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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Pennsylvania
13 reviews
7 helpful votes
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They used to be super fast and the best prices now it is not the same sorry to sat gess they got to big for there britches pop pop used to say...:{

Date of experience: March 2, 2016
Oregon
5 reviews
4 helpful votes
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Easy to shop!
March 3, 2016

Amazon is very good about keeping the customer satisfied. They know that with so many options to buy, and so many companies out there - that the customer needs to be number one! They keep in mind that the customer is King! No happy customers - no happy vendors!

Date of experience: March 2, 2016
Kansas
4 reviews
23 helpful votes
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Okay Amazon.com have customer reviews and sometimes photos make sure you check them out before buying the product! I spent $100+ oh amazon products and they aren't bad quality but a lot of problems people are having on here can be easily fixed if you investigate the product information and stuff they give you before even thinking of buying it.

Date of experience: March 2, 2016
Kentucky
6 reviews
16 helpful votes
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They try to work with you and give you your money back.

Date of experience: March 2, 2016
Virginia
6 reviews
22 helpful votes
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Excellent Website
March 2, 2016

Excellent Website, it is of tremendous value to me whenever I need to find items, but don't want the hassle of visiting places like Wal-Mart.

Date of experience: March 2, 2016
Hong Kong
3 reviews
1 helpful vote
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The case is slim, light and easy to put on and off. I dropped my phone once and it hold up well. It looks nice and felt nice to touch too. The back material is a smooth rubbery material, its not sticky at all and I prefer this texture than cold metal one. My only concern is that I have oily fingers, and the back part start to show the oily smear after about a week. But it's still easy to clean. The power button does a bit tough to use. But every thing else is great. Not bad at all for the price.
http://www.amazon.com/gp/product/B0154JZ150

Date of experience: March 2, 2016
Florida
2 reviews
7 helpful votes
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The best
March 2, 2016

No one like them. They deserve their growth and success!

Date of experience: March 1, 2016
Pakistan
2 reviews
0 helpful votes
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Awesome
March 1, 2016

Nobody can beat shipping, packaging and handling of products from Amazon. AFter shopping from it gave me the freedom to get anything anytime. Keep up the good work.

Date of experience: March 1, 2016
New York
5 reviews
50 helpful votes
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Love the convenience of shopping online most products are described very well and you get what is expected

Date of experience: March 1, 2016
Tennessee
3 reviews
1 helpful vote
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Love Amazon
March 1, 2016

Great company find anything you want at a great price

Date of experience: March 1, 2016
New Jersey
2 reviews
12 helpful votes
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Satisfied
March 1, 2016

I have Prime and I have been very satisfied. Shopping is easy, accurate descriptions, reviews and easy returns. I now have purchased a Kindle since my new car only has 1 cd and I like to listen to books when driving.

Date of experience: March 1, 2016
Oregon
6 reviews
7 helpful votes
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Great company
March 1, 2016

I love shopping from Amazon. I have always been pleased with my orders. Cornelia Calhoun

Date of experience: March 1, 2016
Washington
2 reviews
6 helpful votes
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Hooray For Amazon
March 1, 2016

I have had quite a few transactions with Amazon and have found their products to be just as advertised. If by chance you do elect to return an item it is accepted without a hassle I find their customer service reps to be courteous and helpful. I find this is a great compamy to do business with.
I

Date of experience: February 29, 2016
New Hampshire
2 reviews
3 helpful votes
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They stand behind their products! Great company to deal with. They make returns easy! Thank you

Date of experience: February 29, 2016
Massachusetts
2 reviews
5 helpful votes
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Amazon has always stood behind purchases if I had problems;

Date of experience: February 29, 2016
Virginia
2 reviews
1 helpful vote
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Cool electronics
February 29, 2016

These guys are the best when looking for accessories for your tablets and computer awesome site with everything you need...

Date of experience: February 29, 2016
Wisconsin
16 reviews
11 helpful votes
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Great place to get stuff you are unable to find any place else. Generally arrives fairly quickly, especially if you are a prime member. Twice, though, they said something was coming from over seas, and it turned out to come from the states. Which is good for me, because it didn't take as long to get to me as stated. Bad for the stores because I almost cancelled my orders seeing how long it was going to take. Great return policy. However, I do not like having to pay return shipping for UPS, especially since I can get it free to ship back. There should be that option of doing it yourself.

Date of experience: February 29, 2016
Puerto Rico
2 reviews
10 helpful votes
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Love
February 29, 2016

It telles me when my package is going to arrive. I can track it and everything that I bought is great

Date of experience: February 29, 2016
Colorado
2 reviews
15 helpful votes
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Addicted
February 29, 2016

Love this site. Easy to navigate. Easy to find products Great descriptions!

Date of experience: February 29, 2016
West Virginia
2 reviews
5 helpful votes
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Each of my experiences with Amazon has been incredibly positive! From order dog training equipment to items for personal use, I have never been disappointed in quality or the timing of an order's arrival.

Date of experience: February 29, 2016