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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon customer service is second to none, but it's the sellers that don't sell used products as advertised. Always check selers individual ratings FIRST!
With Amazon... it is hard to go wrong. Very simple to use. Secure. Usually, problem free. I have bought many different things there. Also, it is a great way to sell books, and newer items.
Very fast. Returns very efficient,, well impressed
They deliver everything fast and even pick stuff up you want to send back like the day after you ask to send it back.
I've been shopping on Amazon for a very long time. There's been some hit and miss but the miss was well taken care of by their awesome Customer Service team.
Eg. I am always accused after washing and drying the clothes of either giving back to the wrong person or right out losing the item... in the house. Well my husband had these Tee Shirts we bought from strawbridges & Clothier, no longer exist, I was accused of losing them all. He complained so awfully we can't get them any wa wa wa. I went on Amazom and BAM there it was. The price was good free shipping and was delivered the next day... My husband recieved his pacifer just in time to watch the game. MY GOODNESS! THANK YOU AMAZON.COM.
Considering the volume and range of items ordered from Amazon, I have had few disappointments. I can get items on my purchase list for usually less $ and have the benefit of reviews to guide me in decision making.
They use investor monies to kill other business and pay their employees peanuts with little or no benefits. People don't realize how they are destroying the local tax coffers in this country. If products were fair traded Amazon wouldn't exist and small business could compete with them. Same with Walmart. Nice that Bezo's can spend his money on space craft now.
I buy from Amazon all the time! I have the app on my phone, and I find everything I want on there. I always find great prices and I've never had any trouble with them. I've always received my packages and in a timely manner. I've never had a bad experience.
Amazon prime is absolutely awesome sauce! I love it everything about it nothing else to say!
Amazon is now a the point to where I go there first no matter what I am looking for. I am a prime member and love the two day shipping. Great prices and they always put the customer first.
Always a great experience. Became a prime member after trying it out. Everything from scooters to health products.
Talk about saving me trouble! I check for items on Amazon and Walmart. Especially at Christmas when shopping is a huge pain and I have even less time than my usual lack of time. Whoever has it cheaper, I purchase online. Amazon ships to my door- free with Prime (totally worth it). Walmart ships to my door if I want, but usually I do Site To Store. If I buy Amazon and have any issue at all, I just send an Amazon chat, and they handle it right there. I buy so much and have to return occasionally. Never had a problem. I tend to buy only from Amazon directly, for big, possibly need to return type items. Their other sellers are kind of like potluck, like on Ebay, but Amazon will step in for a refund where necessary if you do it soon.
I love this site. They have almost everything, and the prices are very competitive. When I need something, this is the first place I look. I highly recommend Amazon!
They do a great job with returns if you don't like something. They beat up their vendors. Start selling on Amazon and lose money especially with their used items... but so does Ebay and the rest of them...
I have often ordered goods from Amazon but this Christmas I needed an item urgently, keeping my fingers crossed it would arrive in time.
Could not believe it when the items arrived the next day and that was without using the express delivery service so hats off to Amazon.
I can't say enough about the products and customer service that Amazon website provides! I am a loyal shopper and in most cases after careful price comparisons Amazon is my Go To website!
They tempted me to use regular shipping to receive a credit for not shipping with free 2 day shipping, but apparently I can only use the credit on audio books!
I've made a number of purchases on Amazon India and about 80% of my experiences have been very positive. Mostly the products are as promised and arrive quickly. In one or two cases they outer packaging of the items was peeling or dingy, but the products themselves were good. When I did receive damaged products or I didn't receive the products I had paid for, I contacted Amazon customer care and they immediately refunded my money. Only two points of improvement for Amazon India:
1) Many of the prices on your site are so obnoxiously, ridiculously high. I'm talking about pricing something that sells in the US for $10 (~600 rupees) at Rs. 20,000. I waste time on your site because so many of the products I want are at these "scammy" prices. Ruins the whole shopping experience and makes me feel like I'm in some cheap fake marketplace full of scamsters look to swindle customers.
2) It is very hard to contact Amazon Customer Care. The first time I did it, it took me 30 minutes to figure out how to email/chat with customer care. There needs to be a prominant link for that.
I started shopping on Amazon I think like almost year ago and found everything I needed. I would recommend it to everyone because it's cheap and got fast shipping service.
Web site was hard to use and they didn't send what I ordered. They sent different item and send the same order twice
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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