on previous purchases actually works and I find it more helpful than others.

Date of experience: December 26, 2015
West Virginia
4 reviews
12 helpful votes
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I've been buying from Amazon for several years and their marketplace is amazing. I'm a Prime member and love the extra perks such as free shipping, video downloads and more. I love Prime Pantry, a great place to buy everyday stuff. One of the things I love about Amazon is how easy it is to return something if it doesn't fit or you don't like it. No hassles and with the addition of trusted merchants, you can find pretty much ANYTHING you need. Amazon is king! Thanks, Cheryl W.

Date of experience: December 26, 2015
Indiana
32 reviews
97 helpful votes
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Amazon Prime is great
December 28, 2015

99 bucks for the year, unlimited movies, music, photos, cloud storage, FREE Two-Day Shipping on lots of different items. If you shop on Amazon it is totally worth it! I was a avid Ebayer but now I am Prime'd up :) ( pun intended :) )

Date of experience: December 25, 2015
Minnesota
3 reviews
2 helpful votes
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Amazon Prime is Wonderful
December 28, 2015

I use Amazon prime for watching tv almost every day! It is wonderful! There are a lot of show that you have to pay for without prime put there are still a lot of options. Love it! Totally worth the money!

Date of experience: December 25, 2015
GB
3 reviews
0 helpful votes
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Too easy!
December 25, 2015

The problem with Amazon is it's too easy to buy on! I actually can't think of an easier way to buy than Amazon. I've used their customer service a couple of times with orders that didn't arrive and it was EXCELLENT. There are a lot of rubbish customer service dept. out there but Amazon isn't one of them. Impressive service.

Date of experience: December 25, 2015
California
5 reviews
12 helpful votes
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I've shopped on Amazon for years, I bought the Prime option last year, and will continue to buy it each year. It pays itself off simply with the Priority Mail costs. Adding the icing of the free movie and t. V. Series streaming (yes they have other T. V. Series, but the option of getting the series created by Amazon, Outstanding! I'm already hooked on one of theirs.). Plus the kindle freebies, like getting one free book a month that is an early release?! For book addicts who HATE waiting for 'that' book you want now not next month when it's due to be released just a tad early, major bonus. However, don't count on finding one you are waiting for to be on the list, each month. They do give you a very small selection to choose from. I read many genres so I don't have an issue with finding a book that looks enticing off their list, some do, which is understandable. But every now again I do find my self lucky and get a book that I knew was coming out and planned on buying it, so I won't complain. Lol.

Amazon Prime is really worth the yearly fee, again IF you are a regular at Amazon, or if you spend more than $50 on shipping with them each year. Ye

Date of experience: December 24, 2015
Texas
6 reviews
39 helpful votes
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I always shop them
December 25, 2015

Great customer service. Only had one bad experience with Amazon, but the staff took care of me.

Date of experience: December 24, 2015
Illinois
11 reviews
24 helpful votes
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Love them!
December 25, 2015

Surprisingly they often have better prices than ebay I've never had any problems with them and they often are very fast delivery. I love all the choices and products that are available.

Date of experience: December 24, 2015
New York
3 reviews
0 helpful votes
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LOVE Amazon.
December 25, 2015

They stand by their products and the return process is easy

Date of experience: December 24, 2015
GB
2 reviews
2 helpful votes
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Amazon
December 24, 2015

I absolutely love Amazon. Always an excellent service. Just purchased Amazon Fire TV which was easy to set up.

Date of experience: December 24, 2015
Iowa
2 reviews
9 helpful votes
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AMAZING
December 24, 2015

I love shopping online and amazon is definitely my to-go choice. This year i got every single christmas present on amazon and it was never a disappointment. Again, amazing website!

Date of experience: December 24, 2015
California
7 reviews
14 helpful votes
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Always on time
December 24, 2015

I order lots of things from birthday party's to gifts and baby stuff and I always get what I ask for on time.

Date of experience: December 24, 2015
Texas
6 reviews
8 helpful votes
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They never let me down
December 24, 2015

I am so happy with this site. First, I can always find what I am looking for, they inform me every step of the way about my orders, I receive all my items in a timely manner, the prices are great and my orders to other locations arrive before or on the date they say. This is my go-to online site. Kudos Amazon

Date of experience: December 24, 2015
Michigan
10 reviews
5 helpful votes
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Great Fraud Dept.
December 24, 2015

I will only order through her if shipping and returns are free. I have order many things from through this site. Sometimes the quality is iffy. I have never had a problem with a return. They also have a department to monitors your account to make sure there is no fraudulent activity. Without my knowledge they actually caught someone using my payment account, shipping somewhere I never have and immediately disabled this payment account. When I discovered the activity the informed me what had happened, told me to contact creditor and that they would issue a credit when contacted. I did as told and everything was resolved without any problems. What more can your ask for. Great fraud department service.

Date of experience: December 23, 2015
Texas
2 reviews
1 helpful vote
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I've never shopped online because I wanted to see and feel the product. Now that I have Amazon Prime, I don't shop anywhere else unless Amazon doesn't have what I need.

Date of experience: December 23, 2015