Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Amazon Prime has never let me down. Always ready to be of service to the customer. I order from them all year long and have not be disappointed yet. Thank you Amazon Prime
Amazon is my number one store. I mostly purchase shoes and electronic items. All electrical because there is warranty and good quality items as well. I shop at Amazon for shoes because I can find the right width and brand I need.
A lot of good deals available, but I am always careful to read reviews of the product listing, reseller, and external information about both. This way my expectations are met every time so I rarely if ever have to mess with returns or customer service. Shop smart and you will have a good experience! Don't buy something just because it has the lowest price or claims to be the best.
This is my very favorite place to order anything from!
I Ordered items 1-3 days are receive them. Great service!
I have had very good luck ordering from Amazon. They ship fast and I only had return as the item did not work and they replaced it before I could the one back. They something are not the lowest cost but if you need a item they are or seems to be the fastest. My Amazon card got hacked and Chase took care of it very fast. All I hope is the person is in court, and given the MAX..
I just love to shop on Amazon.com. Very comfortable and easy way to shop whatever you need you can find in Amazon.com I just Love it :)
I'm not a fan of online shopping but the fact that you can find anything on Amazon and most of there shipping is free.
I bought coupe of t shirts, excellent quality, delivered on time, reasonable amount, right size.
Especially with amazon prime, they provide an amazing service. Couldn't ever think of doing something different. These guys are awesome.
I can find almost anything on Amazon. Never have had a problem returning anything and they are always helpful.
For $99 a year, you have access to millions of products, the assurance of receiving them within 2 days (sometimes even on Sunday.), membership in Amazon Prime Streaming, and excellent service. When a need is urgent buying from Amazon beats the time spent getting to a store, shopping, sometimes to find the item is out of stock. You gotta love it
Perfect website for me. I never have to leave the house, it is always a pleasure to knock out all of my shopping needs in one go.
Fantastic customer service. There is so many product to choose from, and a plethora of deals to be found.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account