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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Jersey
14 reviews
15 helpful votes
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HAPPY GIRL
March 9, 2016

I have always been completely satisfied with every purchase. Will continue to shop and recommend!

Date of experience: March 8, 2016
California
1 review
0 helpful votes
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Are you looking for short bridesmaid dresses? Do you want to standout from the crowd? Or do you desire to make your occasion unique and most memorable? Like any other person planning to get married soon, your answer to the above questions is YES! I mean, a wedding is an once-in-a-lifetime event and there are no rehearsals. Therefore, it pays to ensure you adorn the perfect dress right from the start. However, this is never easy. Firstly, you have to choose from many designs, styles, and materials. Secondly, you are working on a budget. Thirdly, you want to stay in touch with the latest trends. Well, you dont have to look further. All you do is talking to us.

Date of experience: March 8, 2016
India
4 reviews
2 helpful votes
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I have buy several items from Amazon. The quality is OK but the price are outstanding.

Date of experience: March 8, 2016
Pennsylvania
3 reviews
6 helpful votes
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Love it!
March 9, 2016

Everything I've ordered has been great quality and I have gotten it in a timely manner. I love Amazon!

Date of experience: March 8, 2016
Washington
12 reviews
21 helpful votes
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I probably order from Amazon every day.
Spent literally thousands.
TVs, computers, other electronics.
Even clothes.
Think what you want about them, but when you need help, they will fix it.

Date of experience: March 7, 2016
Illinois
4 reviews
27 helpful votes
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Mixed Feelings
March 8, 2016

Amazon has the best customer service ever. It's the way customer service used to be conducted - when companies still cared about customer satisfaction. However, the same consideration doesn't evidently translate to employee relations. The more I read about its employee unfriendly policies + treatment, the more I turn my business elsewhere. Sorry but I can't feel good about supporting a company that mistreats its workers.

Date of experience: March 7, 2016
Florida
5 reviews
2 helpful votes
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Great site
March 8, 2016

I have ordered several different items from this site and have received them quickly and in great shape.

Date of experience: March 7, 2016
Oregon
3 reviews
19 helpful votes
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Great experience!
March 8, 2016

Amazon is always reliable they keep their word and have lightning fast customer service. I had to return a defective item and they were extremely quick in issuing my refund and resolving the issue. They stand by their items and their word which is great.

Date of experience: March 7, 2016
Georgia
6 reviews
12 helpful votes
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I love Amazon!
March 8, 2016

I order quite a lot of merchandise from Amazon, and I have never had a bad experience. Everything I order arrives when promised and in perfect condition. Amazon has pretty much everything a person can think of, and I feel very secure ordering from them. I highly recommend Amazon.

Date of experience: March 7, 2016
Virginia
23 reviews
42 helpful votes
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So far so good
March 8, 2016

I've never had a problem. Use only prepaid cards and not your own credit cards or debit cards to pay online anywhere. Their prices can be much lower than you find elsewhere. They seem to have everything under the sun

Date of experience: March 7, 2016
Colorado
3 reviews
3 helpful votes
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Amazon is a great place for buying most things. Done items even offer fast shipping!

Date of experience: March 7, 2016
New Jersey
5 reviews
1 helpful vote
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I have been using Amazon for years and they offer products and
Services that are the best in the business. Making returns is a
Simple task and they supply the return label If the product was
Delivered by UPS, you can give it to a driver or go to a UPS store.
I have made almost 60 purchases in the last 6 months.

Date of experience: March 7, 2016
Georgia
7 reviews
4 helpful votes
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It is worth every time you pay for amazon prime if you order from amazon like I do. I haven't been disappointed yet and I order a lot

Date of experience: March 7, 2016
Illinois
3 reviews
3 helpful votes
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I've rarely had an issue with anything I bought on Amazon, and when I did, they resolved in really quickly. My only negatives are that not everything is available via Prime, and Amazon is definitely NOT always the most economical option... but you pay for the convenience of having things delivered to your door, I guess.
My other issue is with selling books on Amazon. I've done this for several years with little problems, but recently, I listed a pair of books that were brand new, but had been at a bookstore for a long time and never sold. The ISBN showed the publishing date, and I stated the year of publication in the listing details. Both books dealt with professional photography, and the contents were still valid. The buyer got all bent out of shape about the fact that books were older (although they were brand spanking new) and complained to Amazon... who found in his favor. He got his money back, and was to return the books to me, but he never did that, and Amazon did nothing about it. Seems they're like eBay, and all about the buyers, but want to do nothing for sellers.

Date of experience: March 7, 2016
Maryland
4 reviews
42 helpful votes
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Great
March 8, 2016

With Amazon Prime, orders are delivered promptly and are always in excellent condition. Easy to use site and good selections.

Date of experience: March 7, 2016
Virginia
3 reviews
8 helpful votes
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You can find almost anything you need at a reasonable price. I wish there was more options with the pricing on shipping

Date of experience: March 7, 2016
Illinois
2 reviews
0 helpful votes
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Great
March 8, 2016

Amazon has always been there for me. There products are backed by them & they do stand by there return policy. That's what I love about this company. & Things they sell on there site are great or you can return them for a refund. Thank you Amazon your great.

Date of experience: March 7, 2016
Kentucky
2 reviews
27 helpful votes
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Amazon is amazing. Practically anything you ever needed or wanted is available through them. Shipping is amazingly fast with order being 2 day delivery arriving even faster at times. Just be careful of who they actually vendor is for items being sold on Amazon. Some vendors are sketchy. Read the reviews, and get it from Amazon if you can. They also have a super easy, hassle free return policy.

Date of experience: March 7, 2016
New Zealand
32 reviews
38 helpful votes
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Amazon
March 8, 2016

I like the range available on amazon,
Most of my purchases have been books.
I have been happy with the turnaround.

Date of experience: March 7, 2016
New York
2 reviews
3 helpful votes
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Usually Great
March 8, 2016

I have order a variety of merchandise from Amazon. I haven't had to many problems with delivery or if I had to return something, except for a purchase I made and did not know it was coming from China. Took a long time to receive and a size Large was more like a Small. Would cost to much to return so I gave it to my sister in law. Amazon is great just research where your merchandise is coming from when it's not from Amazon warehouse.

Date of experience: March 7, 2016