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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Always on time and excellent packaging. What you see online is exactly what you get. Thank you!
Not only do they get over 90% of my orders on time or sooner, but they get the remainder within 2/3 business days and these are usually due to circumstances outside their control. To top it all off they offer shipping cost refunds for those orders! They are quick to respond and assist and they have great customer service. Definitely recommend.
However, steer clear from their credit card. Not really owned by Amazon and their support is awful.
Want a site that you can trust, even if you don't trust the vendor? Amazon has got your back! I ordered some shoes that said they were leather. I didn't want synthetic and made that a criteria in my search. The description stated they were leather, but when they arrived, they were synthetic leather. I called the vendor that night, very upset and demanded they take them back. They sent me a return authorization, but when I saw the credit issued, I went through the roof. Not only did they charge me the shipping (they said they wouldn't), but they only refunded me the lower price of the synthetic, not the more expensive leather. Meanwhile, the vendor got busy and went to their Amazon listing and changed the description of the shoes. After several phone calls and going in circles with the vendor, I contacted Amazon. They pulled up the order, verified the description at the time of purchase and the amount charged and refunded, and when I hung up the phone I had my full purchase price refunded to me including the shipping! They also told me whenever I have a problem with an order, go to Amazon Customer Care and they will deal with the vendor. Now that is peace of mind!
Joined as a Prime member almost a year ago and have not regretted it once! Two day shipping... HELLO! Lightning Deals and a Savings deal section is awesome! I have even receieved a few free items from certain sellers after making a purchase from them and leaving an honest review. All unexpected and appreaciated. I have had some bad shipping incidents where Amazon or the seller could have done better but those issues were resolved. Im so pleased with them I wish I could buy into the company.
This website is the heaven for all kinds of products.
I average at least one delivery per week from Amazon. On the rare occasions when there's some kind of issue, they've handled any issues quickly and well.
Done business with Amazon for many years, will accept returns without a fuss. Makes sure you get all your products as soon as possible. And have a really good product review system in place. I go here to research products. Remember if you buy something from an independent seller through Amazon don't expect manufactures warranties.
Amazon has the WORST Customer REVIEW Department. They are the most uncaring horrible people. They treat you like criminals! They are the worst. Can't give you the common decency to get call you. Because I live in Ca and my sister lives in NY they banned our accounts because we both left feed back on the same product..
Never had an issue with my orders. Always arrived within the designated time frame.
AMAZON ROCKS... AND HOW COULD YOU NOT LIKE "LIL" MAN COMMERCIAL! IT PUT A SMILE ON MY FACE EVERYTIME. IF I WON THE LOTTO... I WOULD BUY LIL MAN... I WOULD TAKE HIM EVERYWHERE ")
Almost always receive my package on time and quickly, its great!
Amazon is the one site for best prices and vendor support. I purchased exclusively through Amazon and know I will get what I ordered – know when it will arrive -- and have the support I need should there be any vendor problems. It is the "go to place."
I have always had good experiences ordering items off amazon. One time an item got lost in the mail and they immediately sent me a new package without giving me any hassle.
Amazon has always been the best online shopping experience on the net. They are always improving their service and their goods. Whenever I have had a problem with anything they have quickly resolved the issue. You can't go wrong with Amazon.
Its Amazon... I cant remember every having any issues. Not everything is amazing, product wise. But, that really has nothing to do with Amazon. I buy from amazon and I'm more likely to order from here then drive to walmart. Amazon isn't ruining world by shutting down mom & pop shops. If anything, they include them :) Now they have verified handmade stuff too!
I love amazon. I loved it before I had Amazon Prime too. If I can't find the special items I need at my local stores, I can always find it on Amazon. Saves me driving more than an hour to buy stuff and I can be certain I will get what I want. Plus the 2 day free shipping of Prime is the BEST. THING. EVER!
Amazon consistently delivers- quickl, accurate, easy to resolve issues on the rare occasion I have one. I LOVE shopping on Amazon!
Dependable service, quick shipping and quality products. What more could you ask for?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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