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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Ive ordered all different items from amazon, from books to tattoo colours
Everything send to my house swiftly
On helpline... they are absolutely amazing, if you got a problem they will ring you within 2 min and try to resolve the prob! They are very professionel and will do anything to make you happy!
When I need something I always check e-bay first, although Amazon has some good deals, e-bay prices are generally lower. Amazon runs a close second though.
I've purchased dozens of items from Amazon with very few issues. On the rare occasion that something arrived broken or there was a mistake, customer service was all about helping me out. They're available by email, phone, or live chat.
I've ordered for years now on amazon. I was never let down. The customer service is great, although you'll rearly need them. I can honestly recomend amazon. Com.
The new returning service is brilliant! Which means I don't have to go pass the post office if I want to return what I've ordered. I just need to request a pick up and they will come around and collect it. Suits me as I work from home with children and it's not always convenient to drag little ones out.
The best deals, the best shipping times, and one click shopping... I love amazon. I use it all the time, and have gotten in the habit of saving money, and using amazon.
I use Amazon to deliver to our rural home heavy goods like canned pet food before I spend the money on gas to drive to the in-town stores. Love them to ship gifts to my far-away grandchild and her mom and dad.
I have found the reviews and the review system on Amazon to be a great help in understanding many products and services. If I take the time to read what regular people have to share, I usually always learn something new and useful. The problem with the internet is that it is a bottomless pit of raw info and has very little context and wisdom is hard to find. Without wisdom, we are all shooting in the dark.
The availability of real user reviews and people's real opinions, as various as they are, is a small ray of light in a dark forest. Since everyone sees things from a different perspective, it is often difficult to weed out the truth about something, but if you read enough comments, sometimes patterns start to emerge. No other company offers as much depth in actual user comments, although this site, sitejabber, is a notable exception.
People have wisdom and most people are decent. If all companies allowed us the freedom to exchange our honest experiences, and the software would allow us to search a little better and also to collate the results, it would be a good day for consumers and a bad day for ruthless companies selling low quality trash. So my Hat is off to Amazon. There is a reason most people use them and that is because they are the most reputable company out there. If other companies followed their example, it would be a better world.
Love the convenience, love the number of reviews, the variety of the products and the good service,
This is an awesome site. I have been a customer for about 3 years. I have never had any issues
Great deals, and you can find just about anything on here.
They are very unreliable. I order diapers and pouches which I needed in a timely manner and were not delivered on the day or the next day they were supposed to arrive. Busy moms don't have time to track down packages. Plus, the costumer service called me at 6:30am. They didnt have a reason for failure of their promised delivery. Go with a vendor that is trust worthy --not diapers.com
I absolutely love Amazon prime. Amazon has a great selection and many ship with the prime membership and you get it within 1-2 days. I love it!
Great site for online purchases. Large inventory of most products. Fast delivery. Good tracking system.
Fast and reliable, most of their products are free shipping and good standards, the return policy are guaranteed to help you at ease.
I am Daniel.
Question? Amazon?
After so many years buying from Amazon I can say I will never again buy from them. They are part of system which systematically cheating buyers. Claims are always denied. Ti is not about the people working at Amazon but their policy. Amazon cheating me after so many years feels like being cheated by a wife. I trusted their system and the credibility. To find later that customers always comes last. Suppliers comes first. They take your money. You lay claims and after 3-4 months you get tired you give up and they get your money.
My question is. How many people out there who bought from Amazon and didn't receive what they bought and eventually gave up. For me Amazon lost it's credibility.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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