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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Love the turn around time and the customer assistance when something has gone wrong...
I was never big into shopping until I found Amazon. The site is safe, the shipping is fast. And the price and products are great.
Each and every experience with Amazon has been great. Clear and easy-to-understand instructions... a wide selection of products and prompt delivery. Very satisfied with the service.
I always hated, hated, hated, shopping. When Amazon came out, I was quite happy to sit back in my chair with my warm blankie and flip on the computer. I find just about everything I need on Amazon: boat parts, hardware, cosmetics, athletic products, food, clothes... anything. The website is so easy to use, type in your wish and there it is, like a genie in bottle. I belong to Amazon Prime which makes shopping there even easier. On a rare occasion I may return something which is totally hassle free. Just request your return label and your good to go. They are always quick to post refunds too. I have never been frustrated shopping Amazon. No travel=no traffic to contend with, no waiting in lines or dealing with moody customers or employees. In two days I have my product and the whole process is stress free. What did I do without Amazon? :)
I buy anything I can on Amazon! We are prime members so get free shipping. We recently moved out of state so purchased almost everyone of our Christmas presents with Amazon for Christmas 2015. Free shipping, gift wrapping at a small fee, can send it directly to who it is for. The best easiest way to Christmas shop ever!
The moment I decide to buy a product, Its always checked on Amazon. I may or may not buy from Amazon finally but love the website for following reasons:
1. Huge variety of products in each category ranging price from cheap to high end.
2. Details of supplier (rating and city info so you may choose a seller in ur city for faster delivery or may be a high rated seller to get best quality product.
3. faster delivery option for some products.
4. Almost everything available on Amazon.
5. Good customer care
I love Amazon.
As a prime member I order lots of essential items online. Can't beat 2 day shipping. Free returns on most items. Convenient!
I have NEVER had a problem with lots and lots of purchases. At least I should say I did but they ALWAYS FIXED IT IMMEDIATELY. I LOVE AMAZON
I bought a Gioteck RC5 from Argos.
I got a faulty product and when I tried to complain, return and get a refund I got a rubbish customer service.
It is clear from online feedback that Gioteck gaming chairs are notoriously poor quality.
Similarly - Argos appear to be OK until something goes wrong - then the wheels come off!
I eventually bought a BraZen Spirit gaming chair from BoysStuff.co.uk. Very happy and highly recommend both product and retailer.
Good selection, good prices, easy to shop and often items ship for free. I always check out Amazon before I buy online.
M. B. Vancouver, WA
I used Amazon.com to order lots of Christmas gifts. They ship things quickly and the merchandise is of good quality. I live in Hawaii and shipping is a big deal. With Amazon Prime I get most items shipped for free. It is true I pay for the Prime membership but the cost is well worth the free shipping for the year. Their return policy and customer service are the best.
I wanted to buy my wife 2 x dvds for Christmas and they were cheaper than anywhere else second hand and the condition is fantastic.
Amazon always has easy returns that make this online site that I use often
I feel it's safe and secure too
I order from Amazon frequently as I have Prime. It's very convenient to have items shipped to my house. You do have to check out prices from other sites but generally their prices are good. They do have sales at times on the items I order.
Occasionally their packaging for items are not good but customer service is great if you have a problem with damaged products.
They even deliver 40 pounds of cat litter which is cheaper than the pet stores.
Very happy with Amazon.
I'm not Prime yet I got my package within 3 days. Thanks!
I just put 4 because free ship is extremely slow sometimes and got some cancelled items after the order being placed abd then rised the price. So no merchant should be able to do so. But other than that you can get really good deals.
I have never had a problem with this company. My orders have arrived promptly, any problems have been dealt with very efficiently and they are very helpful. I use them all the time, and would recommend them highly
So far Amazon.com resolved all of my issues I had so far to my full satisfaction (there were about 5 in the many years I've been ordering from this site). The prices are usually the cheapest but sometimes I would recommend to go to the seller's site directly to get lower prices and to use promo codes you can't apply on Amazon.com. In all, my go-to site for almost all my errands.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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