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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I always get little daily things on your website very fast without any problem. Thanks
I love Amazon, it is always delivered on time and in good condition, I have never had a problem with delivery or customer service.
I have nothing but praise for the service I have received from Amazon. Anyone can commend a site when things go well, but when there are problems, that's when you can test the real mettle of a company. On two occasions I have experienced problems with items I have received, and both times Amazon turned up trumps and without question rectified the faults. I don't shop via the Internet very often, but would have no hesitation in recommending Amazon to anyone.
Like very much how the amazon works, deliver all items ahead of schedules time. Thanks!
I belong to Prime and love the free shipping and the prices on the items that I purchase from the Amazon site. Shipping is wonderful because everything arrives so quickly. I have not had any bad experiences and I've been shopping with Amazon for years.
All but one item was satisfactory and the one not so good was made good my Amazon
Amazon is a great e-commerce. You can find all that you need directly online
Great products and better service. I always enjoying shopping on Amazon such a large range of products and the customer service is pretty nice.
Amazon is the best! I stay at home and shop and my items arrive in a timely manner! Some boxed items have been partially open, which is a huge disappointment.
So many things to choose from. It has been an awesome experience ordering from Amazon.
I have had a great experience dealing with Amazon after 2 separate Stand up paddle
Boards I ordered (with extremely discounted prices) were delivered damaged.
I recommend contacting their support on live chat. The first order was promptly replaced with a another board. The second order was the last one of a old 2013 model. I wanted to keep it and was given a fair discount to pay for a professional surf shop repair.
These SUP boards were extremely large and I understand that transporting can easily lead to damage by the shippers that Amazon can not control.
I recommend not try to call them but use their live e-chat and contact them as soon as you open your package and you will receive excellent support!
I can say I have been a customer with Amazon over 10 years and I have NEVER had good customer service from them. Ive called in four times today and all of the of the reps hung up on me. NONE of them actually spoke English and they clearly was lying. They like to talk over u while u are talking. They are argumentive and its crazy. They will hang up when u asked to speak with a supervisor. I'm tired of being disrespected. I can't even pronounced their names... again they didn't speak English. They will hang up on you while u are talking. I asked the first agent If she spoke English and she said "I'm talking to u aren't I?!?" No, not really! They do not know how to operate a computer because when I asked them a question about my order they made something up. I knew the answer because it gives the expected to ship date online but they said it was to ship today which online it said the next day. Do not waste your time calling them because u will not get an English person!
You have a problem, they will fix it. I have encountered my share of issues. But this place tends to make sure all things are always in line. Recommendable place to use.
I have always had excellent experiences ordering from amazon. The prices are reasonable, and my orders always arrive on time. I also use the amazon music app. It is easy to use, and works great. Kindle for android is great too. Amazon has a lot of deals on Kindle books. I love to read, so getting free or very low cost books is great. It's a good way to find new to me authors. If I don't like them I'm not out much money.
Amazon is my favorite website around when it comes to shopping online. So much to choose form.
I love Amazon, so much to choose from, great customer service, and never had a return problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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