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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

GB
2 reviews
1 helpful vote
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Amazon is Awesome
March 16, 2016

It is an perfect E-commerce Website. I Ordered ipod from them, and i got it on perfect time. In perfect packing. Now i understand why everyone around the globe call it no. 1 company. I am really impressed.

Date of experience: March 16, 2016
GB
2 reviews
4 helpful votes
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I think it's quite awkward finding shipping details on Amazon. Not as clear as Ebay.

Date of experience: March 16, 2016
California
10 reviews
7 helpful votes
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Great savings on purchases however amazon has the worst customer service in the world. You would think such a big company would have it put together but their customer service is horrible

Date of experience: March 16, 2016
California
2 reviews
1 helpful vote
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Prime shipping
March 16, 2016

Has majority of what I need at the price I like and in 2 days shipping

Date of experience: March 15, 2016
Georgia
6 reviews
30 helpful votes
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I recommend their auto-ship program for its convenience and price discount. For an online shopping site, their service is excellent: I can always get someone on the phone. The one downside is that sometimes they run out of products, and there is really no warning about when that happens... and then the dog has no food, which can necessitate an unplanned run to the pet food store.

Date of experience: March 15, 2016
New York
5 reviews
13 helpful votes
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Anybody who believes that Amazon doesn't have counterfeit vendors are in for a shock. THEY DO! I have read about Amazon's counterfeit problem but didn't want to believe it existed. I do now that I have purchased counterfeit cosmetics and a Isaac Mizrahi bag. Back in March I purchased what I thought was an Isaac Mizrahi bag. I was saving it for the summer. I received it and thought it looked nice but didn't thoroughly examine it. When I finally looked at the bag... Isaac Mizrahi does not stamp his bag in cheap gold ink. The bag wasn't even leather. By the time it was uncovered... it was too late to get refunded. I also have bought counterfeit lipsticks. I did 2 things. I went to YouTube on how to spot the fakes and it all matched up. I had a family friend who is a manager at an Ulta cosmetics store confirm this too. I would not have suspected an inexpensive makeup brand like NYX to have counterfeits buy unfortunately they do. I was refunded but that's not the point. I was going to order an Anastasia Beverly Hills contour palette at $45...$5 more than they charge at Sephora. I read at least 5 reviews that said they received a counterfeit and one person uploaded a photo of the color swatches of the real vs the fake. They are charging $5 more for a counterfeit item. Amazon has some good deals and some things are overpriced. I will still order from them but am limited to what I buy from there after reading the counterfeit reviews and experiencing this with some of their items myself.

Date of experience: March 15, 2016
Florida
5 reviews
7 helpful votes
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I like Amazon, it's a cool place to purchase hard to find items, like DVD, etc., however watch out for fakes in their Sunglass offers by Authentic Sellers as they are not Authentic. Also check that Amazon is an Authorized Dealer. I purchase my Organic Skin care from Eminence and was so suprised how much cheaper it was selling on Amazon. I didn't order from Amazon as the price difference was too unreal. It turned out that Amazon is not authorized to sell Eminence skin care products, so I'd have been duped with fake products. Other than that, I love Amazon, it's great and I love Prime Membership.

Date of experience: March 15, 2016
Maryland
4 reviews
4 helpful votes
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Love it
March 16, 2016

Omg, I'm addicted to Amazon. My husband says I get a package from them everyday. My favorite online shopping experience.

Date of experience: March 15, 2016
GB
3 reviews
4 helpful votes
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Amazon always delivers exactly what is ordered, can't ask for better.

Date of experience: March 15, 2016
Virginia
3 reviews
1 helpful vote
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I even became a prime member! I had an issue with an order. Amazon (in my eyes) bent over backward to make sure everything went smoothly with me and the other vendor. I had an issue with another order and amazon was more than helpful to assist with the return and checked up on me to see if everything was going smoothly. Impeccable customer service.
Prime is even better when comes to delivery and I get to was some amazing shows.
Thanks
Eli

Date of experience: March 15, 2016
GB
2 reviews
2 helpful votes
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The best!
March 15, 2016

I like it very much. I order books from them and I like the service. I also read reviews about new books if needed

Date of experience: March 15, 2016
Virginia
2 reviews
18 helpful votes
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Splendid
March 15, 2016

Oh, I love their services. They have everything which i need and they shipping time is quick and fast.

Date of experience: March 15, 2016
California
3 reviews
8 helpful votes
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Many shopping choice but too many sometimes means hard decision, but really a good site

Date of experience: March 15, 2016
California
3 reviews
19 helpful votes
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Love Amazon
March 15, 2016

I've used Amazon for years with no problem that wasn't solved to my liking and quickly. Great customer service. I'm a lifer.

Date of experience: March 14, 2016
Colorado
21 reviews
9 helpful votes
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It's Amazon!
March 15, 2016

I don't know what to say. I've been using Amazon for something like 15 years now. Originally I would just buy books. And even though I am more of a Nook person, I still buy Kindle books to read them on my tablet, phone or cloud reader. As a prime member I often have my stuff the next day without paying extra. Enough said!

Date of experience: March 14, 2016
Washington
2 reviews
0 helpful votes
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Always my go to site!
March 15, 2016

Amazon is a fabulous site and company! Customer service is excellent! From wish lists to purchasing many many products - Amazon is great! I highly recommend!

Date of experience: March 14, 2016
New Jersey
8 reviews
71 helpful votes
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Great
March 15, 2016

Numerous purchases and the service has been excellent.

Date of experience: March 14, 2016
Virginia
2 reviews
4 helpful votes
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I bought a Leatherman ******* New Wave Multi-Tool With Nylon Sheath +Leatherman 42 Piece Tool Steel Bit Kit + Removable Pocket Clip & Quick-Release Lanyard Ring + Cleaning Cloth and in the description it indicated; and the new bronze bushing makes one-handed knife access a smooth operation... what I received was the Leatherman Wave 2H, meaning 2 hands operation, not one handed. Picture did not have the 2H on the tool. Packaging was previously opened and re-taped. I destroyed the packaging and cannot return. Frustrating.

Date of experience: March 14, 2016
Massachusetts
2 reviews
10 helpful votes
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Amazon does get traffic but surely dont use them as your only channel. Theres been horror stories from large sellers. Amazon has a flawed process in place for follow up if you do get kicked off as a seller. So you fill out all this paperwork then they still turn you down to be a seller again. When I was on a buyer could open up a case for say a defective product, but he opened up 3 cases for the same product and got me kicked off because it made my defect numbers too high, So if your an Amazon seller be very careful not to make them your only distribution channel as if and when they kick you off they wont even answer your messages. To add insult to injury then they hold your money owed to you hostage for at least a month to 6 weeks before they will release it. I say avoid Amazon as they compete against their sellers as well. Did you know you cannot leave feedback for Amazon the company when you buy something direct from them? Its no surprise because they dont want you leaving them bad feedback, sounds like a double standard to me.

Date of experience: March 14, 2016
Canada
2 reviews
3 helpful votes
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Trustful
March 15, 2016

I always satisfied with Amazon, they are professional, never late. I recommend everybody.
Thank you Amazon.

Date of experience: March 14, 2016