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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Pennsylvania
8 reviews
14 helpful votes
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Always responsive!
February 2, 2016

Dependable service, quick shipping and quality products. What more could you ask for?

Date of experience: February 1, 2016
Florida
2 reviews
5 helpful votes
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Great!
February 2, 2016

I have Amazon Prime. 98% items arrive on time. I have had a few issues with paying for overnight shipping and still receiving the regular 2 days promised by prime. On that note Amazon has always promptly refunded the overnight shipping price. They are usually extremely helpful with returns and any other issues you have with your orderes. I've been a prime member for about 4 years, purchase regularly from the site and would say it's a great honest online realtor. All items I have ever recieved are exactly what they say they are and thier review section of each item is very helpful.

Date of experience: February 1, 2016
France
5 reviews
3 helpful votes
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Site sérieux
February 2, 2016

Envois rapides, tout ce que j 'ai pu acheter correspondait bien à la description, je recommande

Date of experience: February 1, 2016
Indiana
2 reviews
1 helpful vote
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Amazon is literally the best online retailer and outdoes their competitors without question!
I have had to exchange a few electronic items and those guys have always exchanged it for me with zero problems! Definitely recommend it to anybody.

Date of experience: January 31, 2016
Missouri
40 reviews
64 helpful votes
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You can compare your shopping prices and choose the cheapest one on sale. It's a win win!

Date of experience: January 31, 2016
Maryland
2 reviews
1 helpful vote
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Happy with Amazon
February 1, 2016

Whenever I can't find something or I'm just looking for a CD and don't want to run to the Mall, I go to Amazon where I always find what I'm looking for. Plus, I get to read reviews that help with my decision.

Date of experience: January 31, 2016
Florida
3 reviews
12 helpful votes
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Their shipping and low prices on 80% of their items makes it super convenient. Watch out for their food and face wash type prices; not so great because a third party buys it from big box store and resells for more :(

Date of experience: January 30, 2016
Wisconsin
6 reviews
20 helpful votes
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I can't say enough good things about Amazon Prime; every time I order, I get it in 2 days; and it's exactly what I wanted.

Date of experience: January 30, 2016
Virginia
4 reviews
11 helpful votes
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Best selection
January 30, 2016

Something for everyone in any price range. Never had a problem with any purchase or return.

Date of experience: January 30, 2016
Germany
24 reviews
212 helpful votes
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Amazon.com is my first source of shopping and I never had any problems. There is not much to add. It is the perfect shopping experience.

Date of experience: January 30, 2016
GB
2 reviews
1 helpful vote
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Have used Amazon for a few years and found it a very good Site that gives very good service. Fast Delivery on their own supplied items. Have just a few times had problem with an item and Amazon has arranged return with either another item or cash refund, all this without any fuss.

Date of experience: January 30, 2016
Maryland
4 reviews
1 helpful vote
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:)

Date of experience: January 30, 2016
Louisiana
2 reviews
0 helpful votes
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Always great deals
January 30, 2016

I have been a primes member for years. Fast shipping and you can find anything that you need on Amazon

Date of experience: January 30, 2016
Delaware
2 reviews
1 helpful vote
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I love Amazon Prime
January 30, 2016

Amazon is my favorite place to shop online. I am always confident that I will receive quality products. The shipping is really quick and they always send you emails so you can rate their products. I love Amazon and will always be a customer. Worry free online shopping. They stand by their name

Date of experience: January 29, 2016
Virginia
3 reviews
5 helpful votes
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I consistently do Most of my Christmas shopping thru Amazon. I am even linked to my favorite charity for BIG CATS, through a site that receives a donation from Amazon for every purchase I make that's sold by Amazon.com. How cool is that?
Yes, Amazon is pretty darn good.

Date of experience: January 29, 2016
New York
2 reviews
4 helpful votes
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Very safe shopping
January 30, 2016

Very very few problems, and the ones I did have were taken care of pretty quick. I love buying from them... I hate it when I can't get what I'm looking for thru them. Every time I stray from them I regret it big time.

Date of experience: January 28, 2016
Montana
1 review
1 helpful vote
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Highly displeased
January 28, 2016

I ordered some training swords from Amazon.com for my husband. The product is NOT what I ordered. The swords are made out is cheap wood and very flimsy. I paid almost fourty dollars for something I could have gotten at Walmart for fifteen bucks. Way to rip people off Amazon.

Date of experience: January 28, 2016
Wisconsin
5 reviews
3 helpful votes
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A+
January 29, 2016

I'd like to do business with local retailers but the convenience, shipping, and extensive merchandise makes Amazon a very convenient option. Never had a problem that was not immediately resolved.

Date of experience: January 28, 2016
Japan
10 reviews
11 helpful votes
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Their return service is so quick and reasonable to a consumer Amazon never ague with consumer as long as reasonable issue.
Safe and satisfy to shop at Amazon so far.

Date of experience: January 28, 2016
Massachusetts
2 reviews
2 helpful votes
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I order almost everything from Amazon, they have great selection and also plenty of helpful ratings and reviews to help you out :) Just make sure you read where you are ordering from, sometimes things might take a while to arrive depending on location.

Date of experience: January 27, 2016