AmazonReviews 11,108

Its service is excellent, and it is easy to find your need things, great for me!

I order from Amazon weekly, if not more often, and am amazed at the swift delivery, the ease of returns, and the amazing breadth of products offered. My only concern has been with the packaging a few times--I ordered some liquid garden products that included organic pest control. That came in a large box that also included a WaterPik & accessories. The bottles of garden products leaked all over the box and other contents, and it leaked all over the postal carrier's vehicle. Amazon replace the items, which was nice, but the stink and aggravation was unwelcome... No edible or health care products ever should be packed with pest control products--no commonsense there! On another occasion, I ordered a three-jar pack of Lingonberries. These were bound together in a manner that would suggest safety, but the middle jar was smashed and leaked sticky goo all over everything else in the box--insufficient packing material had been used--those air pillows had shifted all over, the box was too large, and it seemed, again, that commonsense was absent in the packing process. Amazon always replaces items such as this, but they could save money and time and customer anger if a little more "thought" went into the packing process. If robots pack, however, they need to be programmed accordingly ;)

Amazon was great. Now it is terrible.

A. They have become very sneaky, with a complicated order procedure that tries to trick you into signing up for Amazon Prime (my 91-year-old mother was a victim) by making the buttons for that bright orange, as if that is the default for ordering. The "free shipping" now is also obfuscated: It used to be at the top, now is in with "Free Shipping! - (if you get our credit card)". "Amazon Pantry" as well--what is that? Complicated. Sometimes I choose an item and it comes up in the cart that I ordered two (no, I didn't click twice). Sneaky. Don't like it at all. Used to be simple and quick.

B. Shipping is now much less reliable, time-wise. They have taken to using the post office, which does not re-deliver, and tracking delivery dates are no longer accurate a lot of the time.

C. Free shipping was $25 minimum order, then $35, now--apparently--$49.

D. Aren't so great to their employees, from what I understand. I always look for an alternative (B&H for electronics, for instance).

E. Amazon-shipped items still pretty reliable, but I have had increasing problems with outside store orders. Seems like they don't vet the stores so well anymore. I notice that many Amazon-affiliated stores are rated badly by Resellerratings.

F. Customer service is like communicating with robots (which may be what you are doing). Returns have been fine for me, however.

Amazon needs to take a page from Costco, which has held its quality--and continued to make a good profit--even though it is at the top in its field and treats its employees very well. I will avoid Amazon whenever possible.

I can't express into words how great Amazon is. They don't mess around. Good deals, free shipping. Amazon is very customer friendly, even if you royally **** up.

I moved states (military) and accidentally sent 3 items to my house in the other state. I thought I was ****ed, called up Amazon about it. They contacted the UPS/FEDX both for me and sorted it all out! AND they refunded my items that day!

Will never shop on another website besides Amazon.