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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Missouri
7 reviews
5 helpful votes
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Amazing
January 28, 2016

Every time i order from here i am so happy with what im getting

Date of experience: January 27, 2016
India
5 reviews
1 helpful vote
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Best
January 27, 2016

I don't know how many times I have done shopping on this site and everytime it was a fabulous experience. I got so much discounts on prosucts. Amazon always does fast delivery.
Wanna buy something then just go to amazon.

Date of experience: January 27, 2016
California
2 reviews
0 helpful votes
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I really love Amazon
January 27, 2016

I have ordered so many things from Amazon! Super fast shipping.
The only thing I hate is when you want to reorder stuff they have your order fulfilled by another supplier without your knowledge :(

Date of experience: January 26, 2016
Georgia
6 reviews
8 helpful votes
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I've always had positive experiences on Amazon, where I find any book I'm looking for at a discount. I've also bought gear from them as well, and deliveries come on time as promised.

Date of experience: January 26, 2016
Canada
6 reviews
8 helpful votes
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Love this company!
January 26, 2016

I have purchased from both amazon.ca & amazon.com.
They stand behind the products & customer service is wonderful. You can actually talk to a live person! Only problem I have is that alot of the products available on the. Com site are not available on the. Ca site & the. Com won't / isn't able? To ship to Canada.

Date of experience: January 26, 2016
New York
9 reviews
18 helpful votes
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Typically Good
January 26, 2016

Amazon can be hit or miss some days as I have received damaged product. Amazon Prime is a blessing though for I can, at least, receive my product speedily.

Date of experience: January 26, 2016
France
6 reviews
92 helpful votes
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I always love to order in amazon.com. Fast delivery service. Very good quality. Nice after sale service. Ofcourse, we all love it.

Date of experience: January 26, 2016
New York
5 reviews
9 helpful votes
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Can't beat Amazon!
January 26, 2016

Amazon is absolutely the best place to shop. Their customer service is excellent, returns are easy, and variety and quality can't be beat!

Date of experience: January 26, 2016
California
3 reviews
3 helpful votes
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Amazon Kindle Unlimited
January 26, 2016

I no longer have Amazon Kindle Unlimited because every time I click the Read for Free button it cost me!

Date of experience: January 26, 2016
Germany
3 reviews
16 helpful votes
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Thumps up
January 26, 2016

I never faced any difficulties whenever I ordered something here. Their services are superb.

Date of experience: January 26, 2016
GB
3 reviews
4 helpful votes
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Excellent
January 26, 2016

Brill for finding anything and everything. Customer service and ordering is easy and straight forward

Date of experience: January 25, 2016
New York
4 reviews
6 helpful votes
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Amazon is really great.
January 26, 2016

Had a problem with an order never arriving. Amazon is the best when it comes to where it is or where it was supposed to be. They do not hassle when you want to return something, they do not hassle when you tell them you never received a package. They work with you and do not give you grief. They are really amazing when it comes to treating the customer like they value them and need them. I almost always go to Amazon first.

Date of experience: January 25, 2016
New Jersey
3 reviews
9 helpful votes
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I love Amazon, they have almost everything I want at moderate prices. However, the cheap, "too good to be true" items are often just that. I have bought cheap shoes and clothes that tore up quickly, but obviously it wasn't a big loss. Any issues I have had were always resolved by contacting the seller. Overall it is a good place to shop.

Date of experience: January 25, 2016
India
4 reviews
58 helpful votes
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Bought very recently from here and I must say they are spot on. The site is well laid out, items are correctly described, customer reviews are very useful. The packages were delivered well wrapped and well ahead of the estimated date of delivery. Among several items ordered, one small item seemed to be missed and it also showed up promptly. Overall great experience. Will not hesitate to buy many more times. Made life so easy.

Date of experience: January 25, 2016
Wisconsin
2 reviews
24 helpful votes
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I purchase most of my online items from amazon.com. The prices seem to be the best for many items and I always receive my packages in a timely manner. The only time I didn't, the vendor was out of the U.S.A. Also, I just found out that if I use amazonsmile, they will contribute to one of my favorite charities.

Date of experience: January 25, 2016
Missouri
2 reviews
3 helpful votes
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They have it all
January 25, 2016

Amazon is amazing. They seem to have everything! I have Prime orders are received in 2 days. I also really enjoy their streaming movies. The only negative is that their prices change regularly. I've gotten some good deals through Amazon!

Date of experience: January 25, 2016
Colorado
2 reviews
6 helpful votes
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The only thing negative I can say is that they dont show where items are shipping from so some things you order may come from China. I prefer to buy American and the shorter shipping times involved.

Date of experience: January 25, 2016
Florida
2 reviews
12 helpful votes
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Amazon verses Ebay
January 25, 2016

To me Amazon is better than EBay any day
You shop you pay you get what you ordered
Simple as that. No hassles with pay pal garbage. I have used them many times
And have never had a hard time finding what I
Am looking for.
For me it's Amazon hands down.

Date of experience: January 25, 2016
Maryland
3 reviews
5 helpful votes
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Amazon has always been a most reliable company and I shall continue to use their site as my first go-to for good service and the best prices.

Date of experience: January 25, 2016
New Jersey
5 reviews
8 helpful votes
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Everything, all the time
January 25, 2016

Your one-stop shopping place for pretty much everything. Be care to compare prices, though, because some items are a bargain but some are incredibly overpriced. Great return policy, great customer service, (although it's a little work to find the customer service pages on the site). A great place to shop for a huge variety of stuff.

Date of experience: January 25, 2016