Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Dependable service, quick shipping and quality products. What more could you ask for?
I have Amazon Prime. 98% items arrive on time. I have had a few issues with paying for overnight shipping and still receiving the regular 2 days promised by prime. On that note Amazon has always promptly refunded the overnight shipping price. They are usually extremely helpful with returns and any other issues you have with your orderes. I've been a prime member for about 4 years, purchase regularly from the site and would say it's a great honest online realtor. All items I have ever recieved are exactly what they say they are and thier review section of each item is very helpful.
Envois rapides, tout ce que j 'ai pu acheter correspondait bien à la description, je recommande
Amazon is literally the best online retailer and outdoes their competitors without question!
I have had to exchange a few electronic items and those guys have always exchanged it for me with zero problems! Definitely recommend it to anybody.
You can compare your shopping prices and choose the cheapest one on sale. It's a win win!
Whenever I can't find something or I'm just looking for a CD and don't want to run to the Mall, I go to Amazon where I always find what I'm looking for. Plus, I get to read reviews that help with my decision.
Their shipping and low prices on 80% of their items makes it super convenient. Watch out for their food and face wash type prices; not so great because a third party buys it from big box store and resells for more :(
I can't say enough good things about Amazon Prime; every time I order, I get it in 2 days; and it's exactly what I wanted.
Something for everyone in any price range. Never had a problem with any purchase or return.
Amazon.com is my first source of shopping and I never had any problems. There is not much to add. It is the perfect shopping experience.
Have used Amazon for a few years and found it a very good Site that gives very good service. Fast Delivery on their own supplied items. Have just a few times had problem with an item and Amazon has arranged return with either another item or cash refund, all this without any fuss.
I have been a primes member for years. Fast shipping and you can find anything that you need on Amazon
Amazon is my favorite place to shop online. I am always confident that I will receive quality products. The shipping is really quick and they always send you emails so you can rate their products. I love Amazon and will always be a customer. Worry free online shopping. They stand by their name
I consistently do Most of my Christmas shopping thru Amazon. I am even linked to my favorite charity for BIG CATS, through a site that receives a donation from Amazon for every purchase I make that's sold by Amazon.com. How cool is that?
Yes, Amazon is pretty darn good.
Very very few problems, and the ones I did have were taken care of pretty quick. I love buying from them... I hate it when I can't get what I'm looking for thru them. Every time I stray from them I regret it big time.
I ordered some training swords from Amazon.com for my husband. The product is NOT what I ordered. The swords are made out is cheap wood and very flimsy. I paid almost fourty dollars for something I could have gotten at Walmart for fifteen bucks. Way to rip people off Amazon.
I'd like to do business with local retailers but the convenience, shipping, and extensive merchandise makes Amazon a very convenient option. Never had a problem that was not immediately resolved.
Their return service is so quick and reasonable to a consumer Amazon never ague with consumer as long as reasonable issue.
Safe and satisfy to shop at Amazon so far.
I order almost everything from Amazon, they have great selection and also plenty of helpful ratings and reviews to help you out :) Just make sure you read where you are ordering from, sometimes things might take a while to arrive depending on location.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account