AmazonReviews 11,108

I have been buying from Amazon since 1998. Today I buy almost everything from them, from clothes to coffee to electronics, food, baby products, etc... they ship quick and product is always perfect, just as described. I spend thousands of dollars per year on their site, and I have only had a problem maybe 3-4 times over 18 years. Their customer service is excellent, and their prices are usually the lowest found anywhere. I am a loyal Amazonian... I love this company!

I am very seasoned consumer on Amazon and have just experienced a few watch outs.
Pay very close attention to small details especially when you need a product in a short time frame. Primarily, when the product is not coming from an Amazon fulfillment center.

In the last 2 weeks I had 2 orders bite me. One was coming direct from China and the other from India.

The China order was simply a pair of mini USB power cords, great price, 2 for $5.49. The deal was so great I missed the details, ordered at 8:00 PM, by 11:00 PM I was notified that the product was already shipped. Blown away, however, it was really shipped the next business day as it was coming from China. And it was sent regular mail. Goty the product 3 weeks later. So my haste cost me as I had ordered for a friend who required the product right away.

The order from India, also took 3 weeks, but this was goofy, maybe culture or whatever, they shipped the product registered mail. What a royal pain. I have product shipped to my condo in Florida and my neighbour puts the product away for me awaiting our return. UPS and FedEx are great, they know our place always leave it where required. But registered mail, it became a nightmare.

Hope my short comings help you in the future.

I have been using Amazon for many years and have done hundreds of purchases with them. A lot of the times they are cheaper than others like eBay, Home Depot, or even Walmart. While I've still purchased from the others I have many times purchased Amazon over them even when they are more expensive because I know they are a pleasure to deal with from beginning to end without any wasted time on my part even when things go wrong. Sometimes an item doesn't work out or is defective and I don't have to waste much time or effort to make it right with Amazon (no driving and waiting in line or lengthy arbitration process).

Thank you Amazon you've grown for a reason.

I've been using Amazon for years as both a buyer and a seller. Over the last couple of years their shipping has gotten worst and worse and so has their customer service.

The last few items I've ordered from Amazon (not from 3rd party sellers) have been terribly packaged and arrived defective. Amazon does take returns, but shipping it back is a huge hassle and nobody ever bothers to apologize for wasting my time when they send me a broken item. There is nobody held responsible and there's no way to contact them directly if I want to ask for them to package a delicate item more appropriately.

On top of the broken items and extra slow shipping, I've recently been locked out of my account because of security issues that they will not clarify. I've called their customer service- and they've been incredibly useless, namely because they're outsourced oversea. Nobody will tell me why I can't get into my account. They tell me they don't know and another department will handle it. I ask to speak to that department and they say they will contact me. It's been days and I've heard nothing. If I didn't have a gift card balance, I'd likely just forget about my account and be done with them.

Amazon is a soulless corporation that is responsible for the loss of countless jobs. Saving two or three dollars just isn't worth dealing with them. Support somebody that has a face and cares about their customers instead.