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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Georgia
4 reviews
3 helpful votes
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Amazon Prime
March 31, 2016

Amazon Prime has never let me down. Always ready to be of service to the customer. I order from them all year long and have not be disappointed yet. Thank you Amazon Prime

Date of experience: March 30, 2016
Barbados
13 reviews
2 helpful votes
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Amazon is my number one store. I mostly purchase shoes and electronic items. All electrical because there is warranty and good quality items as well. I shop at Amazon for shoes because I can find the right width and brand I need.

Date of experience: March 30, 2016
Oregon
12 reviews
7 helpful votes
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A lot of good deals available, but I am always careful to read reviews of the product listing, reseller, and external information about both. This way my expectations are met every time so I rarely if ever have to mess with returns or customer service. Shop smart and you will have a good experience! Don't buy something just because it has the lowest price or claims to be the best.

Date of experience: March 30, 2016
Wisconsin
2 reviews
9 helpful votes
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The beat of all!
March 31, 2016

This is my very favorite place to order anything from!

Date of experience: March 30, 2016
France
3 reviews
2 helpful votes
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Love it
March 30, 2016

I love Amazon, the prices are cheap and there is almost nothing you can't find. Beware of oneshop clicking, that's basically turning into gambling.

Date of experience: March 30, 2016
GB
3 reviews
3 helpful votes
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Fantastic
March 30, 2016

Fantastic source for just about anything you need.

Date of experience: March 30, 2016
Illinois
5 reviews
8 helpful votes
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Love it
March 30, 2016

I absolutely love Amazon, it has made life so much easier. I hope the do drones in the future.

Date of experience: March 30, 2016
Canada
2 reviews
46 helpful votes
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Satisfaction
March 30, 2016

I Ordered items 1-3 days are receive them. Great service!

Date of experience: March 29, 2016
New York
4 reviews
6 helpful votes
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Amazon buyers
March 29, 2016

I have had very good luck ordering from Amazon. They ship fast and I only had return as the item did not work and they replaced it before I could the one back. They something are not the lowest cost but if you need a item they are or seems to be the fastest. My Amazon card got hacked and Chase took care of it very fast. All I hope is the person is in court, and given the MAX..

Date of experience: March 29, 2016
Massachusetts
2 reviews
2 helpful votes
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Very usufful :)
March 29, 2016

I just love to shop on Amazon.com. Very comfortable and easy way to shop whatever you need you can find in Amazon.com I just Love it :)

Date of experience: March 29, 2016
Texas
2 reviews
9 helpful votes
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Great service
March 29, 2016

I'm not a fan of online shopping but the fact that you can find anything on Amazon and most of there shipping is free.

Date of experience: March 28, 2016
Australia
2 reviews
7 helpful votes
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I bought coupe of t shirts, excellent quality, delivered on time, reasonable amount, right size.

Date of experience: March 28, 2016
California
10 reviews
3 helpful votes
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Especially with amazon prime, they provide an amazing service. Couldn't ever think of doing something different. These guys are awesome.

Date of experience: March 28, 2016
Virginia
6 reviews
3 helpful votes
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I can find almost anything on Amazon. Never have had a problem returning anything and they are always helpful.

Date of experience: March 28, 2016
New Mexico
3 reviews
1 helpful vote
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For $99 a year, you have access to millions of products, the assurance of receiving them within 2 days (sometimes even on Sunday.), membership in Amazon Prime Streaming, and excellent service. When a need is urgent buying from Amazon beats the time spent getting to a store, shopping, sometimes to find the item is out of stock. You gotta love it

Date of experience: March 28, 2016
Colombia
6 reviews
1 helpful vote
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Really good
March 29, 2016

Really good website to find absolutely anything you want.

Date of experience: March 28, 2016
Argentina
11 reviews
6 helpful votes
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Good
March 29, 2016

Good website with so many products. I don't think there is anything you can't find at Amazon.

Date of experience: March 28, 2016
Canada
3 reviews
2 helpful votes
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I love it
March 29, 2016

I love using Amazon. It has been a fantastic experience each and every single time.

Date of experience: March 28, 2016
Virginia
4 reviews
1 helpful vote
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Perfect for me
March 29, 2016

Perfect website for me. I never have to leave the house, it is always a pleasure to knock out all of my shopping needs in one go.

Date of experience: March 28, 2016
Virginia
4 reviews
2 helpful votes
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Fantastic
March 29, 2016

Fantastic customer service. There is so many product to choose from, and a plethora of deals to be found.

Date of experience: March 28, 2016