On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Convenient, fast and there is very little they don't have. I shop here for just about everything!
I have made hundred of orders with amazon.com and have never had any problems with delivery or service. Highly appreciated and valued place to do your shopping!
The shipping was took age (almost one month) and everytime I called the costumer service they didn't know what was going on and what to say except that I should wait and be patient.
I am really pleased with Amazon. I have ordered from them twice. But one thing they did I was not pleased with was,, I put an item in the cart. Next thin I knew, I checked my checking account an they had shipped the item.The only reason I didn't object was because I really did need the item, but I was going to order later. But I will give them a pass this time
I order many things off of Amazon throughout the year. I have been dealing with this company for quite a while now. I have only had a few incidences with an order that was not right but Amazon was right on top of it. Excellent place to do business with.
Never disappointed with the service I receive. I always get the products when they say I will. If a return is needed and a refund is to be processed, it happens quickly. They update me via email on the status of everything. Never disappointed.
I just love Amazon Prime because I got to shop and have things delivered in 2 business days and not have to worry about anything getting to me on time. Also I didn't have to deal with long lines or high prices. And Amazon is a one stop shopping place.
I LOVE amazon! I order from there just about every week:-) Love Love Love. And customer service is WONDERFUL. Never had an issue whatsoever! If something gets lost, they ship out another no problem. If something is damaged in the shipping, they refund or send another for free. It's great!
Amazon is amazing. I'm not surprised that they've grown like a weed. So far I haven't regretted any buys there, although I've probably paid a few bucks more than if I'd researched more.
I'm glad they're trying to revolutionize delivery. UPS has repeatedly let me down as a consumer so they need more competition, not less. I don't write 5-star reviews. Good!
Always came up good when purchased goods in my opinion not a bad site gives you the chance to compare merchandise
I was a Prime member for years and I had pretty much good experiences. Fast shipping, easy to return and change.
Prime membership is now too expensive so I declined the payment. Still working good when we spend more than $35.
Overall I have the feeling they are improving their business.
Amazon used to earn 5 stars I dropped it to 4 since I have had a few shipping issues because they now do some shipping with Ontrac. I do like that if something is not right
You call their customer service and they are always very helpful to make it right. I am an online shopper and enjoy the benefits of prime. The tracking of your orders is also really nice.
Ordered a Christmas present on November 24th. Tried tracking the package with the same result... 'product uploaded to database'. Well by December 10th, I was writing customer service, and given the same response..."we will follow up"... but nobody ever got back to me. I wrote to them 10 times up until today. Same result. I called only to be informed that I would not be receiving my package. No explanation. Now a Christmas gift that my daughter had wanted so bad, she will not be getting. Stay as far away from this company as possible.
Amazon is a very effective way of shopping they also have really good customer service. I am always satisfied.
I have been using Amazon for over 10 years to buy items and gifts of all sorts. The best thing about them is that they allow you to return anything so buy from them with confidence.
Totall agree. The service is great and they have a great business. But so many fake reviews on their site. It's clear
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account