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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
5 reviews
14 helpful votes
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I shop here often, and receive my purchases quickly and at a great price. I also love the click and buy Kindle books so I can begin reading immediately!

Date of experience: January 8, 2016
Canada
3 reviews
12 helpful votes
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Amazon.ca drops packages on our open porch. No signature. No knock on door.

Date of experience: January 8, 2016
Missouri
3 reviews
9 helpful votes
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One Word Great!
January 8, 2016

I've ordered many things from Amazon, and I have always been satisfied. If I've had a problem, it was resolved quickly and efficiently. Ships quickly, quality good. I could go on and on with good things to say about Amazon.

Date of experience: January 8, 2016
GB
3 reviews
3 helpful votes
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Great
January 8, 2016

I've been shopping with Amazon regularly for about 4 years. I have had a few items get lost in the post but Amazon always sort this out quickly with minimal hassle

Date of experience: January 8, 2016
Texas
4 reviews
3 helpful votes
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I use Amazon like my local supermarket, it's that good. (Up for Prime, so worth it)

Date of experience: January 8, 2016
Texas
3 reviews
18 helpful votes
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SOSO
January 8, 2016

It has average services and quality of products is also not good.
I hope they will work on it.

Date of experience: January 8, 2016
GB
2 reviews
4 helpful votes
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Super Fast Delivery
January 8, 2016

I ordered several items from Amazon before Christmas, and received them all within 3 days. All items were received in pristine condition and also saved me approx. £200 compared to buying elsewhere.

Fantastic service, products and especially price

Ten out of Ten from me.

Date of experience: January 8, 2016
Bangladesh
3 reviews
1 helpful vote
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Excellent
January 8, 2016

Everything is available there. Great shipping system.

Date of experience: January 8, 2016
Hong Kong
2 reviews
1 helpful vote
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Amazon should provide some lifetime coupons for their recurring buyers :).

Date of experience: January 7, 2016
Malaysia
5 reviews
5 helpful votes
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I buy books from Amazon all the way from Malaysia. It is far cheaper if I buy in bulk. The books are wrapped nicely and the customer service, should I have problems is quick

Date of experience: January 7, 2016
Wisconsin
26 reviews
74 helpful votes
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No service
January 7, 2016

Fast shipping but no customer service. Multiple times items were "not available" and they kept providing new dates, but never actually shipped.
Tried to contact them, left multiple emails, not a single response.
Cancelled prime.

Date of experience: January 7, 2016
California
2 reviews
2 helpful votes
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That best ever!
January 7, 2016

All of the products are of great price and quality. They are always packed well and delivered on time

Date of experience: January 7, 2016
Vermont
2 reviews
0 helpful votes
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After over 100 orders, I would say my success rate is bordering on 100%. Anytime that a problem has arisen, it has been dealt with promptly and to my satisfaction.
They have always been upfront with me if something went out of stock or defective. I keep going back to Amazon because I trust them.

Date of experience: January 7, 2016
Wisconsin
11 reviews
1 helpful vote
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Prices are usually higher on amazon vs ebay BUT amazon ofers its prime which is nice to get things you order fast..

Date of experience: January 7, 2016
New Jersey
4 reviews
5 helpful votes
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Convenience factor
January 7, 2016

I love amazon b/c no where else can you receive your goods as quickly & reliably.

Date of experience: January 7, 2016
Florida
3 reviews
5 helpful votes
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Just take my money
January 7, 2016

I have been a Prime user for well over a decade and I don't know what I'd do without Amazon, other than save a lot of money

Date of experience: January 7, 2016
Virginia
3 reviews
3 helpful votes
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Fast shipping!
January 7, 2016

I've been ordering from Amazon for years and never had any problems. They also have the fastest shipping compared to any other site I've shopped from. Never had to wait more than 5 days for a package.

Date of experience: January 6, 2016
California
4 reviews
6 helpful votes
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Hands down the best
January 6, 2016

Just what the header says. No complains. Always top notch. The customer service I'm in love with. Just simply the best out there

Date of experience: January 6, 2016
California
11 reviews
17 helpful votes
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I have had the best customer service from Amazon! They prices for the most part are the best, but sometimes they can be beat, so still do your due diligence.

Date of experience: January 5, 2016
New York
5 reviews
1 helpful vote
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High interest
January 6, 2016

They are a good company but they do have a high interest rate on their credit cards. The best way to order from here is to pay cash!

Date of experience: January 5, 2016