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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Alaska
3 reviews
15 helpful votes
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Love it!
March 15, 2016

Amazon has everything I need an the perks are awesome!

Date of experience: March 14, 2016
Utah
2 reviews
0 helpful votes
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Having prime makes buying auto parts one of the most affordable features of Amazon. I bought clutch for an 08 kia rio along with some other small parts, cost was less than 180 with shipping. Bought tie rods for the same car, local was $36 each, Amazon had them for $5.69 each on a closeout. You must do your homework on what you are buying. Competitors like O'[Reilly, Autozone, Napa, rock auto. Get part numbers and start shopping... online purchases done give you instant gratification on repairing the same day, just be willing to wait for them to arrive. Tim

Date of experience: March 13, 2016
GB
2 reviews
0 helpful votes
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ONE STOP SHOP!
March 14, 2016

Amazon has absolutely everything you could need, all just one Click away. With a great range and variety and extremely competitive prices just Click Amazon!

Date of experience: March 13, 2016
California
15 reviews
46 helpful votes
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I have ordered several things through Amazon through the years and I have never had a bad experience with them.

Date of experience: March 13, 2016
Virginia
1 review
0 helpful votes
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I have had awesome fun and success, and was more than pleased each and every time I visited amazonprime.com. After I purchased, I usually had items still left in my basket. ~lol~ An abundance of splendid and never before seen items. I then found amazonprime.com to be pretty amazing because I was allowed to know what items I was guaranteed to get the next day, in two days, or in three days postage free. Additionally, I also knew what items would take longer and were not postage free. Hint, hint: All prime items were postage free. Tell me, wouldn't you appreciate that information while shopping, too? I will answer for you. Yes, yes, yes, and yes.
Unless you just want to be difficult as usual, then of course I just answered for you. I do not deal in created negative drama. ~lol~ No worries. ~heh-heh~ One other thing about amazonprime.com is that there are so many items from A-Z that you and I can buy and if we spend a certain amount, they may just give us 90 days to pay for it if we ask or amazonprime.com might offer that benefit to you. Wow! For real though.

Date of experience: March 13, 2016
Judy D.
GB
5 reviews
1 helpful vote
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Great site
March 13, 2016

Shop a lot at Amazon, goods are always as they are diver tided and you receive goods fast and well packaged

Date of experience: March 13, 2016
Alabama
2 reviews
4 helpful votes
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Been ordering stuff from Amazon since 2009. I believe as long as the order is filled by Amazon, they have an outstanding history. I have had no problems with orders. Everyone needs to understand Amazon has not control of shipments if they are NOT the filler and by far not everything is not filled by Amazon. They do seem to have a little better control over their suppliers than some of the others I have used. I will continue to use Amazon when it makes sense to me...

Date of experience: March 11, 2016
Colorado
4 reviews
5 helpful votes
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Most everything
March 11, 2016

Amazon is great. I purchase all kinds of items from Amazon and my granddaughter loves the sports items.

Date of experience: March 11, 2016
California
10 reviews
12 helpful votes
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Books!
March 12, 2016

I go to Amazon mostly for books. And I have found some remarkable used/good condition items that would have cost a lot more elsewhere. As for other items, as far as I can tell the new prices are somewhere in the middle. I check them but sometimes find a better deal.

Date of experience: March 11, 2016
Ohio
6 reviews
32 helpful votes
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Unbelievable!
March 11, 2016

Amazon is awesome - I am always look for something and want to pay the best price possible and Amazon continuously steps up to the plate and has it all... the product, the best price, free shipping and quick delivery. Amazon will have my business for a very long time to come.

Date of experience: March 11, 2016
GB
11 reviews
43 helpful votes
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Good
March 11, 2016

Always good service. You just need to read sellers reviews thoroughly it's same as eBay.

Date of experience: March 10, 2016
Ohio
4 reviews
1 helpful vote
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Great Website
March 11, 2016

Use it many times. Once you know how to read through reviews/rating/seller rating/ect., it's excellent.

Date of experience: March 10, 2016
New Jersey
2 reviews
3 helpful votes
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LOVE Amazon!
March 11, 2016

I have never had a issue with anything I ordered on Amazon. I upgraded to prime, & my only complaint is that I didn't do it sooner! Best way to shop online!

Date of experience: March 10, 2016
Arkansas
6 reviews
2 helpful votes
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My Go To!
March 11, 2016

I do a lot of on line product research and ordering, and Amazon is among my favorite websites! I love the fact that they have customer reviews, so that you can make an educated decision on whether to go through with the purchase or pass on it. It is always convenient with the best prices, and I suggest signing up for their credit card (you get $30 off your purchase if you qualify). Highly recommend this site!

Date of experience: March 10, 2016
France
3 reviews
7 helpful votes
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Great service
March 11, 2016

I have been a premium member for the last 2 years, its fast, refundable, thumbs up

Date of experience: March 10, 2016
Pennsylvania
10 reviews
31 helpful votes
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Fast and Easy
March 11, 2016

I have made many purchases through Amazon. I have never been disappointed in the service or the products I have received. Minor issues have been resolved easily and without a hassle.

Date of experience: March 9, 2016
New York
3 reviews
20 helpful votes
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Best site to shop
March 9, 2016

I've been using amazon for over a decade and they have never disappointed. Best in shipping, pricess, customer service, selection and returns. The only thing that would make it better would be if they did not allow the sale or at least marketing of fake products as the real thing.

Date of experience: March 9, 2016
Texas
6 reviews
2 helpful votes
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The service is great, the selection of the products is emense. There is nothing I can't find on amazon. Keep up the great work and service you provide. Thank you very much

Date of experience: March 9, 2016
Wisconsin
11 reviews
19 helpful votes
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First thing I wanted planet feeback to be the one doing my review not site jabber, I never get any response from site jabber. I bought a product and ask qwuestion about the C/d's I bought supposed to eb read write but when I had 2 of same picture and tried to delete it the message came up this is a read only? So was trying to reach the Seller and they keep coming back saying I am the seller NOT SO I AM the buyer

Date of experience: March 9, 2016
California
1 review
5 helpful votes
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Super online store
March 9, 2016

Like it very much. Previously, ordered things on ebay, but when I tried Amazon I do not want anything else. If you receive defective item you can return it easily. UPS representative comes with prepaid label to your home, so you do not have to worry or even think about the returning process. Buy things online, and return them online!

Date of experience: March 9, 2016