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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New York
6 reviews
17 helpful votes
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I seem to find great deals for work clothes & tools at Amazon.com. Their prices are always better than I can find it anywhere else except maybe equal to Sears.com. Check Amazon.com out it a great place to shop.

Date of experience: March 21, 2016
Florida
4 reviews
6 helpful votes
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Unbelievable service
March 22, 2016

Everything I buy on Amazon gets delivered within 3 or 4 days

Date of experience: March 21, 2016
Pennsylvania
1 review
10 helpful votes
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I'm a tough one to please when it comes to online buying & selling, but Amazon deserves 5 stars. As a buyer: You're dealing with multiple sellers. Amazon is more like the watchdog. They hold the sellerz to high standards & it works out well. I've never had a problem with any orders. The prices are decent & the quality has always been as I expected. I buy often, especially at Christmas so it was worth it for me to buy the Prime membership. The bonus is that you get a LOT of free movies you can watch on TV (like Netflix), plus movies you can buy right from the TV. I've gotten several popular ones for $10-15.

As a seller: You have to keep in mind that they do take a commission & price accordingly. A little tip- don't price anything below $8. As long as you're honest in your description, taking pictures if needed, you'll be fine. They make it easy to have your item listed in 5 minutes. They even suggest a price range based on others that are listed. When we decided to down scale & got rid of a lot of stuff I was making $90 a day. A lot more than I would have gotten at a yard sale. I'm helping my brother in law get rid of his books. He has over 200, way more than I can store. With Amazon all I do is list them, & with one little checkmark I notify Amazon that I want them to take over. They have me print out a label & I box & ship them for them to handle. They store them, ship them, collect the money, handle any customer questions & notify me of what I've sold & my profit. The money is deposited right to my bank account. You can do this with anything you sell.

Date of experience: March 21, 2016
California
16 reviews
99 helpful votes
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Amazon is ridiculous! If you just want to buy things every now and then, Amazon is fine, but if you would like to sell ANYTHING AT ALL this is NOT THE PLACE FOR YOU! If you are a seller, Amazon will use and abuse you time and time again. Amazon may close your account for absolutely no reason at all! The worst thing is that you will never be able to get anyone to help you get your selling privileges back and they don't care one bit. Lastly, if you don't ship items the way that they prefer (signature confirmation -of course Amazon never explained this to me in time, they waited until something bad happened in order to inform me), you will surely pay for it in the fact that none of your transactions will be covered AT ALL. I sold an item in AUGUST of 2015 and in FEBRUARY of 2016, they decided to claim they never received it (for those doing the math at home, that's SEVEN MONTHS AGO) and Amazon sided with them! I had all the proof I needed, but Amazon didn't care; they said it was insufficient and even though it was that long ago, it made no difference. Now I'm out $600 AND Amazon closed my account!

Date of experience: March 21, 2016
Pennsylvania
7 reviews
7 helpful votes
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Love it
March 22, 2016

I love amazon they have everything you would need. I am a prime member and in 99% of the time it is great... but just to let you know there are times it states prime but does not get to you until 4-5 days, not the normal 2 day turn around. But Amazon just has everything you could possibly need.

Date of experience: March 21, 2016
Pennsylvania
3 reviews
12 helpful votes
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I shop on Amazon all the time. I will go there first to check out what I want to find. I recently purchased 2 dresses, 2 skirts, music CD's, crystal deodorant, Keurig filters, and the list goes on. I NEVER had a problem with a return! They give the best service ever! I got an Amazon charge card which makes purchases super easy! Love love Amazon!

Date of experience: March 21, 2016
Arizona
3 reviews
1 helpful vote
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I have been a prime member for 2 years now. Never have had any issues. Had returns that were worry free and taken care of. I enjoy the Prime music and video along with my purchases and I'd say 90% ends up free shipping. I do compare with brand websites to check pricing and don't usually find a price hike for the Amazin Prime... just once in awhile and take the better deal. The price is alittle higher again this year so I hope they don't keep raising it yet for now all my free shipping is still worth it!

Date of experience: March 21, 2016
Georgia
6 reviews
4 helpful votes
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Great!
March 22, 2016

Wonderful company to work with, if not happy with a product, just return, they give you the shipping label. Shipping fast! Reviews are very helpful.

Date of experience: March 21, 2016
Minnesota
15 reviews
53 helpful votes
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My go to spot!
March 22, 2016

Excellent products and service. Reviews are real customers' opinions. I may not buy there every time, but I go to Amazon weekly. I get better reviews, because of the number of them, than at Walmart. I often buy heavier items with my Prime membership, just to make it easier on my hubby. We can't drive.

Date of experience: March 20, 2016
Australia
7 reviews
5 helpful votes
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Always reliable
March 22, 2016

We have placed multiple orders through Amazon in the areas of clothing and electronics. Everything is as advertised and delivery is very trustworthy.

Date of experience: March 20, 2016
Puerto Rico
2 reviews
21 helpful votes
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I started buying at Amazon a couple of years ago but it was not until Christmas that I decided to compare price and service. I end up buying all my presents from Amazon. The service, merchandize quality and delivery on time was perfect. But what really kills me ( ina great sense) is that once I look at an item they start sending me e mails with items in the same category plus deals. And I can't ignore Prime service. Now we can watch movies, listen to music and read books as prime members. Amazon you have all 5 stars for me.

Date of experience: March 20, 2016
Ohio
2 reviews
9 helpful votes
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You all know it - Amazon has all the stuff you want, and finds ways to get you to buy more. I both love and dread the "you might also like" links, because their analytics are usually right! Keep up the great work.

Date of experience: March 20, 2016
GB
2 reviews
0 helpful votes
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On time is sweet
March 21, 2016

Only had a few things, returned 2 things got wat I wanted, no hassle at all, no problems at all...

Date of experience: March 20, 2016
North Carolina
2 reviews
6 helpful votes
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When placing an order, If you don't already have "Amazon Prime" and don't want it they will automatically sign you up for it with a very sneaky trick where if you don't UN-CLICK the right button they'll CHARGE YOUR ACCOUNT $100 and automatically sign you up for the year. Also BE CAREFUL and make sure they DON'T CHARGE YOU TWICE FOR THE SAME ORDER. I honestly believe this is a very "scammy" way for them to squeeze a few extra dollars out of people. Especially those have a lot of money and don't realize they are getting duped. SO BUYER BEWARE, WATCH YOUR ORDERS AND CHARGES WHEN DEALING WITH THEM!

Date of experience: March 20, 2016
Nevada
2 reviews
0 helpful votes
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Prime member for over 5 years and couldn't be happier. Offer everything, great prices, fast delivery and easy returns.

Date of experience: March 19, 2016
Florida
5 reviews
54 helpful votes
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It's Amazon
March 20, 2016

It's Amazon. It's awesome. I have ordered everything from wallpaper to a vintage childhood book I could not find anywhere, and it is on my doorstep in a matter of days. I love the community's product reviews since they are fair, super detailed, and plentiful. I ordered a very specific kind of chocolate as part of a Christmas gift, and even that had several reviews from people way smarter than me regarding the best recipes to use it in. The service and site are great.

Date of experience: March 19, 2016
Montana
2 reviews
5 helpful votes
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Always great service, always great customer service, rarely disappointed with products.

Date of experience: March 19, 2016
Alabama
8 reviews
5 helpful votes
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Great to deal with. Just wish they had more free shipping without buying their discount shipping contract.

Some items are free, but rare to find. Still like to shop at Amazon.

Date of experience: March 19, 2016
California
3 reviews
1 helpful vote
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At Amazon, you can get almost everything. Though sometimes it costs more, you have the benefit of not having to share credit card info with a lot of different people. They offer free shipping on orders over $35.00 and on many items, but you need to check the seller's policy too. They offer free returns, but not always. It takes time to shop this way, and is not the best way to shop for items, like shoes that need to fit right. It mostly meets my needs as a shut-in.

Date of experience: March 18, 2016
Virginia
7 reviews
3 helpful votes
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Better than going out
March 19, 2016

This site has everything you'd ever want. If you can't get it in your area you can get it here. I check other sites and sites of the companies I'm buying from and choose the lower cost for the product. 8 out of 10 times Amazon is a better price. Quick and easy service for repeat buyers

Date of experience: March 18, 2016