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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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I have my husband: s sushi business, i work for him now i need to place the order for gloves,

Date of experience: June 10, 2016
Virginia
3 reviews
11 helpful votes
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I love Amazon!
June 12, 2016

I order from them on an almost weekly basis, they always deliver promptly and their customer service is excellent anytime you need help.

Date of experience: June 10, 2016
Virginia
2 reviews
2 helpful votes
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So far, it has been a great experience. We pretty much tried anything from groceries to clothing to outdoor stuff, tools, kids' stuff, etc. Returns and exchanges have been very easy.

Thank you Amazon for the great service!

Date of experience: June 10, 2016
Georgia
2 reviews
5 helpful votes
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A+
June 11, 2016

The customer service with Amazon is always amazing.

Date of experience: June 10, 2016
Missouri
2 reviews
3 helpful votes
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I even order my toilet paper off Amazon. It's that bad.

Date of experience: June 10, 2016
GB
4 reviews
9 helpful votes
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Various goods
June 11, 2016

I have bought many items from Amazon and without exception had no problems with delivery and packaging also returns are never a problem

Date of experience: June 9, 2016
New York
4 reviews
4 helpful votes
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Great
June 8, 2016

My orders are usually deliver before the due date and if there is a problem with an order, customer service is great

Date of experience: June 8, 2016
PS
10 reviews
7 helpful votes
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Great system to shop, especially Amazon prime... but I hate how they have monthly fees for selling. Unlike Ebay where they only charge you a fee every time you sell something

Date of experience: June 7, 2016
California
3 reviews
3 helpful votes
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I love Amazon, especially after my experience with Choxi, but as with anything good, prices go up. I have seen prices rise over the last year at Amazon.

Date of experience: June 7, 2016
Ohio
2 reviews
0 helpful votes
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AWESOME
June 8, 2016

I love Amazon it saves me from going to different stores to get what I need. They have just about anything you need so if you are looking for something make sure to check Amazon first. I don't know what I did without it. Also, their customer service department is very polite, knowledgeable and solve any issues you have.

Date of experience: June 7, 2016
California
2 reviews
1 helpful vote
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A while back I had ordered a similar product for my wife's car and my mother in law decided she just absolutely had to have one too. As a pleasant surprise for her we ordered her this one, and she loves it. They have 3 dogs and any given day they are taking them in the car to the petstore or vet for whatever reason and this so far has proven to be a lifesaver for her. The hammock feature helps keep the dogs from sliding down into the footrest area, while also providing a slight barrier to help keep them from climbing into the front of the car. The fact that dog hair is not getting all over her nice leather seats doesn't hurt either. While I did receive this item at a discount on the grounds that I would review it up receipt and use I can honestly say that my opinions in regards to it have not been swayed by that fact. This is a quality solution for a unique problem that I strongly recommend to anyone with animals.

Date of experience: June 6, 2016
New York
2 reviews
3 helpful votes
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Great site Prime membership is well worth it. Can get virtually anything and have it in2 days. Free shipping easy and free returns. Absolutely a great site

Date of experience: June 6, 2016
GB
2 reviews
11 helpful votes
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Don't break your daughters heart and buy from these con merchants, they take you money and send out what the seem fit.
#Dylanqueen knockoff, ripoff merchants - I would sincerely advise people stay away from these companies, they take your money and send something back completely different to what you order. Poor workmanship, ugly colours, hit with more fees from courier company upon delivery. You complain to the company and someone called Sharon replies with take your goods to be altered in the UK, nothing but con artists these trade under many nmaes which I will expose all over the net.

WARNING WARNING WARNING WARNING WARNING STEER CLEAR RIP OFFS

Date of experience: June 6, 2016
Illinois
3 reviews
15 helpful votes
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I haven't ever had a bad experience with Amazon. They are always on time delivery wise, & everything showed up in perfect condition & was exactly what I ordered! Love shopping with them! You can always find what your looking for there!

Date of experience: June 5, 2016
Peru
3 reviews
2 helpful votes
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Tienda favorita
June 5, 2016

Hace varios años compro en Amazon, nunca he tenido una queja, soy hincha de Amazon

Date of experience: June 4, 2016
Maine
3 reviews
30 helpful votes
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Love Amazon!
June 5, 2016

Amazon Prime is amazing! Unbeatable service- products as advertised and lightning fast shipping. Love prime video. Just awesome!

Date of experience: June 4, 2016
Belgium
2 reviews
2 helpful votes
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5 stars rating for the time being. I love the facility Amazon provides me for buying goods in one country and send them to my family members who live in other countries (at least within Europe no problem with Amazon). Amazon logistics impress me! Very punctual, the package is good, no damages on goods, happy, happy with Amazon. ;)

Date of experience: June 4, 2016
Texas
1 review
0 helpful votes
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Recently, I bought a bed that I am very happy to own. Someone explained to me how to buy food and to have it delivered free with my Prime membership. I am looking forward to the many advantages and ease of shopping this business has to offer!

Date of experience: June 4, 2016
New Jersey
6 reviews
10 helpful votes
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Fast Shipping
June 5, 2016

I have never had a problem with Amazon. If I need to return something... no problem.
Products are usually good quality.

Date of experience: June 4, 2016
Arizona
5 reviews
1 helpful vote
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We buy a LOT using Prime. Since we live 4 hours from a major city. Can't beat free shipping on a lot of items.

Date of experience: June 3, 2016