AmazonReviews 11,108

I buy things from them all the time and love it. Everything comes quickly if Amazon itself ships it. Even when private owners ship it comes quickly. I have a sellers account which to me asks quite a bit of money for what I sell but it is okay.

I have ordered a ton of stuff from Amazon and have been thrilled about the things I have ordered. However after my account was hacked and I notified them immediately, someone was able to use the egift card I purchased my daughter after the notification. I have called customer service several times trying to get my money back and keep being told that it will need to be investigated first. This has been going on for months. I will never order an egift card from Amazon.com again. For a company this large it is ridiculous that I can't get my money back especially since it was used after I notified them that my account had been hacked. Feeling very dissappointed, haven't ordered that much since.

Twice I've received used merchandise (directly) from Amazon.com, when it was supposed to be new. In a recent case, Amazon sent a used, defective backup camera system for Recreational Vehicle (RV), then replaced it with a 2nd defective unit. The instructions were useless. I cobbled together one working unit and returned the non-working parts. I installed the unit on my RV, which involved drilling holes in the body. Then I discovered that the camera had a condensation problem that arose whenever the camera was on for more than 15 seconds. I tried to contact the company (Ducooler and Xie Ju Ming) but their website was inactive. You can type them a support email, but you can never send it:-(. Amazon agreed to take back the 2nd unit. When I sent it to Amazon, they charged me a $15.20 "restocking fee". This is blatant fraud, as the unit was defective. Clearly Amazon intends to send it to yet another victim. Perhaps they hope that someone will pay for it, be confused by it, and not return it. Fraud, Fraud, Fraud. I replied to the Amazon email telling me that they were "restocking" it, but it bounced. Their email wasn't even signed by a person. I disputed the insufficient refund with the credit card company and have no doubt that the dispute will stick, given the circumstances. Huge amount of time spent; some phone calls over 1 hour. Many emails sent. Bottom line is: Avoid Amazon.com, and if you do receive used merchandise instead of new merchandise, return it immediately. Don't waste time trying to make it work... chances are that it has already been returned by someone else.

I've used Amazon more times that I can count. When I see something I want on another website, I look at Amazon first to see if they've got a better deal. Often, Amazon has better prices, and they've got plenty of brands to choose from and lots of reviews to look at.
It's wise to look into the company you're ordering from if it's not directly through Amazon, because the products may not be good quality. However, I've ordered indirectly through Amazon many times and I've been perfectly happy with what I've gotten. Also, take a look at the shipping time, because I've ordered several things from China before through Amazon and it took a month to get to my house. I didn't mind waiting, but some do.
Overall, Amazon is a great place to shop around for deals, and they've got a great selection. I'll definitely be buying from them again and I'd recommend it to anybody.