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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

California
2 reviews
20 helpful votes
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Great service
February 22, 2016

I have Amazon prime! My husband didn't want to get it. Didn't think it was worth it. He now uses it more than me. Because you can purchase something everyday without waiting to make sure everything is in one order to save on shipping. Prime offers 2 day free shipping on everything as many times as you want. I also like free prime movies on my Amazon tv channel! And it's easy to cancel an order right away without having to call!

Date of experience: February 21, 2016
New York
8 reviews
15 helpful votes
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Always #1
February 22, 2016

Never have to worry about anything I buy on Amazon! A+++++

Date of experience: February 21, 2016
Georgia
12 reviews
3 helpful votes
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Amazing!
February 22, 2016

Something for everyone and fast free shipping with Prime. This is my "go to" site for anything I'm considering purchasing.

Date of experience: February 21, 2016
Georgia
6 reviews
20 helpful votes
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Biker chic
February 21, 2016

I have shopped Amazon for years. Very few problem. When I have had one the resolved it very quickly. Very pleased!

Date of experience: February 20, 2016
Canada
2 reviews
2 helpful votes
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Good sevice
February 21, 2016

I have shopped at this site many times over the years and an always happy with the quality of their goods and service

Date of experience: February 20, 2016
GB
2 reviews
3 helpful votes
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Best Shopping Site
February 20, 2016

It is great shopping site with awesome discounted offers.

Date of experience: February 19, 2016
Illinois
2 reviews
0 helpful votes
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Excellent Way to Buy
February 20, 2016

I have bought many DVDs from this site with very professional service and products. I always get what I order in a timely manner. Customer service are very nice to you no matter what the situation. I have not been disappointed yet.

Date of experience: February 19, 2016
Washington
3 reviews
4 helpful votes
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Amazon Prime is amazing
February 20, 2016

Now with the same day delivery for Prime members, no one can beat Amazon. Keep up good work!

Date of experience: February 19, 2016
India
2 reviews
4 helpful votes
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I casually shop online and my best experience is with amazon.the reason is not just quality but because Amazon resolves issues with seller in case seller try to cheat buyer of money. I had ordered shampoo but I got conditioner and seller refused to accept return. Than Amazon intervened and got matter resolved. I don't think any other site does this so well.

Date of experience: February 19, 2016
New York
4 reviews
6 helpful votes
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I have been a loyal Amazon customer for 15 years. Have purchased large to small items, cheap to expensive items, electronics, cameras, computers, printers, drivers. Cloths, shoes, nutripharmaceuticals, stationaries, iPhones, iPads, Macs. I am happy to say that I have never been disappointed. If they ever sent me anything that was not correct be it their mistake or my mistake, I never had any problem returning the item and getting an immediate refund or an equal exchange. I joined Prime 4 years ago and now I do most of my internet shopping through Amazon. Ordered goods are always delivered on time. I only wished some of the other internet merchants can do as well as Amazon. Prime is a blessing. I save a lot from shipping charges.

Date of experience: February 19, 2016
Louisiana
2 reviews
6 helpful votes
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Terrible Customer support
February 19, 2016

Someone compromised my account and made a roughly 570 purchase. Amazon caught the charge, flagged it as fraudulent and then claimed they reversed the transaction. I spent 3 weeks going back and forth with account reps who were completely incompetent and outright liars. I was told by 3 reps and 2 managers that someone from accounts would call me within 24 hours despite the fact no one ever bothered to even get my phone number. I pointed this out to the last "manager" I spoke with and he promptly ended the chat when I did. It took over a month, a dispute through PayPal, and a complaint to the Better Business Bureau to get them to finally actually issue the refund. Been Amazon free for four months and my world is a better place because of it.

Date of experience: February 18, 2016
Arkansas
6 reviews
1 helpful vote
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So much to choose from!
February 19, 2016

The only "bad" thing about shopping on Amazon is the variety and number of things available. At times it boggles the mind!
Great service and delivery!

Date of experience: February 18, 2016
Georgia
2 reviews
7 helpful votes
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Love Amazon!
February 19, 2016

Amazon is one of my favorite online websites to shop on! As long as you look at the reviews before you buy anything and especially if you are a prime Member! It just makes shopping even better

Date of experience: February 18, 2016
Debbie M.
Canada
3 reviews
2 helpful votes
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I have been shopping Amazon for years. I have no complaints. It gives you an estimated delivery date and it is here then if not before.

Date of experience: February 18, 2016
NL
4 reviews
27 helpful votes
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More than 1and a half month I ordered some books. I have not received them. Perhaps they are stuck in the customs. But I can not track the deliverance. And there is no e-mailadress on the homepage to ask! Really bad. I will never again by Brooks om Amazon:-(

Date of experience: February 17, 2016
North Carolina
8 reviews
14 helpful votes
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Be Careful
February 19, 2016

Had good experiences when I checked first on the company providing the product

Date of experience: February 17, 2016
New Jersey
6 reviews
10 helpful votes
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New review update: Just docked 3 stars as something bad happened to Amazon's customer service in 2022. It was 5 stars prior. I had a bad experience and could not reach customer service by phone, and they did not reply to my email. There were some fraudulent listings I reported some sellers selling bracelets that claimed to include sea turtle tracking that had no tracking, months later I still see these fraudulent listings as prime sellers. I hope Amazon can remedy this downward service spiral they are on. They did improve the prime video content though.

Old review: "I love shopping at amazon. I have had little issue but when there were issues amazon owned it and made things right. I have had 100% exellent customer service in the 7 years I have shopped thru amazon.com now."

Date of experience: February 17, 2016
Kentucky
2 reviews
0 helpful votes
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Amazon is pretty awsome
February 18, 2016

I've been shopping at amazon for many yrs now and I've had all great experiences except 2 diff ones. 1 was I waited for almost 4 months for a dress I ordered last yr for Vday needless to say that didnt get to me in time. Actually over 2 months late but the issue was finally resolved. The other thing was a bought a necklace belly chain that goes down the front to my belly then swoops back on the sides... I got it out of the bag and went to try it on when it broke in 3 places. I was sooo upset because I bought it for a pool party that was the next day. Besides those issues I luv amazon and even have been able to find things on there that I couldn't find anywhere else after searching EVERYWHERE for months and even once over a few years for something I'd been really wanting most of my life and someone told me to look on amazon and wouldn't you know it there it was and all I had to do was tap my phone screen and I finally had what I wanted!

Date of experience: February 17, 2016
GB
4 reviews
2 helpful votes
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Saving my sanity
February 18, 2016

Being a full time carer makes it hard to get out and shop to pick up the odd bits I won't get in a 45 min dash to the supermarket. Amazon has become a very valuable place for me to source things, ironing board cover for instance. Grateful for the reliable convenient service during these trying times.

Date of experience: February 16, 2016
California
1 review
0 helpful votes
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Cool bird toys
February 17, 2016

If you've owned a bird, you know they like to chew on things. It is good for them at stimulates them and keeps their beak sharp.
This rainbow bridge bird toy is very nice for birds the size of a cockatiel or larger. It would be great for any parrots or macaws or cockatoos or something like that as well.
All of the pieces are made of natural wood that are on the bridge their flat pieces and then there are round balls in between them. They are strong with a stick a leather. The only pieces I really do not care for on this toy are the chain links. They are just a hollow plastic material. I do not think those will hold up very well. The rest of the toys made very well.
It is 18 inches into end. From into it and I mean from the end of one clip to the end of the other clip. These quick clips are very nice you can hang this horizontally or vertically in your cage you can either it is 18 inches into end. From into and I mean from the end of one clip to the end of the other clip. These quick clips are very nice you can hang this horizontally or vertically in your cage. You can hang it from the top of your cage by either and since there is a hook on each end. It is a pretty sturdy clip so will hold up. Also, since there is a hook on each and you can turn it over to have either end of the top.
This would not be long enough to go side to side across a birdcage that would hold a larger bird. However, this would work diagonally in a cage going from the side to the back or from the front to the side.
Most birdcages have a perch across the cage. If this is the case with your bird it is probably best just to hang it vertically from the top of the cage towards the bottom of the cage. This way it would move more when they played with it.

Pros: bright colors, natural wood to chew, sturdy clips on each end.

Cons: Plastic chain pieces will break easily with a large bird.

Date of experience: February 16, 2016