AmazonReviews 11,108

My biggest issue with Amazon is the reviews.

The have paid reviewers at the top of the lists. Don't see a conflict with someone being paid to review a product?

They lump all reviews for similar models, some models are vastly different in specs and configuration. You could have one model that is great and another model that is a POS but Amazon lumps them together and you don't know until someone posts a model number in their review. You will think a item is great when it is known to be defective. Amazon is well aware of this issue but will not do anything about it.

Don't ever use Amazon Services. First off, Amazon techs are subcontractors, nothing more. We have never set foot in a Amazon facility. Amazon does not actually vet their technicians. They have changed policies so many times due to techs going onsite drunk/high and stealing/breaking things at customers sites. I don't doubt that Amazon fixes all the issues but some items are not replaceable. Issues with businesses quoting one price then jacking it up when they get onsite.

Amazon returns are great, Customer service is great IF YOU USE THE PHONE. Email support is terrible, just like everyone else. Cut and paste responses that have no bearing on your issue.

I have been ordering the Bambo Nature diapers for over a year from this company. There have been minor issues in the past nothing to write a review about but this time I feel I must share in hopes of helping other Mum's with their little ones. Their drop down menu begins with a size 3 diaper. I clicked on it and scrolled down to the number/size 6 placed in my cart and headed to checkout where I completed my purchase. Two days later a box of diapers SIZE 3 arrived! I got right on their return and took the box (my gas & time) to my local UPS store.
1. Diapers.com does not do credit back to your method of payment upon UPS scanning the item in AMAZON DOES-YOUR PAYMENT IS RETURNED THE MOMENT THAT BOX IS SCANNED. INTO THE SYSTEM OF THE CARRIER.
2. Diapers.com informed me this morning that it will take yet ANOTHER 24 HOURS FOR THEM TO OPEN THE BOX! TO START THE RETURN.
3. Then Diapers.com WILL TAKE YET ANOTHER 3-5 BUSINESS DAYS TO REFUND MY MONEY.
I can't afford to buy another case of diapers while I wait for diapers.com I have to wait for THEIR LONG PROCESS. Thank goodness we use cloth too. From now on our Bambo Nature Diapers will be purchased through AMAZON.

I have been using Amazon for about 15 years now and I have seen Amazon go through a number of changes. I am currently an Amazon Prime member and since I buy a lot of items from Amazon, the two day free shipping is something that keeps me coming back. I must admit however that I also bounce each purchase off of Ebay because you can often find cheaper items there and you do not have to usually pay the tax there. Also Ebay offers Ebay Bucks for most purchases that accumulate quarterly and you can use those bucks towards any purchase sometimes getting things for free. The shipping usually takes a few days longer to get to you but if it is something I don't need right away, I will go to Ebay instead of Amazon. It's also usually a little tougher if you have a problem with a purchase because the hoops you have to jump through at Ebay, make it more of a pain that Amazon which is very liberal in it's return policy. With Amazon now trying to get into groceries, I cannot wait to see how this shakes out.

- prime items no longer are all shipped in 2 days. Now many items are many available to ship for weeks but still labeled "prime". Others come in 4-7 days and still labeled prime but "back ordered". It's useless.
- subscribe and save used to be 20% the one day is mysteriously changed to 15%. Every rep gave me a different answer saying"oh it was a promotion" oh it was for your diapers" (I wasn't ordering diapers), etc.
- subscribe and save prices have leapt through the roof and there's no consistency in pricing
- third party sellers are a joke! I am getting damaged, opened items that are junk. I am getting phone calls from 3rd party sellers begging me to leave feedback. I've told Amazon I don't mind emails but no calls from sellers - they agree it's not allowed - then it happens again! I feel harassed. I used to but 75% of my shopping from Amazon now it's less than 5%... Just here and there.