On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If you are n a rush and need your items right away, do not order through Amazon. I ordered twice on this website and i received my items 3 weeks later...
But the quality of the products i bought was good, that's why I give 3 stars anyways.
Service could have been better, but shipping speed is amazing
I purchased a electric skillet pan the price was displayed and then you add postage a total cost of $66.91 wonderful. The invoice reflected this price. Then my bank statement said that the payment to Amazon was $95.01. After I complained and was told that the price was only $66.91 I thought about it and decided that this was the exchange rate conversion to Australian dollars. Amazon would not accept this or issue an invoice with the AU rate.
Then I received the product which I can't use because the electrical cord is not suitable and not to Australian standards. Amazon wanted me to pay for the return of the item. UNBELIEVABLE. Very disappointed Amazon
I turn to amazon when I need something and don't want to hunt for it. Often find better prices through Amazon.
Its alright i would shop there again just some has false advertisment
I ordered so many things from amazon.com and never had any issue. Last thing I got was this nice pair of boots for my wife and she loved them. Thanks.
Had pretty good experiences with amazon. Love the book selection and the items that ive received from them. The only time I ever had an issue was become something didn't on time and they more than made up for it.
I have used Amazon several times now and I am surprised everytime as it seems as soon as I press the send the button within 6 hours I get a tracking email and by 48 hours I seem to get my order. They are also really nice when you do return something or there is an issue. The staff are excellent for customer service issues.
I use Amazon a LOT! Lot their prime membership with it orders arrive in 2 days of order being placed.
Got two car fobs from a reputable company. They also clearly stated the remotes would have to be programmed, most likely by a dealer. They did. Don't believe anyone who says you can program them yourself.
When its time to go online and purchase something, I ALWAYS go to Amazon.If I can't find it on Amazon (which is rare), I would rather jump in my car and go to a store than buy from other websites. Amazon has always stood by the products they sell and make every attempt to make things right if anything goes wrong.
> 10/10 Selection
> 10/10 Customer Service
> 10/10 Shipping Speed
I have been an Amazon member since 2004. I honestly can not image a better online buying experience. Keep it up guys and you'll have a customer for life.
I use to like Amazon until they charged me an extra $1,180 and will not talk to my bank to reverse the funds!
Can't say enough good things about amazon. Customer service is great, I receive my orders on the dates they specify. 5*+
We have been buying form Amazon for years. Recently we purchased some expensive fence panels to hide our heat pump from view. When they came the quality was terrible and we did not even open the second one. Immediately we contacted amazon and they sent a return shipping label, the credit was posted to our account very timely. I really love amazon, they back what they sell
The company has excellent customer service and order assistance. They will give a return and a refund with no hassle. Their only area that needs improvement is their search feature on the website. It is very difficult to find what you are looking for.
Always great shipping and great products however do not fall for "prime" they will charge your account! In their defense I disputed it and immediately cancelled a prime membership and they quickly refunded my account! I do not recall ever signing up for a "Prime" membership but read fine print! I will still use Amazon in the future!
I have bought lots from the company. I've never been disappointed. Everything has come on time and has been just as advertised.
I have purchased through Amazon hundreds of times, ranging from the cheaper end of the scale to the expensive, and their service has ALWAYS been excellent!
Deliveries surpass expectations, with some notifying and letting you slot delivery times whilst enabling to track your item so theres no need to stay in all day!
Customer Service has always - in my experience- been helpful and polite
Returns and Refunds have always been dealt with promptly and efficiently.
I can find no fault with Amazon at all, and is a pity not every online retail outlet is this efficient.
Marvellous, and very competitive.
Would never hesitate to whole-heartedly recommend buying from AMAZON.
What would I do without amazon. They give me price comparisons, which is awesome in itself. I'm definitely team Amazon.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account