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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I shop here often, and receive my purchases quickly and at a great price. I also love the click and buy Kindle books so I can begin reading immediately!
Amazon.ca drops packages on our open porch. No signature. No knock on door.
I've ordered many things from Amazon, and I have always been satisfied. If I've had a problem, it was resolved quickly and efficiently. Ships quickly, quality good. I could go on and on with good things to say about Amazon.
I've been shopping with Amazon regularly for about 4 years. I have had a few items get lost in the post but Amazon always sort this out quickly with minimal hassle
I use Amazon like my local supermarket, it's that good. (Up for Prime, so worth it)
I ordered several items from Amazon before Christmas, and received them all within 3 days. All items were received in pristine condition and also saved me approx. £200 compared to buying elsewhere.
Fantastic service, products and especially price
Ten out of Ten from me.
Amazon should provide some lifetime coupons for their recurring buyers :).
I buy books from Amazon all the way from Malaysia. It is far cheaper if I buy in bulk. The books are wrapped nicely and the customer service, should I have problems is quick
Fast shipping but no customer service. Multiple times items were "not available" and they kept providing new dates, but never actually shipped.
Tried to contact them, left multiple emails, not a single response.
Cancelled prime.
All of the products are of great price and quality. They are always packed well and delivered on time
After over 100 orders, I would say my success rate is bordering on 100%. Anytime that a problem has arisen, it has been dealt with promptly and to my satisfaction.
They have always been upfront with me if something went out of stock or defective. I keep going back to Amazon because I trust them.
Prices are usually higher on amazon vs ebay BUT amazon ofers its prime which is nice to get things you order fast..
I love amazon b/c no where else can you receive your goods as quickly & reliably.
I have been a Prime user for well over a decade and I don't know what I'd do without Amazon, other than save a lot of money
I've been ordering from Amazon for years and never had any problems. They also have the fastest shipping compared to any other site I've shopped from. Never had to wait more than 5 days for a package.
Just what the header says. No complains. Always top notch. The customer service I'm in love with. Just simply the best out there
I have had the best customer service from Amazon! They prices for the most part are the best, but sometimes they can be beat, so still do your due diligence.
They are a good company but they do have a high interest rate on their credit cards. The best way to order from here is to pay cash!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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