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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Find Everything You Want
February 17, 2016

Incredible for communications between family & friends with wish lists. Incredible for gift ideas!

Date of experience: February 16, 2016
Minnesota
2 reviews
12 helpful votes
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Amazon in AWESOME!
February 17, 2016

I have been using Amazon for YEARS and only have great things to say. I love the convenience, the prices and fast shipping. Only 2 times have I had something come delivered broken and each time the customer service was so easy and incredible, they also had my new item to me the next day.

Date of experience: February 16, 2016
California
6 reviews
7 helpful votes
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Excellent online store
February 17, 2016

My one click button to get directly to my Amazon account. Amazon itself and its sellers are so easy to work with. And are prompt to ask any question or problem you have.The shipping and packing are just as easy to understand and have sent to you the way You want them shipped. Thank you Amazon!

Date of experience: February 16, 2016
India
2 reviews
1 helpful vote
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I have had a few problems with the products I have ordered and Amazon has also made it easy to exchange or tried to walk me through how to fix it. I haven't had a complaint as of yet.

Date of experience: February 16, 2016
Virginia
2 reviews
6 helpful votes
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Never had a real problem.
February 17, 2016

I buy lots on here. Only complaint is shipping can be a lil high.

Date of experience: February 16, 2016
Florida
2 reviews
0 helpful votes
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Always satisfied!
February 16, 2016

I love Amazon! Always the right product on the estimated delivery time, Prime is worth it, got to love the 2 day free shipping! Great customer service!

Date of experience: February 15, 2016
Illinois
1 review
2 helpful votes
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Very Good!
February 16, 2016

I have ordered many items through Amazon and had no problems.

Date of experience: February 15, 2016
West Virginia
4 reviews
10 helpful votes
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Amazon has been everything they promised and more. We love the programs on Amazon prime video, the shipping perks are great, the Fire tablet works fantastically, I have even used there trade-in program with positive results. I think we will be sticking with Amazon for a while.

Date of experience: February 15, 2016
GB
4 reviews
5 helpful votes
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Purchases made
February 16, 2016

I have bought hundred, s of items from Amazon, all been perfect no problems, highly recommend.

Date of experience: February 15, 2016
Texas
7 reviews
2 helpful votes
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I buy everything from AmazonI have bought so many things I can't even count and there's nothing I can't find never had a problem always got my stuff and got it fast if I had a problem they took care of it right away I love Amazon

Date of experience: February 15, 2016
Maryland
2 reviews
19 helpful votes
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Good service. Easy to return an unwanted item. Easy to purchase online. Overall a good experience.

Date of experience: February 15, 2016
California
2 reviews
3 helpful votes
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My husband and I shop on Amazon regularly. Their selection, delivery and execution are all awesome. We are particularly pleased when the item we want is available through their Amazon Prime service level. Not every product is perfect, but Amazon makes returns easy and delivery notifications are accurate and helpful. Just as I don't know how we survived before email, I similarly can't imagine life without Amazon!

Date of experience: February 15, 2016
California
10 reviews
48 helpful votes
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Not impressed with their prices, can find better deals elsewhere.

Date of experience: February 15, 2016
Florida
5 reviews
1 helpful vote
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The best
February 16, 2016

Amazon is a amazing operation. I have been buying from this company for years and have been a Prime member for the last three years. Every item that I have bought has arrived in a timely fashion, well packaged and in good condition. The majority of items that I buy fall into the Prime category, which means free shipping. Amazon also makes it simple to return items should necessary.
Highly recommended!

Date of experience: February 15, 2016
Texas
3 reviews
8 helpful votes
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All items
February 16, 2016

Amazon has always come thru. Only one time I didn't receive a purchase and after a week they promptly issued another one with no hassle.

Date of experience: February 14, 2016
Connecticut
5 reviews
4 helpful votes
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A FIRST RATE COMPANY
February 15, 2016

I have been a loyal customer with Amazon for years. I have never had an issue. Products are received quickly and perform as stated. If you have an issue, it is resolved quickly and always fairly. They stand behind what they sell and do what is necessary if there are any issues. I can not say enough about their very high standards and customer service. A great company that many others could learn from.

Date of experience: February 14, 2016
Georgia
24 reviews
18 helpful votes
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4 star
February 14, 2016

Love Amazon. They rip you off with paying individually for each shipment though.

Date of experience: February 14, 2016
Connecticut
6 reviews
7 helpful votes
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Never have any issues.
February 15, 2016

I buy things from them all the time and love it. Everything comes quickly if Amazon itself ships it. Even when private owners ship it comes quickly. I have a sellers account which to me asks quite a bit of money for what I sell but it is okay.

Date of experience: February 14, 2016
Illinois
2 reviews
4 helpful votes
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Love it
February 13, 2016

1st site I check for almost anything I want to buy

Date of experience: February 13, 2016
Texas
1 review
0 helpful votes
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Handy Oximeter
February 13, 2016

Compact, lightweight, attractive, and handy oximeter. Feels good in the hand, and display can be switched from one side to the other with a simple click of the button. Easy to read display, handy carrying case, and strong cord. All in all an outstanding oximeter.

Date of experience: February 13, 2016